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Hotel Heluan

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Heluan

Front of property
View from property
View from property
Front of property – evening/night
Reception

Reviews

8.2 out of 10

Very good

Popular amenities

  • Breakfast included
  • Pet-friendly
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Free WiFi

Explore the area

Map
Tržište 41, Karlovy Vary, 360 01
  • Market Colonnade
    1 min walk
  • Karloverské Trdlo
    2 min walk
  • Karlovy Vary dolni n. Station
    8 min drive
  • Karlovy Vary (KLV-Karlovy Vary Intl.)
    10 min drive

Room options

View all photos for Superior Double Room, City View

Minibar, in-room safe, iron/ironing board, free cots/infant beds

Superior Double Room, City View

  • 34 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room Single Use

Flat-screen TV

Double Room Single Use

  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Suite, City View

Superior Suite, City View | Minibar, in-room safe, iron/ironing board, free cots/infant beds

Superior Suite, City View

  • 45 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Triple Room

Minibar, in-room safe, iron/ironing board, free cots/infant beds

Triple Room

  • 45 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Double or Twin Room

Minibar, in-room safe, iron/ironing board, free cots/infant beds

Double or Twin Room

  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Suite

Minibar, in-room safe, iron/ironing board, free cots/infant beds

Suite

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

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Front of property – evening/night

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The price is CHF 118
for 1 room
includes taxes & fees
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About this property

Hotel Heluan

Hotel in Karlovy Vary with free breakfast and 24-hour front desk
This hotel features a restaurant, coffee/tea in a common area and dry cleaning. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include laundry facilities, a 24-hour front desk and tour/ticket assistance.
Hotel Heluan offers 15 accommodations with minibars and a safe. Flat-screen televisions come with satellite channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Karlovy Vary hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Hotel Heluan, you're just a quick walk from Market Colonnade. Free breakfast, free WiFi in public areas and a restaurant are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy a bite to eat at the buffet restaurant
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Steps from Market Colonnade and Hot Spring Colonnade
  • Dogs welcome for a fee
There's a restaurant on site. Free breakfast is served daily. Public spaces have free WiFi. A terrace, multilingual staff, and tour/ticket assistance are also featured at Hotel Heluan.
Guests are served a free buffet breakfast daily from 8:00 AM to 10:00 AM.
On-site venue – This buffet restaurant only serves breakfast.

Languages

Czech, English, German, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (CZK 10 per day)

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10:00 AM
  • A restaurant
  • Coffee and tea in common areas

Family friendly

  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Minibar

More

  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: CZK 375

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: CZK 250 per pet, per night, plus a deposit of CZK 250 per night
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CZK 785.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CZK 50.00 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: CZK 10 per day
  • Pet deposit: CZK 250 per night
  • Pet fee: CZK 250 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: CZK 375 (subject to availability)
  • Rollaway bed fee: CZK 785.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards
Front desk staff will greet guests on arrival.

Property is also known as

Heluan
Heluan Karlovy Vary
Hotel Heluan
Hotel Heluan Karlovy Vary
Hotel Heluan Hotel
Hotel Heluan Karlovy Vary
Hotel Heluan Hotel Karlovy Vary

Hotel Heluan Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 30 out of 80 reviews" "
Rating 8 - Good. 35 out of 80 reviews" "
Rating 6 - Okay. 9 out of 80 reviews" "
Rating 4 - Poor. 4 out of 80 reviews" "
Rating 2 - Terrible. 2 out of 80 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Beautiful historic hotel and in a very central location. The location of this hotel is amazing, just walk out the door and there are lots of things in walking distance. Parking is a pain, though it seems for any of these super centralized hotels parking would be a pain for all of them. The room was large which was wonderful for our family of 4.
Stayed 2 nights in Jul 2019

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
If you are looking for a modern high tech hotel then this is not for you. If you are looking for a beautiful well maintained historic building in the heart of a beautiful town then this is your place. The hotel and the room were both clean with an amazing view from the window and the breakfast was fantastic. Hassle free WIFI, friendly staff. Only issues I had were minor, the bed was two matresses pushed together and became a bit of a pain and when coming back late we had to wait around for someone to be at the desk to get our room key but other than that, great hotel, and would stay again and again...
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Good breakfast. Beautiful rooms. Water only lukewarm. Was nervous about the old lift but my partner thought it was great.
Stayed 1 night in Aug 2018

6/10 Okay

Hai victor

Liked: Room comfort
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel central’s located and easy to reach the tourist centre on foot. The breakfast was very nice and the rooms clean and with a traditional feel.
Stayed 7 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and very clean
The location was great Hotel bery clean And staff very friendly and helpful
Stayed 1 night in Dec 2017

8/10 Good

Lars

Liked: Staff & service, property conditions & facilities
Hotel Heluan in Carlsbad
Got a big room with view of Heluan. Building old with charm. The mattresses in beds is time to change for new more comfy ones. Staff friendly, breakfast ok. For water boiler in room was missing coffe, there were only tea.
Stayed 2 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

10/10 Excellent

Yoanna , Berlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice family hotel, centrally located.
The hotel staff is super nice and very helpful. They do their best to accommodate. The facility itself is somewhat outdated but very clean and has good energy and is comfortable.
Stayed 1 night in Aug 2017

10/10 Excellent

Norman, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heaven in Heluan!
a brief stay for two days whch would have been great to extend. Wonderful location and lots to see and plenty of places to eat and drink to suit all budgets. Beatiful buildings and views with lots of walking areas nearby, with two funicular railways and terrific spa facilities, again to suit all budgets.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Мы были в этом отеле 2 дня. Нам абсолютно все понравилось. Персонал очень отзывчивый и всегда рад помочь.

6/10 Okay

Jane

Disliked: Property conditions & facilities, room comfort

8/10 Good

Colin, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand old hotel in the middle of town.
Only stayed one night but we were well looked after by friendly staff.

8/10 Good

Brie

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel if you like a hard bed
I loved everything about this hotel except parking, which was about 0.2 miles away at a different hotel,and the mattress which I imagining would only be envied by prisoners.

8/10 Good

Ellen, Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Antique hotel in the middle of town
Hotel Heluan's location is as good as it gets, right smack in the middle of the shopping / touristy area so you don't have to walk more than 10-15 minutes in either direction. Parking was 200 czd and the attendant actually helped us drive our car to the lot! This was extremely helpful because the lot was up a hill where construction was at the time and we were worried about our skill level driving a manual and dealing with all that! Our room was very big and the crown molding was some of the most beautiful I've never seen. Beautiful antique furniture as well. The beds were small but that's pretty typical of Europe. I thought they could have done a better job of providing toiletries (the lotion was in a plastic packet) but overall a very small complaint. Overall a perfect launching pad for our one night exploring the town!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and fantastic location
Awesome location, right in the middle of everything. Excellent breakfast, lots of choices. Very good friendly service. The hotel doesn't have AC, so it can be a little hot in the room if the temperature goes above 30º C. I would stay there again.

8/10 Good

David W, Sanford FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice hotel. Bargain.
Fine establishment in a great location. Room was spacious for European standards. Staff was very helpful, breakfast was nice. This hotel is a bargain for the price and location, location, location made it exactly what we needed.

10/10 Excellent

Svetlana, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice
This is a great hotel to stay. It's conveniently located with friendly staff. We had to check out very early (5:30 AM), we were given a breakfast to go. We had no umbrella, they can borrow one for you. The room was spacious and very clean. I will stay there again for sure!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Nancy, Phoenix, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, central and right price
I loved this hotel. Its location is great. The room was spacious with a nice view. The staff at reception was so nice and the breakfast was very nice. The room had beautiful, old world character but comfort of modern hotel. I would highly recommend it.

10/10 Excellent

Catherine, Horsham, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Gorgeous hotel
Got there to find the credit card machine was broken and they would only take cash, and couldn't check us in before 2pm (it was 1pm when we arrived). However, those were the only down points. The room was fantastic - absolutely huge, with a separate small bedroom (only net curtains, though). Breakfast was a tasty buffet. Staff were super-friendly, despite my absolute lack of Czech. Gorgeous hotel and a fantastic location, right in the centre of town.

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Спокойный отдых
По-прежнему все прекрасно, но теперь отель объединили с соседним отелем Ester, рецепшн и завтраки в этом отеле, а не в Heluan. В остальном всё как и раньше. В номере есть телевизор, минибар, чайник и чайный набор, шампунь и гель для душа. Нет кондиционера. Персонал доброжелательный и помогают во всем. В соседние Замковы лазни предоставляют скидку 15 процентов на процедуры.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Optimale Lage, große Zimmer mit guter Fernsicht, perfekte Ausstattung, prima Frühstück, freundliches Personal.
Stayed 5 nights in Feb 2019

4/10 Poor

JING YUAN

Liked: Cleanliness, room comfort
我們到達這裡時無法CHECK IN. 而且沒有用到電梯
我們到達這裡時無法CHECK IN，因為他用隔壁飯店的櫃檯，必須到隔壁去，但沒讓我們先知道，我們在門口等了好久，後來打國際電話，才知道。 我們在門口等待期間. 我老公開著車子繞了5圈....他很生氣. 後來去停飯店指示的公共停車場，很遠很難找。 飯店裡有個電梯，上面有貼紙畫3個人並打X，我們以為那是貨物專用，人使用有危險，沒有用到電梯，因為每天很累還要爬樓梯，我很不開心，直到CHECK OUT我才知道. 那張貼紙的意思是不要3人搭乘. 2人是可以的....好想哭...... 優點: 房間不錯傢具漂亮. 在CHECK IN的地方吃早餐，早餐好吃。
Stayed 1 night in Jul 2018