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Hotel Indigo Karuizawa by IHG

4.0 star property

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Photo gallery for Hotel Indigo Karuizawa by IHG

Public bath
Suite, 2 Single Beds | Minibar, in-room safe, soundproofing, iron/ironing board
Exterior
Body treatments, aromatherapy, facials, reflexology
Bar (on property)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Bar
  • Breakfast available
  • Gym
  • Parking included
  • 24/7 front desk

Explore the area

Map
18-39 Yashikizoe, Nagakura Karuizawa-machi, Karuizawa, Nagano, 389-0111
  • Karuizawa Prince Shopping Plaza
    ‪1 min drive‬
  • Karuizawa Taliesin
    ‪4 min drive‬
  • Karuizawa Prince Hotel Ski Resort
    ‪5 min drive‬

Room options

View all photos for Standard Room, 1 King Bed (Private Garden)

Standard Room, 1 King Bed (Private Garden) | Minibar, in-room safe, soundproofing, iron/ironing board

Standard Room, 1 King Bed (Private Garden)

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, Accessible Bathtub, Garden View

Minibar, in-room safe, soundproofing, iron/ironing board

Standard Room, 2 Single Beds, Accessible Bathtub, Garden View

  • 32 sq m
  • Sleeps 5
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed, Garden View

View from room

Standard Room, 1 King Bed, Garden View

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, River View

Standard Room, 1 King Bed, River View | Minibar, in-room safe, soundproofing, iron/ironing board

Standard Room, 1 King Bed, River View

  • 32 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

View from room

Standard Room

  • 32 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room (Upgraded)

Minibar, in-room safe, soundproofing, iron/ironing board

Standard Room (Upgraded)

  • 32 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 2 Single Beds, River View (with View Bath)

Standard Room, 2 Single Beds, River View (with View Bath) | Minibar, in-room safe, soundproofing, iron/ironing board

Standard Room, 2 Single Beds, River View (with View Bath)

  • 32 sq m
  • River view
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 2 Single Beds

Minibar, in-room safe, soundproofing, iron/ironing board

Suite, 2 Single Beds

  • 64 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds, Garden View

View from room

Standard Room, 2 Single Beds, Garden View

  • 32 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds (Private Garden)

View from room

Standard Room, 2 Single Beds (Private Garden)

  • 32 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds, River View

Standard Room, 2 Single Beds, River View | Minibar, in-room safe, soundproofing, iron/ironing board

Standard Room, 2 Single Beds, River View

  • 32 sq m
  • River view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds, Accessible Bathtub, River View

Standard Room, 2 Single Beds, Accessible Bathtub, River View | Minibar, in-room safe, soundproofing, iron/ironing board

Standard Room, 2 Single Beds, Accessible Bathtub, River View

  • 32 sq m
  • River view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed, River View (with View Bath)

Standard Room, 1 King Bed, River View (with View Bath) | Minibar, in-room safe, soundproofing, iron/ironing board

Standard Room, 1 King Bed, River View (with View Bath)

  • 32 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Minibar, in-room safe, soundproofing, iron/ironing board

Suite, 1 King Bed

  • 64 sq m
  • Sleeps 3
  • 1 King Bed

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Karuizawa Prince Hotel West

  • Free WiFi
  • Restaurant
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4.2 out of 5, Very good, (1000)
The price is CHF 188
for 1 room
includes taxes & fees
25 Mar - 26 Mar
Karuizawa Prince Hotel West

About this property

Hotel Indigo Karuizawa by IHG

Hotel with a full-service spa, near Karuizawa Prince Hotel Ski Resort
This hotel features a full-service spa, a restaurant and a 24-hour fitness centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a coffee shop/cafe and coffee/tea in a common area.
Hotel Indigo Karuizawa by IHG offers 155 air-conditioned accommodations with a safe and complimentary slippers. 49-inch flat-screen televisions come with satellite channels. Coffee/tea makers and minibars are provided. Bathrooms include a combined bath/shower unit with a rainfall showerhead, bidets, hairdryers and children's slippers. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, HARNN. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Hotel Indigo Karuizawa by IHG. During your stay, you'll be within walking distance of Karuizawa Prince Shopping Plaza. Free WiFi in public areas, free self-parking and a full-service spa are available.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy Italian cuisine and garden views while dining at KAGARIBI
  • Buffet breakfast served daily for a fee
  • Indulge with aromatherapy, reflexology or body treatments at HARNN
  • Amenities include a front desk safe, a lift and a fireplace at reception
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Just a 1-minute drive from Karuizawa Prince Shopping Plaza and a few minutes from Karuizawa Prince Hotel Ski Resort
Hotel Indigo Karuizawa by IHG offers its guests a full-service spa and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Hotel Indigo Karuizawa by IHG also features spa services, coffee/tea in common area, and concierge services. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Karuizawa hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
KAGARIBI – Overlooking the garden, this restaurant specialises in Italian cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
KAGARIBI – On-site bar. Open daily.
A hosted evening meal is available for a surcharge on weekdays. Reservations are required.

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: JPY 4,200 for adults and JPY 2,100 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available on weekdays for a fee of JPY 7,000; reservation required

Restaurants on site

  • KAGARIBI
  • KAGARIBI

Things to do

  • 24-hour gym
  • Bicycle tours
  • Full-service spa

Family friendly

  • Free cot
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Garden

Full-service spa

  • Aromatherapy
  • Facials
  • Massage
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Doorbell and phone notification
  • Hand-held showerhead
  • Handrails in hallways
  • Handrails in stairways
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Lift
  • Portable shower seat
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bidet
  • Children's slippers
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 4200 for adults and from JPY 2100 for children
  • Hosted evening meal: JPY 7000

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Hotel Indigo Karuizawa
Indigo Karuizawa By Ihg
Indigo Karuizawa An IHG Hotel
Hotel Indigo Karuizawa by IHG Hotel
Hotel Indigo Karuizawa An IHG Hotel
Hotel Indigo Karuizawa by IHG Karuizawa
Hotel Indigo Karuizawa by IHG Hotel Karuizawa

Hotel Indigo Karuizawa by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 225 out of 306 reviews
Rating 8 - Good. 59 out of 306 reviews
Rating 6 - Okay. 13 out of 306 reviews
Rating 4 - Poor. 3 out of 306 reviews
Rating 2 - Terrible. 6 out of 306 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

I-CHEN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good!
Stayed 2 nights in Dec 2024

10/10 Excellent

Danilo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning design, great service, good food, well priced for 2 or 3 night stay. Loved it!
Stayed 3 nights in Nov 2024

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has different atmosphere and vibe. We had pleasant stay and hopefully we could visit again next time when we visit Karuizawa
Stayed 1 night in Nov 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel near golf, and Princess Shops. Professional, bilingual staff. Thanks 😀
Stayed 1 night in Nov 2024

10/10 Excellent

Suen Suk Kwan

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very comfortable, relax and enjoyable trip in Karuizawa
Stayed 2 nights in Nov 2024

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Indigo Karuizawa was by far, the best hotel we stayed at during our stay in Japan. The grounds were very modern and the rooms were amazingly well designed while being very spacious and quiet. Amazing spot to take a break during your Japan travels.
Stayed 3 nights in Oct 2024

8/10 Good

Jason, Madison

Liked: Cleanliness
Stayed 2 nights in Jul 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing rooms and facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Kwok

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good.
Stayed 3 nights in Sep 2024

10/10 Excellent

thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxurious quiet spa destination with the largest most comfortable western-style rooms I’ve ever stayed at in Japan.
Stayed 2 nights in Sep 2024

10/10 Excellent

Ariana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During my two-week trip to Japan, one of the most memorable experiences was our stay at Hotel Indigo Karuizawa, An IHG Hotel. The experience was excellent, with warm and welcoming staff. The rooms were spotless and more spacious than others we stayed in. While the location wasn’t as central, with having attractions within walking distance, it was conveniently close to the mall and train station via taxi. Although we didn’t get a chance to try the on-site restaurant, the onsen was a standout feature and a key reason we chose this hotel, despite it being the most expensive of our trip. Out of the six hotels we stayed in, this was definitely one of our favorites, and I highly recommend it.
Stayed 1 night in Sep 2024

10/10 Excellent

Jean, Greer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff is great and provided very good service. The room is small and thought it might be in a little better condition and be a little more luxurious as the website seems to be a bit deceiving when booking. If you add breakfast to your rate, it’s really a good breakfast with options, but not a buffet, which was preferred for us, and the food is very good. Good service at the restaurant. Good amenities as far as free coffee/tea for the morning and nice social hour in the evening. Good location as it’s close to Shinjuku Station with subway access and train access. Good shopping just one stop away at Shinjuku Sanchome.
Stayed 2 nights in Sep 2024

10/10 Excellent

Vincent, Chiba

Travelled with partner
Liked: Amenities, property conditions & facilities
Fabulous
Stayed 1 night in Sep 2024

10/10 Excellent

Margery

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is beautifully designed: peaceful, zen like, modern and sophisticated. Staff and service excellent. Breakfast buffet was wonderful with wide array of choices. Dinner was outstanding.
Stayed 6 nights in Aug 2024

10/10 Excellent

MAKOTO

Liked: Cleanliness
Stayed 1 night in Jul 2024

10/10 Excellent

Per Normann, Yokohama

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We simply wanted to relax together on the room balcony and in the bar and restaurant. For our requirement the hotel was perfect
Stayed 2 nights in Jun 2024

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jun 2024

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel, spacious room with nice garden view.
Stayed 2 nights in Jun 2024

10/10 Excellent

Fong Ting

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & comfortable. Good experience.
Stayed 1 night in Feb 2024

6/10 Okay

Nick

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful rooms and friendly hotel staff except for a few things…. The bidet nozzle was covered in black mold like it had never been cleaned. It might sound trivial but if you’re spending $500 a night, you expect it to be spotless. Service at the on-site restaurant was unorganized and aloof. On the night we went, the restaurant wasn’t busy and had many tables open but we were given the table closest to the door on a below freezing night. We had to flag a server down after 10 minutes once seated to get menus and take our drink order. They messed up a simple request of a burger with no cheese and the refire took almost 20 minutes at which point my dish was stone cold waiting for my wife’s to arrive. The maître d asked how everything was and when we explained we still hadn’t received my wife’s dish, he got a little annoyed and just said “it’s coming.” Why ask if you aren’t even willing to check or expedite?
Stayed 2 nights in Jan 2024

4/10 Poor

fauziah

Stayed 4 nights in Dec 2023

10/10 Excellent

CHAN

Stayed 1 night in Dec 2023

10/10 Excellent

Chun Yin Kevin, Singapore

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property landscape is very pretty and the onsen is great. Slightly far from the city centre but shuttle is available. Taxi is also an alternative and the fare won't be too expensive.

10/10 Excellent

Norman, MERCER ISLAND

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stunning garden environment, natural and beautiful. The multilingual staff are unfailingly polite and friendly. A treat
Stayed 2 nights in Oct 2023

10/10 Excellent

JUAN, Montreal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel. The room was new, clean and spacious. With balcony overlooking a forest and creek. The staff was nice and attentive. The shuttle to the train station convenient.
Stayed 1 night in Oct 2023