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Sandman Hotel & Suites Kelowna

3.0 star property

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Photo gallery for Sandman Hotel & Suites Kelowna

Interior
Balcony
Reception
Fridge, microwave, coffee/tea maker
Standard Room, 2 Queen Beds (Atrium Building) | Premium bedding, in-room safe, individually decorated, desk

Reviews

6.8 out of 10

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Breakfast available

Explore the area

Map
2130 Harvey Ave, Kelowna, BC, V1Y 6G8
  • Orchard Park Mall
    ‪1 min walk‬
  • Kelowna General Hospital
    ‪5 min drive‬
  • Prospera Place
    ‪6 min drive‬
  • Kelowna, BC (YLW-Kelowna Intl.)
    ‪11 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony)

Premium bedding, in-room safe, individually decorated, desk

Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony)

  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Standard Room, 1 Queen Bed, Kitchenette (Atrium Building)

Standard Room, 1 Queen Bed, Kitchenette (Atrium Building) | Premium bedding, in-room safe, individually decorated, desk

Standard Room, 1 Queen Bed, Kitchenette (Atrium Building)

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed, Tower

Executive Room, 1 King Bed, Tower | Premium bedding, in-room safe, individually decorated, desk

Executive Room, 1 King Bed, Tower

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed (Atrium Building)

Standard Room, 1 Queen Bed (Atrium Building) | Premium bedding, in-room safe, individually decorated, desk

Standard Room, 1 Queen Bed (Atrium Building)

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Kitchenette, Tower (Balcony, View)

Premium bedding, in-room safe, individually decorated, desk

Suite, 1 King Bed, Kitchenette, Tower (Balcony, View)

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Kitchenette, Tower (Balcony)

Premium bedding, in-room safe, individually decorated, desk

Executive Suite, 1 King Bed, Kitchenette, Tower (Balcony)

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Atrium Building)

Standard Room, 2 Queen Beds (Atrium Building) | Premium bedding, in-room safe, individually decorated, desk

Standard Room, 2 Queen Beds (Atrium Building)

  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Sandman Hotel & Suites Kelowna

Hotel in Kelowna with 2 restaurants and fitness centre
This smoke-free hotel features 2 restaurants, a fitness centre and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, coffee/tea in a common area and a business centre.
Sandman Hotel & Suites Kelowna offers 220 accommodations with a safe and coffee/tea makers. Each accommodation is individually decorated. Beds feature premium bedding. Televisions come with cable channels and pay-per-view films. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the comfortable beds at Sandman Hotel & Suites Kelowna. During your stay, you're just a quick walk from Orchard Park Mall. Free WiFi in public areas, free self-parking and 2 restaurants are available.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Cooked-to-order breakfast served daily for a fee
  • Amenities include a front desk safe, a 24-hour business centre and meeting rooms
  • On-site recreation includes a gym
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Just a 5-minute drive from Kelowna General Hospital and a few minutes from Waterfront Park
  • Pets welcome for a fee (restrictions apply)
There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and meeting rooms are available.

WiFi and wired Internet are free in public spaces. A fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Sandman Hotel & Suites Kelowna. Self parking is free.

This Kelowna hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 1:00 PM.
Sandman Hotel & Suites Kelowna has 2 restaurants serving breakfast, lunch and dinner.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: CAD 10 to 25 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Bar One Urban Lounge
  • Dennys 24 hour restaurant

Things to do

  • Gym
  • Personal motorised watercraft

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 11 floors
  • 2 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made on-site instead of at the time of booking.

Renovations and closures

The property will be renovating from 1 October 2024 to 31 May 2025 (completion date subject to change). The following areas are affected:
  • Hallway
During renovations, the hotel will make every effort to minimise noise and disturbance.
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Friday:
  • Hot tub

Access methods

Staffed front desk

Pets

  • Pets: CAD 25 per accommodation, per night (maximum CAD 125 per stay)
  • Maximum 2 (weight limit: 50 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 14 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 10 to 25 per person
  • Pet fee: CAD 25 per accommodation, per night (maximum CAD125 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • Children aged 14 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sandman Kelowna
Kelowna Sandman
Kelowna Sandman Hotel
Sandman Hotel Kelowna
Sandman Kelowna
Sandman Kelowna Hotel
Sandman Hotel & Suites Kelowna Okanagan Valley
Sandman & Suites Kelowna
Sandman Hotel & Suites Kelowna Hotel
Sandman Hotel & Suites Kelowna Kelowna
Sandman Hotel & Suites Kelowna Hotel Kelowna

Sandman Hotel & Suites Kelowna Reviews

Reviews

6.8
Rating 10 - Excellent. 427 out of 1523 reviews
Rating 8 - Good. 359 out of 1523 reviews
Rating 6 - Okay. 293 out of 1523 reviews
Rating 4 - Poor. 237 out of 1523 reviews
Rating 2 - Terrible. 207 out of 1523 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Nicole

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dont stay here.

The place was sketchy. It was under renovation which we were not informed of before attending. Our room had poor blinds and no curtains so light git in easily. The hot tub was out of service as well. I asked about a discount and was rebuffed immediately.
Stayed 1 night in Mar 2025

8/10 Good

Robert

Liked: Staff & service
Stayed 1 night in Feb 2025

2/10 Terrible

Shauna D

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Zhou

Liked: Cleanliness
N/A
Stayed 1 night in Feb 2025

8/10 Good

shawn

N/A
Stayed 1 night in Feb 2025

6/10 Okay

James

Stayed 1 night in Feb 2025

10/10 Excellent

Logan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great you are right off Harvey with the mall across the street and restaurants all around you, the only draw back is the sketchy characters that hang around the area but hey welcome to Kelowna...my room was super clean and the staff were very friendly. The room nice for what I payed for it, I liked the little kitchen in my room.
Stayed 3 nights in Feb 2025

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel was dirty. Hut tub out of service with no notice prior to booking. Had to switch rooms due to plumbing problems.
Stayed 1 night in Feb 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property was under renovation that you could hear during the day, at night everyone slams their doors and stomps in the hallway, not necessarily the hotel's fault, but just know you will here all the noises. The staff got me in at noon which was extremely appreciated and they were very friendly and courteous. The room was clean and had all the amenities you would expect.
Stayed 1 night in Feb 2025

6/10 Okay

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Noise issues but staff were amazing.

I have stayed here before and same as before they really need to update the beds. They all have very big dents in them. I was aware of this and didn’t deter me from trying again. Hot tub was out of service but pool was running (didn’t end up using). The staff were beyond friendly and helpful, room was clean. The issue was the room we got (quiet week night) was ground level window facing the MacDonalds. We went to bed at 10 and were SHOCKED awake that someone had set the hotel alarm clock to go off right at midnight…. Okay not a big deal go back to bed after unplugging it. 2 hours later we are awoken again to heavy loud techno music that didn’t stop. At first we thought it was just a car grabbing Mac Donald’s eating quick then taking off. No. There was a group of homeless people at least 5 between the Mac Donald’s and sandman parking lot outside our window drinking.15 feet from them in the sushi place parking lot was a big truck with a woman in it, she had her music blasted, doing what appeared to be drugs and possibly selling drugs to the homeless people. She sat in the truck with the music blasted until almost 5am. The front desk staff I spoke to around 3am was very very sorry but since they weren’t on sandman property they couldn’t do anything and urged us to call the police since their hands were tied. In the morning I asked the front desk to tell the manager they shouldn't be booking people in those rooms if those are known issues.. they were.
Stayed 1 night in Feb 2025

8/10 Good

Leonard

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property is showing its age. It needs an upgrade. The parking areas should be better lit for safety at night.
Stayed 1 night in Feb 2025

2/10 Terrible

Shouna

For the price and being a Sandman I was shocked! Never again and will warn others not to stay there. Usually stay at the comfort inn & suites for the same price but they were full and I rate them 4 stars every stay is great
Stayed 1 night in Feb 2025

8/10 Good

Janeen

Liked: Cleanliness
Ok
Stayed 2 nights in Jan 2025

8/10 Good

Janeen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice this 3 time back close to work quit
Stayed 3 nights in Feb 2025

8/10 Good

Joel

Pool area was closed for renovations but otherwise great stay.
Stayed 4 nights in Feb 2025

10/10 Excellent

jackie

Stayed 2 nights in Feb 2025

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

4/10 Poor

Douglas

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I will stay here again
Stayed 1 night in Feb 2025

6/10 Okay

Richard

Liked: Staff & service
Stayed 1 night in Feb 2025

6/10 Okay

Salina

Travelled with family
Liked: Staff & service
I wish I had upgrade my room . I didn't know the place was under renovation. I like it's location which is convenience . I will check more next time when I visit Kelowna
Stayed 1 night in Feb 2025

4/10 Poor

Paul

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Cold as ice

Our room was clean and nicely appointed, however on our arrival the floor felt very cold. As it was -15C outside we thought it just needed to warm up. After a few hours and still no warmer I discovered the weather stripping around the AC was missing and very cold air was coming into the room. As we were ready for bed by then we made the best of it and stayed there. I asked to be refunded the next morning and was partially refunded after talking to the manager. We had payed for a comfortable room which wasn't delivered.
Stayed 1 night in Feb 2025

4/10 Poor

Manveer

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is old but in the pictures they show the new rooms. Heater does not work properly either. I probably will never stay at this hotel again.
Stayed 2 nights in Feb 2025

8/10 Good

Christopher

Stayed 2 nights in Feb 2025

4/10 Poor

Stephanie

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We showed up and weren’t informed the pool and hottub were not working, when we got into the room, there were nail clippings in the bath tub, the curtains were covered in a thick dust and the wifi wasn’t working. Not happy
Stayed 1 night in Feb 2025