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The Palms Hotel

3.0 star property

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Photo gallery for The Palms Hotel

Deluxe King Room (Not Pet Friendly) | Bed sheets, alarm clocks
Property grounds
Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102) | Private kitchen | Mini-fridge, microwave
Free daily continental breakfast
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Bar
  • Housekeeping
  • Pet-friendly
  • Pool
  • Air conditioning

Explore the area

Map
820 White St, Key West, FL, 33040
  • Key West Cemetery
    ‪8 min walk‬
  • Saint Mary Star of the Sea
    ‪11 min walk‬
  • Duval Street
    ‪12 min walk‬
  • Key West, FL (EYW-Key West Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom | Bed sheets, alarm clocks

Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

  • Sleeps 4
  • 2 Double Beds

View all photos for Cottage Suite 138

Cottage Suite 138 | Bed sheets, alarm clocks

Cottage Suite 138

  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Ash Cottage Suite

Ash Cottage Suite | Bed sheets, alarm clocks

Ash Cottage Suite

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Two Queen Beds Second Floor (Not Pet Friendly)

Two Queen Beds Second Floor (Not Pet Friendly) | Bed sheets, alarm clocks

Two Queen Beds Second Floor (Not Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)

Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102) | Bed sheets, alarm clocks

Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)

  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly)

Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly) | Bed sheets, alarm clocks

Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe King Room (Not Pet Friendly)

Deluxe King Room (Not Pet Friendly) | Bed sheets, alarm clocks

Deluxe King Room (Not Pet Friendly)

  • Sleeps 3
  • 1 King Bed

View all photos for Bi-Level Suite (Not Pet Friendly)

Bi-Level Suite (Not Pet Friendly) | Bed sheets, alarm clocks

Bi-Level Suite (Not Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds OR 1 Single Futon

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom

Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom | Bed sheets, alarm clocks

Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom

  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Private Bathroom

Standard Room, 1 King Bed, Non Smoking, Private Bathroom | Bed sheets, alarm clocks

Standard Room, 1 King Bed, Non Smoking, Private Bathroom

  • Sleeps 3
  • 1 King Bed

View all photos for Petite Queen Room (Not Pet Friendly)

Petite Queen Room (Not Pet Friendly) | Bed sheets, alarm clocks

Petite Queen Room (Not Pet Friendly)

  • Sleeps 2
  • 1 Double Bed

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About this property

The Palms Hotel

Victorian guesthouse with free breakfast and outdoor pool
Along with an outdoor pool, this guesthouse has a bar/lounge and a poolside bar. Continental breakfast is free. Additionally, coffee/tea in a common area, a microwave in a common area and concierge services are on-site.
The Palms Hotel offers 32 air-conditioned accommodations with free toiletries and a ceiling fan. Flat-screen televisions come with cable channels. Housekeeping is provided on a daily basis.
Recreational amenities at the guest house include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at The Palms Hotel gets high marks from our customers. During your stay, you're just a quick walk from The Unitarian Universalist Fellowship of Key West. Features include an outdoor pool, a poolside bar and concierge services.
  • Free continental breakfast served daily
  • Drinking options include a poolside bar and a bar/lounge
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes bicycles to rent
  • Guests have great things to say about the helpful staff and the pool
  • Within a 15-minute walk of Duval Street and Ernest Hemingway Home and Museum
  • Cats and dogs welcome for a fee (restrictions apply)
You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. An outdoor pool, barbecue grills, and multilingual staff are also featured at The Palms Hotel.
Guests are served a free continental breakfast daily from 8 AM to 10:30 AM.
Papa Jack's Tiki Bar – On-site bar.

Languages

English, Spanish

Property amenities

Parking and transport

  • Limited on-site parking

Food and drink

  • Free continental breakfast available daily 8 AM to 10:30 AM
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Papa Jack's Tiki Bar

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Mini-fridge
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 8:30 AM - 10:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 55 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 100 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Spring Break deposit: USD 150.00 per stay for guests aged under 25 years old staying between 01 February and 16 April

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 55 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 8:30 AM - 10:00 PM.
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Palms Hotel Key West
Palms Key West
Palms Hotel Key West
The Palms Hotel- Key West Hotel Key West
The Palms Hotel Key West
The Palms Hotel Guesthouse
The Palms Hotel Guesthouse Key West

The Palms Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 550 out of 1001 reviews
Rating 8 - Good. 260 out of 1001 reviews
Rating 6 - Okay. 107 out of 1001 reviews
Rating 4 - Poor. 54 out of 1001 reviews
Rating 2 - Terrible. 30 out of 1001 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Zachary

Stayed 2 nights in Nov 2024

4/10 Poor

David

Disliked: Staff & service
Stayed 4 nights in Nov 2024

6/10 Okay

David

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The description on Travelocity makes the hotel look a whole lot better than it actually is. Then on check in they have a facility charge, not sure what this was for.. While staying there did not see anyone using the pool, I think it may have been because it did not have the usual clean water "sparkle" normally expected of a clean pool.

10/10 Excellent

Amanda, Fort Valley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Wish there was a microwave in the room. Very clean. Super nice staff.
Stayed 2 nights in Nov 2024

10/10 Excellent

Adam

Stayed 1 night in Nov 2024

6/10 Okay

Marilyn

Travelled with family
Liked: Cleanliness, staff & service
Pool was a bit cold on the last day. Tv was hard to watch as the shows kept freezing.
Stayed 4 nights in Nov 2024

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay with really nice pool and nice continental breakfast. It has the Key West vibe but was a bit inconvenient for us to walk everywhere so we ended up getting multiple Uber rides to get around.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at The Palms for a couple nights, along with some family that were visiting from Germany. Enjoyed the Resort, nice pool area. The daily breakfast had lots of nice options. The staff was great! We did have a problem with our A/C our first night. Sounded like it was on its last leg. Super loud noise during the night. The next morning, we reported it to the front office and they promptly moved us to another room! Now that is customer service!!! We would definitely stay here again.
Stayed 2 nights in Nov 2024

8/10 Good

Robert, Adnet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can recommend the Palms
Stayed 1 night in Nov 2024

10/10 Excellent

jennifer

Liked: Cleanliness
Stayed 4 nights in Nov 2024

10/10 Excellent

Ruben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was super clean. They staff was so nice! Even had a complementary bottle of wine in our room. ( celebrated our honeymoon). I would definitely come back.
Stayed 3 nights in Nov 2024

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel
Very quaint and unique property. Originally two separate Victorian homes (1880) that have been blended into a seemles charming hotel. Complimentary breakfast had a nice assortment, rooms are very clean and well apointed. It's location is in the "quiet" part of Old Town so it is a bit of a walk to any action. We rented an eCart from A&M. The pool is salt water. Happy hour is from 3-5 at the cabana bar pool side.
Stayed 2 nights in Nov 2024

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Gail

Travelled with partner
Liked: Cleanliness, staff & service
Photos of hotel on website are very misleading. Cannot see ocean from hotel - which is more like a motel. Bathrooms tiny. Shower water piddles out and cannot adjust temp of water (it's very hot). Air conditioner noisy. Bathroom sink just inside entry door is not appealing. Roosters on property crow at all hours; woken up at 1:15 am by crowing. Wouldn't stay here again.
Stayed 1 night in Nov 2024

10/10 Excellent

Harlan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Francis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms and staff very pleasant and helpful. Really enjoyed the free breakfast by the pool.
Stayed 3 nights in Nov 2024

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this place.
Stayed 5 nights in Oct 2024

8/10 Good

jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room. Property is very Florida. Pool was great. Nice little happy hour by the pool. Pitfall is not enough parking right by the hotel. Had to park 2 streets over.
Stayed 1 night in Nov 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Love The Palms, quaint, quiet and good location.
Stayed 3 nights in Nov 2024

10/10 Excellent

Jeff

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and the plac ewas beautiful and quite! I would stay again and again!
Stayed 2 nights in Oct 2024

10/10 Excellent

harold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how this hotel is tucked away in the middle of a residential area in old town.
Stayed 3 nights in Oct 2024

10/10 Excellent

TRACEY, mohnton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it here, nice and clean rooms, the pool and bar were great and the free breakfast was really good, the 2 guys at the front desk were really nice and helpful, you can walk to Duval street, will definitely stay here again.
Stayed 1 night in Oct 2024

8/10 Good

Sharon

Liked: Cleanliness
Stayed 7 nights in Oct 2024