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Four Points by Sheraton Kigali

4.0 star property

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Photo gallery for Four Points by Sheraton Kigali

Courtyard
Meeting facility
Outdoor pool
2 bars/lounges, rooftop bar, brewpub
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Pool
  • Bar
  • Laundry
  • Housekeeping

Explore the area

Map
KN3 AVENUE, NYARUGENGE DISTRICT, Kigali
  • Union Trade Center
    ‪14 min walk‬
  • Ryi'nyamirambo Market
    ‪5 min drive‬
  • Nyamirambo Stadium
    ‪5 min drive‬
  • Kigali (KGL-Kigali Intl.)
    ‪28 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed

  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds

  • 26 sq m
  • Sleeps 3
  • 2 Double Beds

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Loft, 1 King Bed, City View

Loft, 1 King Bed, City View | Premium bedding, minibar, in-room safe, desk

Loft, 1 King Bed, City View

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms, City View

Family Suite, 2 Bedrooms, City View | Premium bedding, minibar, in-room safe, desk

Family Suite, 2 Bedrooms, City View

  • Sleeps 4
  • 2 Double Beds

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About this property

Four Points by Sheraton Kigali

Hotel in Kigali with bars/lounges and 24-hour front desk
This smoke-free hotel features an outdoor pool, a restaurant and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a coffee shop/cafe and concierge services are on-site. Housekeeping is available on request.
Four Points by Sheraton Kigali offers 154 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 55-inch LCD televisions come with premium satellite channels. Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers.

This Kigali hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Four Points by Sheraton Kigali. During your stay, you'll be within walking distance of Union Trade Center. You'll find features such as free WiFi in public areas and free self-parking, plus 2 bars.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • 14 minutes on foot from Union Trade Center and a 2-minute drive from Ntarama Church
  • Pets welcome for a fee
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. An outdoor pool, a terrace, and multilingual staff are also featured at Four Points by Sheraton Kigali. The hotel can provide concierge services and wedding services. Free self parking is available.

This 4-star Kigali hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:30 AM.
The Brew Bar – This brewpub only serves light fare.
FP Social – This restaurant serves breakfast, lunch and dinner. Open daily.
Coco Fizz – On-site rooftop bar. Open daily.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: USD 20 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Coco Fizz
  • FP Social
  • The Brew Bar

Things to do

  • Outdoor pool

Family friendly

  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 40.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 20 per person
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Four Points by Sheraton Kigali Hotel
Four Points by Sheraton Kigali KIGALI
Four Points by Sheraton Kigali Hotel KIGALI

Four Points by Sheraton Kigali Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 47 out of 68 reviews
Rating 8 - Good. 16 out of 68 reviews
Rating 6 - Okay. 4 out of 68 reviews
Rating 4 - Poor. 1 out of 68 reviews
Rating 2 - Terrible. 0 out of 68 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem
Centrally located hotel with the most fabulous team of staff - nothing was too much trouble. Great food at the Coco Fizz pool bar and a really great city tour organised for us by Queen. We would have no hesitation in returning when and if we come back to Kigali
Stayed 3 nights in Aug 2024

10/10 Excellent

SIMON WAI HON

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are huge and in excellent condition, as I shared with one of the staff that it should be a 5-star property (and she agreed). Breakfast buffet spread was excellent too. Staff were all nice and friendly. The pool area could do a little sprucing up though. But overall, I would definitely stay here again.
Stayed 1 night in Jul 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good central location. Excellent staff.
Stayed 2 nights in Aug 2024

10/10 Excellent

Sandeep

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and management (Teddy) went above and beyond to make our stay comfortable. A small issue was handled well and surpassed our expectation. We are grateful to all the friendly and welcoming staff at this property. Thank you!
Stayed 3 nights in Aug 2024

10/10 Excellent

Daniel

Stayed 1 night in Jul 2024

10/10 Excellent

patience

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Kwame

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Kwame

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best experience
Stayed 1 night in Jul 2024

10/10 Excellent

Itziar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in with Jusua was very quick and friendly he took care to expedite process since we arrived in the middle of the night and we wanted to sleep. Breakfast had a great variety and was plentiful. Staff were really nice and service was efficient. Check out was a breeze. 15 min from the airport.
Stayed 1 night in Jun 2024

8/10 Good

Timothy

Stayed 1 night in Jun 2024

10/10 Excellent

Itziar

Stayed 1 night in Jun 2024

10/10 Excellent

andrew

Stayed 1 night in Jun 2024

10/10 Excellent

Wellesley

Stayed 2 nights in Jun 2024

8/10 Good

Duncan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very warm , breakfast was sumptous and the rooms were good .The location is very good as well .
Stayed 2 nights in May 2024

10/10 Excellent

Venkatesh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is lot of room to improve in Food quality and taste. Restaurants inhouse are just mediocre. I suggest they bring in some good chefs to add variety. As an Indian, I did not like any Indian inhouse cuisine. I had to order both meals from Khana Kazana
Stayed 3 nights in Apr 2024

8/10 Good

Bruce

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very clean and staff are super nice.
Stayed 1 night in Apr 2024

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay at Four Points. The incredible staff made my stay a 10/10. Queen, especially, went out of her way to ensure I had a wonderful experience. I can’t recommend the Four Points enough and look forward to staying there again when I return to Rwanda.
Stayed 3 nights in Mar 2024

10/10 Excellent

Linda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was spectacular!
Stayed 7 nights in Mar 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

ANTHONY

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception with a smile!
The staff were so friendly and ready to help, the room super clean and food was good. Definitely i will be back.
Stayed 5 nights in Feb 2024

10/10 Excellent

Hasan

Travelled with family and small children, Business traveller
Liked: Amenities
Hotel amazing the staff will respectful , Sonia , issak etc . Chief Ayman well done bravo . Next visit will be in April . Thanks to all
Stayed 4 nights in Feb 2024

10/10 Excellent

severino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2024

10/10 Excellent

severino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelente
Stayed 1 night in Feb 2024

6/10 Okay

Laura Davis

Liked: Cleanliness, amenities, property conditions & facilities
The taxi services are so expensive. The staff support the taxi services charging US prices.
Stayed 1 night in Feb 2024

10/10 Excellent

Dobbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel to stay if you are in Kigali convenient to nearly everything.
Stayed 3 nights in Feb 2024