4/10 Poor
Sean
28 Oct 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
AVOID THIS DAYCARE CHILD-RUN DISASTER of a hotel. This hotel is a child’s paradise with little
Children running around everywhere. There is nothing luxurious or “5 star” about this hotel. The hotel itself has no true representation to suggest it is the Waldorf Astoria — despite charging almost
$1000 USD per night.
- hotel requires an update with several buildings appearing dilapidated and run down.
- rooms are mediocre at best
- no true room service; any room service you order is serviced by an “Uber eats” type experience —- where someone comes to your door with a brown paper bag with plastic utensils. No tray, no metal cutlery, no proper china. Oh but you’ll pay a massive service fee for the room service.
- BEACH ACCESS requires a PAYMENT OF $75-97 FOR A LIMITED time. So not only will you pay $55 USD FOR YOUR DAILY RESORT FEE, you will be extra for beach access loungers AND get kicked off them at 3:30pm.
This is NOT normal. People are paying to come to a beach front resort, yet you charge them AND kick them out during peak hours. There are no lounge chairs on the beach beyond 3:30pm offered. They will say “oh we have complimentary chairs” but every morning we requested them, they were unavailable of course. Nonsense!
Neighboring hotels — such as the Four Seasons — does not do this nonsense (loungers are complimentary AND there is no time limit).
- coffee maker pods provided overflowed and spilled on my clothing as the provided mugs were too small (how does the hotel overlook
Sean
Stayed 7 nights in Oct 2024