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Mercure Urabandai Resort & Spa

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Urabandai Resort & Spa

Spa
Exterior
Laundry room
Lounge
Japanese Western Style Standard Room, Non Smoking | Down duvets, in-room safe, desk, soundproofing

Reviews

8.2 out of 10

Very good

Popular amenities

  • All-inclusive
  • Spa
  • Laundry
  • Air conditioning
  • Parking included
  • Breakfast available

Explore the area

Map
1093-309, Turugamine, Hibara, Yamagun, Kitashiobara, Fukushima-ken, 969-2701
  • Goshikinuma Lake
    13 min walk
  • Morohashi Museum of Modern Art
    15 min walk
  • Bandai 3D World
    18 min walk

Room options

View all photos for Classic Room with 2 single beds and 1 sofa bed, Dog-friendly

Down duvets, in-room safe, desk, soundproofing

Classic Room with 2 single beds and 1 sofa bed, Dog-friendly

  • 36 sq m
  • Sleeps 6
  • 1 Single Bed and 1 Double Sofa Bed

View all photos for Classic Room with 2 single beds and 1 sofa bed, Mountain view

Down duvets, in-room safe, desk, soundproofing

Classic Room with 2 single beds and 1 sofa bed, Mountain view

  • 36 sq m
  • Sleeps 6
  • 1 Single Bed and 1 Double Sofa Bed

View all photos for Classic Room, Multiple Beds (Japanese Style)

Classic Room, Multiple Beds (Japanese Style) | Down duvets, in-room safe, desk, soundproofing

Classic Room, Multiple Beds (Japanese Style)

  • 36 sq m
  • Sleeps 12
  • 5 Single Futons

View all photos for Classic Room, Multiple Beds, Mountain View (Japanese Style)

Down duvets, in-room safe, desk, soundproofing

Classic Room, Multiple Beds, Mountain View (Japanese Style)

  • 36 sq m
  • Sleeps 10
  • 5 Single Futons

View all photos for Classic Room, Multiple Beds (Japanese Style)

Classic Room, Multiple Beds (Japanese Style) | Down duvets, in-room safe, desk, soundproofing

Classic Room, Multiple Beds (Japanese Style)

  • 36 sq m
  • Sleeps 10
  • 2 Single Beds and 3 Single Futons

View all photos for Classic Room with 2 single beds and 2 sofa beds

Down duvets, in-room safe, desk, soundproofing

Classic Room with 2 single beds and 2 sofa beds

  • 36 sq m
  • Sleeps 8
  • 2 Single Beds and 2 Double Sofa Beds

Classic Suite, 2 Single Beds

  • Sleeps 10
  • 2 Single Beds

View all photos for Classic Room with 2 single beds and 2 sofa beds

Down duvets, in-room safe, desk, soundproofing

Classic Room with 2 single beds and 2 sofa beds

  • 36 sq m
  • Sleeps 8
  • 2 Single Beds and 2 Double Sofa Beds

View all photos for Classic Room, Multiple Beds (Japanese Style)

Down duvets, in-room safe, desk, soundproofing

Classic Room, Multiple Beds (Japanese Style)

  • 36 sq m
  • Sleeps 10
  • 5 Single Futons

View all photos for Classic Room with 1 single bed

Down duvets, in-room safe, desk, soundproofing

Classic Room with 1 single bed

  • 18 sq m
  • Sleeps 2
  • 1 Single Bed

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About this property

Mercure Urabandai Resort & Spa

Boardwalk/promenade hotel with full-service spa and 24-hour front desk
A full-service spa, a restaurant and spa services are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, a 24-hour front desk and a picnic area. Housekeeping is available on request.
Mercure Urabandai Resort & Spa offers 227 air-conditioned accommodations with a safe and complimentary slippers. Beds feature down duvets. 16-inch flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, toilets with an electronic bidet, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on request.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa, 五色温泉. The spa is open daily.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs on site.

During your stay at Mercure Urabandai Resort & Spa, you'll be within walking distance of Goshikinuma Lake. Free WiFi in public areas, free self-parking and a full-service spa are available.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Treat yourself with a visit to the full-service spa
  • Amenities include a front desk safe, 3 meeting rooms and laundry facilities
  • On-site recreation includes hot springs
  • Within a 15-minute walk of Goshikinuma Lake and Morohashi Museum of Modern Art
Some rates at Mercure Urabandai Resort & Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

There's a restaurant on site. Public spaces have free WiFi. As a guest of Mercure Urabandai Resort & Spa, you'll find a full-service spa and hot springs. There are 3 meeting rooms available. Spa services, ski storage, and a picnic area are also featured at Mercure Urabandai Resort & Spa. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Kitashiobara hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 9:00 AM.
Shiki – This restaurant serves breakfast and dinner.

All-inclusive details

All-inclusive room rates at Mercure Urabandai Resort & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7 AM to 9:00 AM for a fee: JPY 3,025 for adults and JPY 2,178 for children
  • A restaurant

Restaurants on site

  • Shiki

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (on request)

Business services

  • 3 meeting rooms

Outdoors

  • In a national park
  • On the boardwalk/promenade
  • Picnic area

Full-service spa

  • Hot springs
  • Indoor mineral hot springs (onsen)
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (84 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk (105 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 16-inch flat-screen TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for JPY 3630 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 3025 for adults and from JPY 2178 for children
  • Rollaway bed fee: JPY 3630 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Urabandai Royal Hotel Kitashiobara
Urabandai Royal Hotel
Urabandai Royal Kitashiobara
Urabandai Royal
Active Resorts URABANDAI Hotel Kitashiobara
Active Resorts URABANDAI Hotel
Active Resorts URABANDAI Kitashiobara
Active Resorts URABANDAI
Mercure Urabandai Resort Spa
Mercure Urabandai Resort & Spa Hotel
Mercure Urabandai Resort & Spa Kitashiobara
Mercure Urabandai Resort & Spa Hotel Kitashiobara

Mercure Urabandai Resort & Spa Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 56 out of 144 reviews" "
Rating 8 - Good. 51 out of 144 reviews" "
Rating 6 - Okay. 25 out of 144 reviews" "
Rating 4 - Poor. 8 out of 144 reviews" "
Rating 2 - Terrible. 4 out of 144 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

kyoko

Travelled with family
Liked: Cleanliness
小さい子供連れでの1泊でした。チェックインの時間15:00に着いたのですが部屋の清掃がすんでいなくて1時間ほど待たされました。ラウンジがあってウェルカムドリンクが提供されていましたが1時間の待ち時間は少し長すぎると思いました。お風呂は綺麗で快適、朝ごはんのビュッフェも美味しかったです。少し奥まったところにあるので館内にコンビニか軽食を買えるところがあると良いと思いました。近くに食べ物を買うところもなくひとり七千円のビュッフェの夕食しかなくて少し困りました。結局は国道を歩いてイタリアンレストランに行きピザをテイクアウトしました。次はきっと泊まらないと思います。
Stayed 1 night in Jul 2024

6/10 Okay

Anita

Liked: Staff & service
Stayed 3 nights in Jul 2024

8/10 Good

Alice

Liked: Cleanliness, staff & service
Hotel is clean but decor outdated. Onsen bath is excellent. Walking distance to scenic attraction
Stayed 2 nights in Oct 2023

8/10 Good

Wimonwan

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rotennburo (outside hot spring pool) was excellent. It was fully booked and felt too busy. I would like stay again but try weekdays next time.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Staff & service
Yea it was decent
Had a pleasant stay here. The hotel is very outdated, but the service was great and they have great onsen.
Stayed 6 nights in Oct 2018

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good access to five lakes comfortable hotel
very big room friendly and helpful staff short walk to five colour lakes if you are climbing mount bandai take a taxi to the happodai entrance and book a return as most mobile phone don't work no public transport to from happodai and two hour walk to nearest bus stop hotel has shuttle bus to station and public buses stop there
Stayed 2 nights in Sep 2018

6/10 Okay

Rodney, singaporw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room but not for couples
The room was spacious, food variety was good. Nothing much in the immediate vicinity, it was a nice place but mostly for group tours, not for couples.
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with amazing onsen. Interior is dated but it adds to the appeal. Loved our stay here.
Stayed 1 night in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Breakfast and onsen were A+
Wonderful!! The onsen and breakfast were spectacular. Also walking distance to the five colored lakes. And the local bus stop is right at the hotel entrance. Very convenient
Stayed 1 night in Nov 2017

4/10 Poor

brian, NZ

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stay somewhere else
Hotel was good 50 years ago. Needs major make over of rooms. Very small bathroom

6/10 Okay

daniel, singapore

Liked: Cleanliness, property conditions & facilities
Nice resort facilities
Unfortunately I was stuck with a smoking room, which smelled..well as you'd expect. Ignoring that, it was clean and comfortable. The room was decently spacious given the price. Faciltiies were good as it is a resort hotel. Being Urabandai, they aren't that ready for international tourists so some basic Japanese would go a long way.

8/10 Good

Bo, Sydney Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view of Mt Bandai
Quick and easy access to the 5 ponds walk Good selections of breakfast Great restaurants Chef Kawaguchi is a certified french chef from Paris

6/10 Okay

Josh

Disliked: Property conditions & facilities, room comfort
An OK place to stay, safe and clean but dated
Overall the stay was ok. They had free hot tea which was great when it was so cold out, but the room was very dated. Also, (just FYI) the hotel staff doesn't speak much English and you need a dinner reservation if you want to eat at the hotel- becides a little restaurant near the back of the hotel (which was good!)

10/10 Excellent

Kai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

2/10 Terrible

AKEMI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Masaya

Stayed 1 night in Aug 2024

8/10 Good

yuko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ウェルカムドリンクが15:00〜18:00まででしたが18:00過ぎても提供してくれてて良かったです^ ^ その後21:00〜23:00にもサービスドリンクを提供してくれててすごくよかったです^ ^
Stayed 1 night in Aug 2024

2/10 Terrible

Ryosuke

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

??

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ご飯がお値段以上にとても良く、満足でした。
Stayed 1 night in Aug 2024

6/10 Okay

KIMIHIRO

Travelled with family
Disliked: Staff & service
部屋清掃スタッフ不足
部屋の準備が間に合っていなく チェックイン手続きは15時前に済ませたが 部屋のキーを受け取って入室できたのは15:25まで待たされた
Stayed 1 night in Aug 2024

6/10 Okay

takatoshi

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
到着早々のチェックインの要領の悪さに驚きました。 カウンターは3箇所、行列は2列。片方の列は2箇所のカウンターで対応しているのに、もう一方の列は1箇所のカウンターでしか対応していないのに長時間並ばされる上にスタッフからのフォローもなし。痺れを切らし何人かのお客さんが改善を申し入れましたが中々聞き入れてもらえず、ようやく聞き入れてもらえたらスタッフからは「互い違いに1列になってください」とのひと言だけ。お客さんも戸惑いながら並び直していました。 その後の大きな不満はありませんでしたが、このインパクトが大きかったです。
Stayed 1 night in Aug 2024

8/10 Good

Masako

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
料金がリーズナブルにも関わらず、食事や飲み物、酒類の種類が豊富でとても満足しました。夏休み中もあってか、毎日満室との事で、チェックイン時間までに掃除が間に合ってないとの事で、チェックイン時にフロントに長い列が出来ていてどの方も手続き後部屋に案内されるまで40-50分程待っていた。スタッフ不足状態が感じられた。 改善されるともっと満足度が上がると思いました。
Stayed 4 nights in Aug 2024

6/10 Okay

???

Disliked: Cleanliness
Stayed 1 night in Jul 2024