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Inn of Waterloo and Conference Centre

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Inn of Waterloo and Conference Centre

Courtyard
Lobby
Deluxe Room, 1 Queen Bed, Jetted Tub, Courtyard Area | Individually decorated, laptop workspace, blackout curtains
Deluxe Room, 1 Queen Bed, Jetted Tub, Courtyard Area | Individually decorated, laptop workspace, blackout curtains
Lobby sitting area

Reviews

7.6 out of 10

Good

Popular amenities

  • Breakfast included
  • Hot tub
  • Pool
  • Bar
  • Pet-friendly
  • 24/7 front desk

Explore the area

Map
475 King St N, Waterloo, ON, N2J 2Z5
  • Conestoga Mall
    10 min walk
  • East Side Mario's
    7 min walk
  • Kitchener Station
    11 min drive
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    17 min drive

Room options

View all photos for Courtyard View, 1 Queen Bed

Individually decorated, laptop workspace, blackout curtains

Courtyard View, 1 Queen Bed

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Jetted Tub, Courtyard Area

Deluxe Room, 1 Queen Bed, Jetted Tub, Courtyard Area | Individually decorated, laptop workspace, blackout curtains

Deluxe Room, 1 Queen Bed, Jetted Tub, Courtyard Area

  • 46 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for City View, 2 Queen Beds

Individually decorated, laptop workspace, blackout curtains

City View, 2 Queen Beds

  • 29 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Courtyard View, 2 Queen Beds

Individually decorated, laptop workspace, blackout curtains

Courtyard View, 2 Queen Beds

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed, City View

Individually decorated, laptop workspace, blackout curtains

Traditional Room, 1 King Bed, City View

  • 29 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Courtyard View, 2 Queen Beds

Individually decorated, laptop workspace, blackout curtains

Courtyard View, 2 Queen Beds

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed, City View, Ground Floor

Individually decorated, laptop workspace, blackout curtains

Traditional Room, 1 King Bed, City View, Ground Floor

  • 29 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Courtyard View, 1 King Bed

Individually decorated, laptop workspace, blackout curtains

Courtyard View, 1 King Bed

  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Courtyard View, 1 King Bed

Individually decorated, laptop workspace, blackout curtains

Courtyard View, 1 King Bed

  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for City View, 2 Queen Beds

Individually decorated, laptop workspace, blackout curtains

City View, 2 Queen Beds

  • 29 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Courtyard View, 1 Queen Bed

Individually decorated, laptop workspace, blackout curtains

Courtyard View, 1 Queen Bed

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

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Room

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Breakfast included
Parking included
Free WiFi
4.3 out of 5, Excellent, (1102)
The price is CHF 93
for 1 room
includes taxes & fees
2 Jan - 3 Jan
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel

About this property

Inn of Waterloo and Conference Centre

Hotel with free breakfast, near University of Waterloo
This smoke-free hotel features an indoor pool, a fitness centre and a bar/lounge. Free on-the-go breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a 24-hour business centre and Access to hot tub are on-site.
Inn of Waterloo and Conference Centre offers 79 air-conditioned accommodations with coffee/tea makers and a hairdryer. Each accommodation is individually decorated. Guests can make use of the in-room fridges and microwaves.

This Waterloo hotel provides complimentary wireless Internet access. 32-inch flat-screen televisions come with cable channels. Additionally, rooms include an iron/ironing board and free toiletries.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

Children aged under 16 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision. Guests aged under 18 years old are not allowed in the fitness facility.

Inn of Waterloo and Conference Centre's great location gets high marks from our customers. During your stay, you'll be within walking distance of University of Waterloo. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy drinks at the bar/lounge
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a gym
  • Guests have great things to say about the pool and the location
  • 10 minutes on foot from Conestoga Mall and a 3-minute drive from University of Waterloo
  • Dogs welcome for a fee (restrictions apply)
Inn of Waterloo and Conference Centre offers its guests an indoor pool, Access to hot tub, and a fitness centre. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. A vending machine, ski storage, and a garden are also featured at Inn of Waterloo and Conference Centre. Self parking is free.

This 3.5-star Waterloo hotel is smoke free.

Guests are served a free on-the-go breakfast daily from 6:00 AM to 10 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 10 AM
  • A bar/lounge
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • Ski storage
  • Spa tub

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Proposal/romance packages
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Recycling
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 19

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: CAD 20 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Front desk staff will greet guests on arrival.

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Inn Waterloo
Of Waterloo Conference Centre
Inn of Waterloo and Conference Centre Hotel
Inn of Waterloo and Conference Centre Waterloo
Inn of Waterloo and Conference Centre Hotel Waterloo

Inn of Waterloo and Conference Centre Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 329 out of 1001 reviews" "
Rating 8 - Good. 341 out of 1001 reviews" "
Rating 6 - Okay. 166 out of 1001 reviews" "
Rating 4 - Poor. 107 out of 1001 reviews" "
Rating 2 - Terrible. 58 out of 1001 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Renem

Stayed 1 night in Oct 2023

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice clean and comfortable hotel
Very nice spot to stay and would recommend.
Stayed 2 nights in Nov 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Rylie

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Nancy

Liked: Staff & service, property conditions & facilities
Great location with easy access to nearby restaurants and activities.
Stayed 1 night in Dec 2023

2/10 Terrible

Hubert

Stayed 5 nights in Nov 2023

4/10 Poor

Scott

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Would not recommend. Dishonest staff
I’ve left many good reviews here. Unfortunately I will not anymore. The last “week stay” I had, I forgot something important in my room. When I realized, I contacted them immediately. The room hadn’t been cleaned yet. They assured me that it would be at the desk for pick up the following day. Unfortunately it was never handed in by the cleaners/staff. A week later, I quit trying. Frustrating to think that I spent over $2300 to stay here for 3 weeks, and they would still keep my $80 item. I would not recommend
Stayed 3 nights in Nov 2023

6/10 Okay

Kirk

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Location was great. Did not like: 1. The Deadbolt was not working properly in our Room #138 2. Large deep gauge/scratch on the wall by our Bistro Table 3. Loud Customwrs in our Room next Door til after 2am. Brought it to the Attention at Checkout to the girl At Front Desk and Housekeeping Manager and the Manager offered no compensation and said the Hotel is Closing.. No excuse..
Stayed 1 night in Dec 2023

2/10 Terrible

Lisa

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was very old and VERY dirty!!!! We were moved to 3 different rooms including a room upgrade before deciding there was no way we were sleeping there! Each room was equally FILTHY! Outside there was random pillows, inside smoke butts on the ground and the hot tub was currently out of order. Would not recommend this place to anyone.
Stayed 1 night in Nov 2023

4/10 Poor

Karen

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Front entrance was dirty and not cleaned. Bathroom is old and the smallest bathroom I’v seen. Breakfast is kinda of a joke. Muffins in plastic and nutri bars was just about it.
Stayed 1 night in Nov 2023

6/10 Okay

Margaret

Travelled with family
Liked: Staff & service
The property is tired. The biggest problem with the property is there was no proper lighting anywhere. That goes for the room the reception, the breakfast room, etc. I informed them of my feelings before I left. The staff, however, or above and beyond their level of efficiency. I forgot a couple of things at the hotel and phone. On my way home. They listen to what I had forgotten they found it and they sent it out per Purolator immediately that day. I received it three days. I was very very appreciate it.

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities
Nice staff. Hotel is older- bathrooms need a revamp.
Stayed 1 night in Nov 2023

10/10 Excellent

Gabriel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far so good. The room is cozy and clean. Comfortable bed. Good shower. The pool was nice and warm. I think it was good for the short stay we choose.
Stayed 1 night in Nov 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service
A fair stay.
Stayed 1 night in Nov 2023

8/10 Good

Laura

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff wasn’t too helpful but it was convenient, clean and their breakfast even if they have them as to go options was ok (coffee/ yogurt/pastries/granola bars)
Stayed 1 night in Nov 2023

4/10 Poor

Harold

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Hot tub not working,extra towels not available Breakfast selection very poor
Stayed 1 night in Nov 2023

10/10 Excellent

URSI

Liked: Cleanliness, staff & service, property conditions & facilities
l check in was smooth, rooms were comfortable, breakfast was so-so.
Stayed 1 night in Nov 2023

8/10 Good

Paige

Stayed 1 night in Nov 2023

8/10 Good

Chynna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay, but could be updated
It's okay place to stay, but I think the pictures online hype it up a little too much. The lobby and pool areas are very stylish (although the hot tub was out of order when we stayed), but the rooms themselves are extremely dated. I think the TV in the room was as old as me! One of the things I really enjoyed about my stay here is that you could leave a list outside your door of things you needed for your room (coffee stuff, towels, etc.) instead of housekeeping coming in every day. Definitely could use a facelift, but for the price it was fine for a few nights.
Stayed 3 nights in Oct 2023

2/10 Terrible

Chen

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Amenities, property conditions & facilities
Worst I’ve ever seen. Dirty, lack of stuff, noisy to the AC.
Stayed 1 night in Nov 2023

10/10 Excellent

Darlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a perfect location for our stay in Waterloo. Easy access to main highways, shopping mall close and several dining options in short drive. Staff very friendly and room was comfortable. Had it been warmer weather, I would have really enjoyed sitting outside on patio set up with table and chairs that was outside our room.
Stayed 1 night in Nov 2023

6/10 Okay

Michael

Travelled with partner
Beds were uncomfortable, mattress was too soft. Other guests that Friday night were loud with young teenagers running up and down the hall. That means poor security.
Stayed 1 night in Nov 2023

6/10 Okay

Kaeta

Travelled with group
Liked: Staff & service
The initial room we were provided was not clean nor was it really updated; room appeared in disarray. They provided another room which was MUCH better. Was clean, updated shower and bathroom. I do hope they address the rooms that need it. Overall staff were great to deal with.
Stayed 1 night in Nov 2023

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. The rooms were basic but clean. The hotel was quiet the evening we were there. The breakfast was basic but I liked that it was “grab and go” style. Would stay again!
Stayed 1 night in Nov 2023

8/10 Good

Wayne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023