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Holiday Inn Express and Suites Kitchener Southeast, an IHG Hotel

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Holiday Inn Express and Suites Kitchener Southeast, an IHG Hotel

Property grounds
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
Lobby
Premium bedding, in-room safe, desk, laptop workspace

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Laundry
  • Air conditioning
  • Parking included
  • Breakfast included
  • 24/7 front desk

Explore the area

Map
4355 King Street E, Kitchener, ON, N2P 2E9
  • Airborne Trampoline
    ‪3 min drive‬
  • Chicopee Tube Park
    ‪4 min drive‬
  • Chicopee Ski and Summer Resort
    ‪5 min drive‬
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Communications)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible Bathtub (Communications)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Communications)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible Bathtub (Communications)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

Standard Room

  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 2 Queen Beds, Mobility Accessible (Mobility, Roll-In Shower)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Mobility Accessible (Mobility, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

Premium Room

  • Sleeps 2
  • 1 Single Bed

View all photos for Suite, 1 King Bed with Sofa bed (Living Area)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed (Living Area)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Shower, hair dryer, towels

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Walk-In Shower)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds (Walk-In Shower)

  • Sleeps 4
  • 2 Queen Beds

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About this property

Holiday Inn Express and Suites Kitchener Southeast, an IHG Hotel

Hotel with free breakfast, near Doon Valley Golf Course
This smoke-free hotel features a 24-hour fitness centre, coffee/tea in a common area and a meeting room. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, concierge services, laundry facilities and a 24-hour front desk are on-site. Housekeeping is available on request.
Holiday Inn Express and Suites Kitchener Southeast, an IHG Hotel offers 84 accommodations with a safe and coffee/tea makers. Beds feature premium bedding. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include a shower and hairdryers.

This Kitchener hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre.

Children aged under 18 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they enjoy the free breakfast at Holiday Inn Express and Suites Kitchener Southeast, an IHG Hotel. During your stay, you'll be within walking distance of Airborne Trampoline. Features include free WiFi in public areas and free self-parking, plus a 24-hour gym.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Services include a concierge, tour or ticket assistance and limo or town car service
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Just a 5-minute drive from Chicopee Ski and Summer Resort and 7 minutes from Waterloo Region Museum
A computer station is on site, and both WiFi and wired Internet are free in public spaces. Meeting rooms and limo/town car service are available. Free breakfast is served daily. A 24-hour fitness centre, barbecue grills, and a vending machine are also featured at the business-friendly Holiday Inn Express and Suites Kitchener Southeast, an IHG Hotel. Limited free parking is available on a first-come, first-served basis. A complete renovation of Holiday Inn Express and Suites Kitchener Southeast, an IHG Hotel was completed in September 2024.

This Kitchener hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Languages

Dutch, English, French, German, Khmer, Slovak, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Limo/town car service
  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Firepit
  • Outdoor furniture
  • Picnic area

Accessibility

  • No lift
  • Tile flooring in public areas

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Holiday Inn Express and Suites Kitchener Southeast, an IHG Hotel.

Property is also known as

Hampton Inn Hilton Hotel Kitchener
Hampton Inn Hilton Kitchener
Hampton Inn Kitchener
Hilton Kitchener
Kitchener Hampton Inn
Hampton Inn & Suites By Hilton Kitchener Hotel Kitchener
Hampton Inn & Suites By Hilton Kitchener Ontario
Hampton Inn And Suites By Hilton Kitchener
Hampton Inn Hotel Kitchener
Kitchener Inn Suites

Holiday Inn Express and Suites Kitchener Southeast, an IHG Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 686 out of 1529 reviews" "
Rating 8 - Good. 438 out of 1529 reviews" "
Rating 6 - Okay. 226 out of 1529 reviews" "
Rating 4 - Poor. 102 out of 1529 reviews" "
Rating 2 - Terrible. 77 out of 1529 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Leah

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Ask about hockey tournament stays and if they have one while you are there ask for a different floor. We had 20 adults and children playing literally outside our door for over 2 hours. Yelling and screaming and a hockey net set up right in the hallway. Couldn’t even hear the TV to drown out the noise it was so bad. Called downstairs and all we got was a “they aren’t allowed to do that”. No one came up to ask them to go to their rooms or be quiet. Kids sent to bed around 8:30 and parent hung out right outside our door into to the rooms across from us until after 9:30pm. Checking out when asked about our stay and I told him what happened all we got was a “I will tell my manager”. No sorry or anything. Room and property was lovely but noise and lack of hotel help moving us or getting them to stop wasn’t worth the price we paid. And it wasn’t cheap and probably more than the discount rate the hockey teams got.
Stayed 1 night in Oct 2024

10/10 Excellent

Owen

Stayed 1 night in Sep 2024

4/10 Poor

John

Liked: Cleanliness
So I booked a king size room and when I go to check in. It wasn’t available! They double booked and still waiting to see if I get refunded
Stayed 2 nights in Oct 2024

10/10 Excellent

Emad

Stayed 1 night in Oct 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Noisy stay
The rooms were cleaned very well daily and used towels were replaced. A few guest services staff members were very difficult to understand. The door to our bathroom needed fixed; it squealed like a wounded animal every time it was opened and closed. Also, the second night of our stay was very noisy; other people on the floor were slamming doors and running up and down the hall. This continued past 4:00 a.m. and guest services did nothing about it. They said the hotel was full and there were several large groups staying there and it would be quieter the next night. That is unacceptable that noise like that is allowed to disrupt other guests who are also paying plenty to stay there.
Stayed 3 nights in Oct 2024

10/10 Excellent

Tanya

Stayed 2 nights in Oct 2024

4/10 Poor

Clive

Travelled with group
Liked: Cleanliness, property conditions & facilities
The hotel gave up 3 of my 5 rooms. 1 room was fine (1 King Suite). 4 rooms were supposed to be 2 queen beds in each. These 4 rooms were given away when I booked through Expedia months ago. They said they can only give me 4 rooms with 1 King bed and a pull-out couch in each. My guests were 3 & 4 per room. I don't want my guests sleeping on pull-out couches. As I couldn't wait for theylm to fix this error, I accepted 2 rooms with the king & pull-out. I waited on them to obtain the 2 queen bed room a few hours later. Because of this error, I won't be booking blocks of rooms on Expedia, ever.
Stayed 1 night in Oct 2024

10/10 Excellent

Gabrielle

Stayed 2 nights in Sep 2024

8/10 Good

Lindsey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Sound proofing wasnt great, and the feather pillows i realized i was allergic.
Stayed 1 night in Oct 2024

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The checking was quick and easy,. The rooms and the bathrooms were clean and comfortable
Stayed 1 night in Oct 2024

10/10 Excellent

Jatinder Singh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Staff Newly Renovated
Stayed 1 night in Aug 2024

6/10 Okay

Marilyn

Liked: Cleanliness, property conditions & facilities, room comfort
No shuttle to Airport
When I phoned the central number they told me they had a shuttle to the airport. When I arrived I called and they said they had no shuttle. We had to take a cab. Would not have booked had I known this. The provided breakfast was very scant, not impressed. Otherwise the hotel was completely redone & very nice.
Stayed 1 night in Oct 2024

8/10 Good

Paula

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a renovated room so everything was nice and new, good stay for one night
Stayed 1 night in Sep 2024

2/10 Terrible

TUSHAR

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I lived there about 2 weeks but they did cleaned my room not a single time and in addition, they did not even asked for it. So unprofessional
Stayed 5 nights in Sep 2024

8/10 Good

Ava

Stayed 1 night in Sep 2024

10/10 Excellent

Angi

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super friendly. Hotel was clean and quiet despite current renovations happening. Room was bright and clean. Breakfast was basic fare but greatly appreciated.
Stayed 1 night in Sep 2024

10/10 Excellent

Flora Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Connor

Stayed 2 nights in Sep 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for families
The front desk manager went out of his way to find two connecting rooms for our families. The rooms were spotless and very well lit. The heating/cooling system was easy to adjust and very effective. A perfect stay experience!
Stayed 2 nights in Sep 2024

6/10 Okay

Jamie

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Barbara, Altona

Stayed 1 night in Sep 2024

6/10 Okay

Francis

Travelled with family
Liked: Cleanliness, staff & service
Newly renovated room was nice but missing some amenities: no towel racks, no glasses for cold drinks, no room directory (where's the ice machine?), sink would not hold water, no posted diagram of fire exits, not the most comfortable chairs. Window coverings were excellent, heat/cool was very functional and quiet. Very nice breakfast area, good selection, good food but hot food could have been warmer.
Stayed 3 nights in Sep 2024

8/10 Good

Patrick

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice stay
Stayed 4 nights in Sep 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Cheri-Lee

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024