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Mainstay Suites Knoxville Airport

2.5 star property

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Photo gallery for Mainstay Suites Knoxville Airport

Lobby
Suite, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi
Exterior
Seasonal outdoor pool, open 10 AM to 10 PM, pool loungers
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Gym
  • Laundry
  • Air conditioning
  • Kitchen

Explore the area

Map
361 Fountain View Cir, Alcoa, TN, 37701
  • Maryville College
    ‪5 min drive‬
  • Palace Theater
    ‪5 min drive‬
  • Capitol Theatre
    ‪5 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪5 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, Non Smoking

Suite, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi

Suite, Non Smoking

  • Sleeps 6
  • 2 Double Beds OR 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed, Non Smoking

Suite, 1 Queen Bed, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 Queen Bed, Non Smoking

  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 2 Double Beds, Accessible, Non Smoking

Suite, 2 Double Beds, Accessible, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

Suite, Multiple Beds, Accessible, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi

Suite, Multiple Beds, Accessible, Non Smoking

  • Sleeps 3
  • 23 King Beds and 1 Double Sofa Bed

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About this property

Mainstay Suites Knoxville Airport

Hotel in Alcoa with free breakfast and 24-hour fitness centre
A 24-hour fitness centre, a 24-hour business centre and coffee/tea in a common area are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a seasonal outdoor pool, a business centre and conference space are on-site. Weekly housekeeping is available.
Mainstay Suites Knoxville Airport offers 81 accommodations with coffee/tea makers and a hairdryer. This accommodation offers separate sitting areas. Flat-screen televisions come with premium cable channels. Kitchens offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include a 24-hour fitness centre and a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Mainstay Suites Knoxville Airport. During your stay, you'll be close to Bicentennial Greenbelt Dog Park. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include a 24-hour business centre, a meeting room and conference space
  • On-site recreation includes a 24-hour gym
  • Just a 5-minute drive from Maryville College and a few minutes from Palace Theater
Mainstay Suites Knoxville Airport offers its guests a 24-hour fitness centre and a seasonal outdoor pool. Public spaces have free WiFi and wired Internet. A 24-hour business centre and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 6458 square feet (600 square metres) and includes conference space. The business-friendly Mainstay Suites Knoxville Airport also features gift shops/newsstands, coffee/tea in common area, and laundry facilities. Self parking is free. The property offers extended parking privileges.

This Alcoa hotel is smoke free.

Guests are served a free continental breakfast daily from 6:00 AM to 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Extended parking on site

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)

Business services

  • 24-hour business centre
  • 6,458 square feet of conference space
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 4:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 250 will be collected before check-in.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Guests arriving after 4:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in May and close in October.
  • Pool access available from 10 AM to 10 PM
  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Mainstay Suites Alcoa
Mainstay Suites Hotel Alcoa
Mainstay Suites Knoxville Airport Hotel
Mainstay Suites Hotel
Mainstay Suites
Mainstay Suites Knoxville
Mainstay Suites Knoxville Airport Hotel
Mainstay Suites Knoxville Airport Alcoa
Mainstay Suites Knoxville Airport Hotel Alcoa

Mainstay Suites Knoxville Airport Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 194 out of 559 reviews
Rating 8 - Good. 171 out of 559 reviews
Rating 6 - Okay. 95 out of 559 reviews
Rating 4 - Poor. 54 out of 559 reviews
Rating 2 - Terrible. 45 out of 559 reviews

7.6/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Timothy

Liked: Cleanliness
Stayed 2 nights in Nov 2024

10/10 Excellent

??

Stayed 1 night in Oct 2024

6/10 Okay

Bashir Ahmed

Stayed 1 night in Jul 2024

4/10 Poor

Melinda

Business traveller
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Do better!
I have stayed here previously & I had a great time. This time however I was very upset. First there was hair in the sink & bathroom floor. The corners in the bathroom were caked with yuck! The bed was not clean, there was crumbs under the blanket & the cover was stained with a yellow substance. Then when I opened the cupboard to get a cup there was a bug…I’m sure you can guess what type. The children next door were jumping on the bed & running something along the wall till late. Even after asking for a new room. I come to the area to work with the homeless & veterans. I donate my time & don’t have money to spare. I would have changed hotels if I could’ve. Very disappointed as I had a great stay previously.
Stayed 1 night in Nov 2024

8/10 Good

Greg

Liked: Staff & service, room comfort
Stayed 2 nights in Nov 2024

4/10 Poor

Dwayne

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Dirty and Disgusting
There were bugs in the cabinet with the glasses and the glasses and drinkware were very dirty. I checked out 2 hours after I checked in because of these reasons.
Stayed 1 night in Nov 2024

2/10 Terrible

jeremiah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I picked this hotel specifically for the handicap access room. I showed up and we were put in a normal room that was very difficult for my wheelchair bound mother in law. There were no accommodations or discounts offered, and no other accessible rooms available. The prices were jacked up because there was some football game earlier in the day so I thought I was getting a nicer hotel. Stains on couch, chairs, and floor. Moldy, dripping shower all night long. The whole hotel smells funny. I realize now this is a bargain motel, but if you promise a room with handicap access you need to provide it.
Stayed 1 night in Nov 2024

2/10 Terrible

Lindsay

Stayed 1 night in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room decent price
Everything was satisfactory. Arrived 30 minutes before check. Unfortunately was not able to get a room early. The staff were friendly. The room was clean. The mattress is a lot softer than I prefer so that caused a few problems but those are me problems not the hotel problems.
Stayed 1 night in Nov 2024

2/10 Terrible

Jamie

Travelled with family
Disliked: Amenities, property conditions & facilities
The property is near restaurants and the parking lot is well lit. Our room was extremely dirty. The mattresses were badly stained. No linens were provided for the pull out sofa. There were dead bugs stuck in the curtains. The air vents were filthy and the door handle to the bedroom was broken. Had it not been so late in the night when we arrived, we would not have stayed there. It was filthy!
Stayed 1 night in Nov 2024

10/10 Excellent

Bobby

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is our 3tf time staying for a VOLS game and the staff is wonderful and the location is perfect.
Stayed 2 nights in Nov 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities
My wife and I love the self efficiency apartment idea. We don't like eating out to much because of the food quality in alot of the chain restaurants. Nice to know I can cook my own and save alot of money too.
Stayed 2 nights in Oct 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful
Stayed 1 night in Oct 2024

10/10 Excellent

Bobby

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time to stay here and once again surpassed our expectations. Rooms are clean and staff is very polite and professional. This time I had left the lights on over night and the battery was dead and the manager helped jump the car off and stayed and talked for awhile. You just don't get this type of service everyday. I highly recommend this place. We WILL be back.
Stayed 2 nights in Oct 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay! Very clean and nice.
Stayed 2 nights in Oct 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service
The property was well lit, and the picture on Expedia seemed dated compared to the refreshed condition of the exterior when we arrived.
Stayed 1 night in Oct 2024

2/10 Terrible

Erin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid
There were dirty clothes in the room. The room was extremely decrepit and just oddly set up. The carpet was ancient. The bathroom was newer and clean, and the staff was very nice. The breakfast was unexpectedly good.
Stayed 1 night in Oct 2024

2/10 Terrible

inderpal

Disliked: Cleanliness, staff & service, property conditions & facilities
Spend your money somewhere else , smelly rooms . Staff unable to change rooms and automatically charge your card by 4pm
Stayed 1 night in Oct 2024

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 2 nights in Oct 2024

8/10 Good

Austin, madison

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
When we checked In it was obvious that our room hadn’t been cleaned. Bed wasn’t made and the trash cans were full. I think it was just an honest mistake. When we notified them they took care of it immediately. The rest of the stay was fine. About a 20 minute drive from Neyland and in a quite area.
Stayed 1 night in Sep 2024

10/10 Excellent

Elisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean great service
Stayed 6 nights in Aug 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Lonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Full kitchen in room
Stayed 1 night in Sep 2024

6/10 Okay

Tara

Travelled with family
Disliked: Property conditions & facilities
It was not completely clean. Found filth and a rubber glove under the pullout mattress.
Stayed 1 night in Sep 2024