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Tru by Hilton Knoxville West Turkey Creek

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Tru by Hilton Knoxville West Turkey Creek

Reception
Room, 1 King Bed, Accessible (Roll-In Shower) | Desk, free WiFi, bed sheets
Exterior
Bathroom shower
Lobby

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pet-friendly
    Pet-friendly
  • Breakfast included
    Breakfast included
  • Gym
    Gym
  • 24/7 front desk
    24/7 front desk
  • Parking included
    Parking included
  • Free WiFi
    Free WiFi

Explore the area

Map
380 LOVELL ROAD, Farragut, TN, 37934
  • Tennova Hospitalist Group
    12 min walk
  • Turkey Creek Shopping Center
    17 min walk
  • Fox Den Country Club
    8 min drive
  • Knoxville, TN (TYS-McGhee Tyson)
    18 min drive

Room options

View all photos for Room, 1 King Bed

Desk, free WiFi, bed sheets

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower) | Desk, free WiFi, bed sheets

Room, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, free WiFi, bed sheets

Room, 1 King Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Desk, free WiFi, bed sheets

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Desk, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower, Mobility & Hearing)

Desk, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible (Roll-In Shower, Mobility & Hearing)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 4
  • 2 Queen Beds

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About this property

Tru by Hilton Knoxville West Turkey Creek

Hotel with free breakfast, near Turkey Creek Shopping Center
A fitness centre, a business centre and a 24-hour front desk are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a front desk safe and free breakfast.
Tru by Hilton Knoxville West Turkey Creek offers 80 accommodations. Flat-screen televisions come with cable channels.

Bathrooms include baths or showers. Guests can surf the web using complimentary wireless Internet access.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Tru by Hilton Knoxville West Turkey Creek. During your stay, you'll be within walking distance of Turkey Creek Shopping Center. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free breakfast offered
  • Free WiFi
  • Free self-parking
  • Amenities include a front desk safe, a business centre and a lift
  • On-site recreation includes a gym
  • Just a 2-minute drive from Turkey Creek Shopping Center and 14 minutes from University of Tennessee
  • Cats and dogs welcome for a fee
Public spaces have free WiFi. You'll find a business centre on site. Free breakfast is available. The business-friendly Tru by Hilton Knoxville West Turkey Creek also features a fitness centre, a front desk safe, and a lift. Free self parking is available.

Smoking is allowed in designated areas at this Farragut hotel.

Guests are served a free breakfast.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free breakfast available

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Built in 2020
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Desk
  • Heating

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

TRU Knoxville West Turkey Creek
Tru by Hilton Knoxville West Turkey Creek Hotel
Tru by Hilton Knoxville West Turkey Creek Farragut
Tru by Hilton Knoxville West Turkey Creek Hotel Farragut

Tru by Hilton Knoxville West Turkey Creek Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 279 out of 502 reviews" "
Rating 8 - Good. 100 out of 502 reviews" "
Rating 6 - Okay. 64 out of 502 reviews" "
Rating 4 - Poor. 34 out of 502 reviews" "
Rating 2 - Terrible. 25 out of 502 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Myra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was ok except the pillows were flat.
Stayed 3 nights in Aug 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Wish the location had some outdoor space opposite side from the highway to enjoy the night air. Parking was a little limited, but not horrible since two hotels shared the same parking area.
Stayed 3 nights in Aug 2024

10/10 Excellent

Pamela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Marian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very small. There were limited options for setting things on surfaces, so I had to put things on the floor. There was no dresser, so I had to leave everything in my suitcase. There was no closet, just a pipe with hangers on it. The blanket on the bed was exactly the same size as the top of the mattress. This made me repeatedly try to kick the blanket over the side. When I realized that wouldn't work, I pulled the blanket over. I bumped into the bedframe, which has a sharp edge and it cut my shin. I will not be staying at Tru by Hilton again
Stayed 7 nights in Jul 2024

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Michael

Stayed 1 night in Aug 2024

10/10 Excellent

Lasheathe

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location
Stayed 3 nights in Jul 2024

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 2 nights in Jul 2024

4/10 Poor

Venu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be careful and check for double charges
Had booked the property via hotels.com. The property is conveniently located, good breakfast and clean. The major issue in my case was that I was double charged - once by hotels.com and the property also charged for my stay. Be careful and check your credit card statements to ensure charges are correct for the stay
Stayed 2 nights in Jul 2024

4/10 Poor

Kris

Disliked: Cleanliness, staff & service, property conditions & facilities
The desk staff are excellent employees. Their obvious care and concern that I be compensated for the filthy shower is much appreciated. They both left notes for the manager, who never bothered to reach out to me.
Stayed 3 nights in Jul 2024

6/10 Okay

Natasha

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible Service
Around 8 pm when we got to Knoxville but before we checked into the hotel, I get a call from the hotel staff saying that our third party booking (hotels.com) shouldn’t have told us this hotel had availability because they don’t and they don’t have a room for me. This is a day after I booked and got a confirmation. Also, I could have checked in at 3pm that day so why were they just now calling me at 8pm. Anyway, apparently there’s no manager available for me to talk to. I tell the staff member that I want to talk to management and she tells me she will “try” to get ahold of the manager and the manager will call me back. The manager does not call me back. However, the staff member calls me back and tells me the manager has worked some things out and I now have a room. Once we got into our room it was very clean and we were pleased. Interstate traffic was extremely loud and a little annoying during the night. It actually woke me up several times. We will not be staying here again due to such terrible service. Also, this was not a hotels.com issue as I’ve used them for many years and this has NEVER happened.
Stayed 1 night in Jul 2024

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Deborah

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff are untrained and not able to help with any issue. I was double billed for my stay and Hilton itself can't fix the issue. The actual hotel doesn't know how to fix the issue and is unwilling to even try. There is no manager at the hotel to speak to.
Stayed 2 nights in Jul 2024

8/10 Good

Karen

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Kamaria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean property/rooms and great customer service, complimentary breakfast could be improved. There is construction near the hotel, so the sign to turn into the property is not very visible and property is on a busy street so it is a little difficult to turn in and out of the hotel. There is no restaurant onsite, but you can go across the street to the Aloft hotel for food and drinks.
Stayed 1 night in Jul 2024

10/10 Excellent

BillyandKaren

Stayed 1 night in Jul 2024

10/10 Excellent

Phil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Joyce

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The first room we were assigned was missing the privacy blackout blind. We were moved to another room that was ok, but the bathroom had obviously had water damage and floor tiles were no longer secure so they wiggled as you walked. Wallpaper was also peeling in the bathroom. The deadbolt on the door to the room was difficult to lock and unlock. It seemed to be slightly out of alignment. On the positive side, both rooms were quite spacious and handicapped accessible (although we didn't ask for that). Room was clean as well.
Stayed 1 night in Jul 2024

8/10 Good

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good-ish
The service was great. The breakfast was not great. Overall 4/5 stars. Also, the water filter was out.
Stayed 1 night in May 2024

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only main complaint was the one-ply toilet paper that breaks too damn easily.
Stayed 3 nights in May 2024