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"Have stayed several times. Booked a twin room and they tried to give me a room with a double bed and a mattress on the floor. They have moved the bar ... " More
27 Jan 2020 by Olivier
Dear “Verified traveler, Siem reap” Greetings from Chivapuri Beach Resort! Thank you very much for returning at our stylish hideaway and for sharing your experience with other travellers. I am truly delighted to read you had a tremendous relaxing time in enjoying one of the best beaches of Koh Chang and by using our wonderful infinity pool. All our facilities and services tend to meet the best standards, including the amenities and cleanliness that you have greatly appreciated during your stay with us. I sincerely apologize for the minor issues and breaches in our procedures you have faced, particularly the handling of your room as for to find a solution for a twin bed during this very busy period of the year. I regret our staff did not specifically shown you where to find and use the dedicated "Service Bell" to effortlessly order Food & Beverage from the pool area. Nevertheless, we will certainly use your comments to improve the signs on the grounds of the property for the best Guest’s experience. For your kind information, sand flies’ bites are easily identifiable, and I do not agree with your statement especially because most of flying insects in the area are only harmless midges or mosquitoes with an equal level of risk that in any other destination of South East Asia. However, prevention and safety-conscious steps are part of our daily management so we will keep cleaning and ensure best practice as usual. Finally, despite our prices stayed stable over the past years, I feel sorrowful you faced a mechanical increase due to the higher currency exchange rate from your originated country. Thank you again, the Team and I hope your returning visit for another serene and peaceful stay at Chivapuri Beach Resort. With my warmest regards, Olivier Quesneau, General Manager
Chivapuri Beach Resort offers its guests a kids' pool, an outdoor pool, and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. Public spaces have free WiFi. There's an onsite business centre. Spa services, a terrace, and barbecue grills are also featured at the family-friendly Chivapuri Beach Resort. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Ko Chang hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Chivapuri Beach Resort offers 22 air-conditioned accommodations with minibars and a safe. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.
For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:00 AM.
Restaurant 1 – This restaurant specialises in Thai cuisine and serves breakfast, lunch and dinner.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. Services include Thai massages and massages.
Special check-in instructions:
The front desk is open daily from 7:00 AM - 8:00 PM. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours. For more details, please contact the property using the information on the booking confirmation.
The front desk at this property is open daily from 7:00 AM - 8:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees apply to children 6-12 years old for breakfast when sharing existing bedding.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and cash. For guests' safety, the property includes a first aid kit in all accommodation.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
