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Kobe Bay Sheraton Hotel & Towers

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Kobe Bay Sheraton Hotel & Towers

Deep-soaking bathtub
Deep-soaking bathtub
Club Japanese Suite - Non Smoking | Deep-soaking bathtub
Property amenity
Club Japanese Suite - Non Smoking | Minibar, in-room safe, desk, blackout curtains

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • Bar
  • Spa
  • Parking included
  • Gym
  • Breakfast available

Explore the area

Map
2-13 Kouyoucho-naka, Higashinada-ku, Kobe, Hyogo-ken, 658-0032
  • Kobe University
    9 min drive
  • Meriken Park
    11 min drive
  • Rokkosan Ski Area
    21 min drive
  • Kobe (UKB)
    29 min drive

Room options

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed | Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 1 Double Bed

  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Club Suite, 1 Single Bed, Tower

Club Suite, 1 Single Bed, Tower | Minibar, in-room safe, desk, blackout curtains

Club Suite, 1 Single Bed, Tower

  • Mountain view
  • Sleeps 2
  • 1 Single Bed

View all photos for Premier Twin Room, 1 Single Bed, Ocean View

Premier Twin Room, 1 Single Bed, Ocean View | Minibar, in-room safe, desk, blackout curtains

Premier Twin Room, 1 Single Bed, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 Single Bed

View all photos for Room, 1 Single Bed, Corner

Room, 1 Single Bed, Corner | Minibar, in-room safe, desk, blackout curtains

Room, 1 Single Bed, Corner

  • Mountain view
  • Sleeps 2
  • 1 Single Bed

View all photos for Deluxe Room, 1 Single Bed, Mountain View

Deluxe Room, 1 Single Bed, Mountain View | Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 1 Single Bed, Mountain View

  • Mountain view
  • Sleeps 2
  • 1 Single Bed

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed | Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 1 Double Bed

  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Club Room, 1 Double Bed

Club Room, 1 Double Bed | Minibar, in-room safe, desk, blackout curtains

Club Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Premier Room, 1 King Bed, Ocean View

Premier Room, 1 King Bed, Ocean View | Minibar, in-room safe, desk, blackout curtains

Premier Room, 1 King Bed, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Double Bed, Ocean View

Room, 1 Double Bed, Ocean View | Minibar, in-room safe, desk, blackout curtains

Room, 1 Double Bed, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Single Bed

Deluxe Room, 1 Single Bed | Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 1 Single Bed

  • Mountain view
  • Sleeps 3
  • 1 Single Bed

View all photos for Room

Minibar, in-room safe, desk, blackout curtains

Room

  • Ocean view
  • Sleeps 1
  • 1 King Bed OR 1 Single Bed

View all photos for Twin Room, 1 Single Bed

Twin Room, 1 Single Bed | Minibar, in-room safe, desk, blackout curtains

Twin Room, 1 Single Bed

  • Ocean view
  • Sleeps 2
  • 1 Single Bed

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Exterior

Hotel Okura Kobe

Pool
Free WiFi
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4.6 out of 5, Wonderful, (1070)
The price is CHF 118
for 1 night
includes taxes & fees
11 Dec - 12 Dec
Hotel Okura Kobe

About this property

Kobe Bay Sheraton Hotel & Towers

Kobe hotel in Higashinada with 4 restaurants and bars/lounges
4 restaurants, an indoor pool and a nightclub are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 3 bars/lounges, a 24-hour fitness centre and outdoor tennis courts. Housekeeping is available on request.
Kobe Bay Sheraton Hotel & Towers offers 270 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Televisions come with pay-per-view films. Bathrooms include baths or showers, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Hot springs and 2 outdoor tennis courts are featured at the hotel. In addition to an indoor pool, other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include Thai massages, facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

Public bath/onsen services include an indoor mineral hot spring (onsen). This service features separate men's and women's areas. The ryokan bathing area is open from 6:00 AM to midnight. There are hot springs on site.

During your stay at Kobe Bay Sheraton Hotel & Towers, you're just a quick walk from Kobe Fashion Museum. Free WiFi in public areas, free self-parking and 4 restaurants are available.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy French cuisine at Kobe Grill, one of the property's 4 restaurants and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes hot springs, 2 outdoor tennis courts and a 24-hour gym
  • 11 minutes by car from Meriken Park and 11 minutes from Hanshin Koshien Stadium
  • Airport shuttle service available for a fee
Kobe Bay Sheraton Hotel & Towers offers its guests hot springs, outdoor tennis courts, and an indoor pool. There are 4 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi and wired Internet.

A meeting room and limo/town car service are available. A nightclub, a 24-hour fitness centre, and a sauna are also featured at the business-friendly Kobe Bay Sheraton Hotel & Towers. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this Kobe hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Kobe Grill – This restaurant specialises in French cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Teppanyaki Kobe Grill – This steakhouse specialises in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Suikyoen – This restaurant specialises in Chinese cuisine and serves lunch and dinner.
Matsukaze – This restaurant specialises in Japanese cuisine and serves lunch and dinner.
Garden Cafe (Buffet) – This restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: JPY 3,630 for adults and JPY 2,178 for children
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Garden Cafe (Buffet)
  • Kobe Grill
  • Matsukaze
  • Suikyoen
  • Teppanyaki Kobe Grill

Family friendly

  • Indoor pool
  • Laundry facilities
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Terrace
  • Vegetable garden

Spa

  • Aromatherapy
  • Facials
  • Hot springs
  • In-room massages
  • Indoor mineral hot springs (onsen)
  • Manicures/pedicures
  • Outdoor mineral hot springs (onsen)
  • Public bath open from 6:00 AM - midnight
  • Separate men/women areas in public bath
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in bathtub
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Raised toilet seat
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 21 floors
  • Ballroom
  • Built in 1992
  • Comprehensive recycling policy
  • Designated smoking areas
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Pay films
  • TV

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The property will be renovating from 3 February 2025 to 3 March 2025 (completion date subject to change). The following areas are affected:
  • Fitness facilities
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 3630 for adults and from JPY 2178 for children
  • Airport shuttle fee: JPY 1800 per person (one way)
  • Airport shuttle fee per child: JPY 900

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services, spa treatments, and private bath/onsen. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Kobe Bay Sheraton Hotel & Towers
Kobe Bay Sheraton Towers
Kobe Bay Sheraton Hotel
Kobe Sheraton
Sheraton Kobe
Kobe Bay Sheraton Hotel Towers
Kobe Sheraton & Towers Kobe
Kobe Bay Sheraton Hotel & Towers Kobe
Kobe Bay Sheraton Hotel & Towers Hotel
Kobe Bay Sheraton Hotel & Towers Hotel Kobe

Kobe Bay Sheraton Hotel & Towers Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 332 out of 631 reviews" "
Rating 8 - Good. 230 out of 631 reviews" "
Rating 6 - Okay. 52 out of 631 reviews" "
Rating 4 - Poor. 7 out of 631 reviews" "
Rating 2 - Terrible. 10 out of 631 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Pam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Eugene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, friendly and English speaking staff. Breakfast buffet included and has a large section of eastern and western food. Sometimes the buffet is crowded. It was really convenient that the airport bus stopped here and the train station is here as well.
Stayed 6 nights in Jun 2024

8/10 Good

Takahiro

Travelled with partner
Liked: Staff & service
Nice hot spring bath
Stayed 1 night in Jul 2024

10/10 Excellent

Noriko

Stayed 1 night in Sep 2023

4/10 Poor

Steven, Chapel Hill

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No taxis in that area. Breakfast absurdly overpriced. Public bus to Sannomiya, though, fine and stops at hotel.
Stayed 1 night in Apr 2023

8/10 Good

Low

Stayed 5 nights in Apr 2023

10/10 Excellent

Schoni

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall Sheraton experience was great. The staff offers great service and the establishment, albeit a little outdated, has everything a high-end hotel needs to have. The perks such as the breakfast and the afternoon lounge coupons were enormously helpful and are the primary reasons I would reconsider going back to Kobe Bay Sheraton in the future.
Stayed 1 night in Aug 2022

8/10 Good

Richard

Stayed 2 nights in Mar 2022

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service
朝食ビュッフェでオムレツを提供する年配のシェフが威圧感があり怖かった。
Stayed 2 nights in Jul 2021

4/10 Poor

Minako

Disliked: Cleanliness, staff & service
Understaffed due to COVID-19?
The onsen was well-maintained and I enjoyed it. However, the room was not prepared and checked in advance. For example, the window was open. Items in the room were not fully inspected after the previous guest checked out, which made me really uncomfortable owing to the current COVID-19 situation. I stayed at a club room, but the lounge was crowded and people were talking loudly without wearing masks. The hotel staff did not say anything. I doubt if I would consider going back to stay at the same hotel again.
Stayed 1 night in Feb 2021

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No room service which waa disappointing for a 4 STAR hotel . Staff very friendly and attentive.
Stayed 2 nights in Feb 2020

10/10 Excellent

Assunta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel. Great service.
Staff were very friendly and helpful. Free Pyjamas and free mobile phone while staying is a great bonus. Nice little restaurant near reception that is handy to wait at until check in time. Lovely staff there too!
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in good location for stay over before my cruise trip. To and from KIX airport is also convinence. Need more time to communicate with hotel staff for a non Japanese speaking cutomer. Yet, they have been very helpful. It will be our best choice if we visit Kobe again.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel. Big room but the facility is getting old.
Stayed 2 nights in Apr 2018

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioner was out without proper notice to customers.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2018

8/10 Good

Cheng-Kiang

Hotel was nice and right next to the Island Centre station, but a bit inconvenient to get to Kobe City as a change of train is required.
Stayed 1 night in Nov 2018

10/10 Excellent

Yoshi, British Columbia, B.C., Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the reasons we stay here is for the convenience of bus ride to the KIX airport. The airport bus comes to the hotel entrance so that we don't have to move around with the heavy luggages.
Stayed 2 nights in Nov 2018

10/10 Excellent

Hiro, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful view and a large size room are exceptional. They have a hot spring in house and the hotel is connected to Rokko Liner station. Very convenient.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great onsen experience. Superb room accessories. Rich breakfast. Helpful staff.
Stayed 2 nights in Oct 2018

6/10 Okay

Kit Kwan Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't expect too much from the hotel rank
The door cannot be opened after exchanging the room key and need to wait a couple of minutes. Finally, the room need to be changed.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We came early because we departed our ship at 9 a.m. Couldn't check in until 3 p.m. That was the only problem we had, everything else was good.
Stayed 1 night in Jun 2018

10/10 Excellent

John, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Hotel
This is a very nice hotel. Attached to the train station downstairs. It was really easy to go to places from here.
Stayed 3 nights in Jun 2018

10/10 Excellent

Ho Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018