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21 Jul 2023 by Neptune Luxury Resort
Dear Fabio, Thank you for staying with us and the positive rating. Kind regards, Neptune Luxury Resort
19 Sep 2024 by Neptune Marketing
Dear Alpay,Thank you for taking the time to rate your stay at Neptune Luxury Resort. We're glad you had a positive experience with us. We hope to have the pleasure of welcoming you back for an even better experience in the future.Warm regards,Neptune Luxury Resort
7 Sep 2024 by Neptune Marketing
Dear Daniel,Thank you for taking the time to share your feedback. We appreciate your positive rating and are pleased you had a good experience with us. We look forward to the opportunity to welcome you back in the future!Best regards,Neptune Luxury Resort
25 Jul 2024 by Neptune Marketing
Dear Brigitte,Thank you for staying with us and for your positive review!We're delighted you had a wonderful experience at Neptune Luxury Resort. If you have any suggestions, we’d love to hear them. We hope to welcome you back soon!Warm regards,Neptune Luxury Resort
1 Nov 2023 by Neptune Luxury Resort
Dear Matthias,Thank you for the positive rating and for staying with us.Kind regards,Neptune Luxury Resort
12 Sep 2023 by Neptune Luxury Resort
Dear Karl,Thank you for staying with us and the positive rating.Kind regards,Neptune Luxury Resort
9 Sep 2023 by Neptune Luxury Resort
Dear Denise,Thank you so much for taking the time to leave us a review and for staying with us. We appreciate your positive rating and your feedback on the issues you experienced in your room. We understand that these issues can be frustrating and we apologise for any inconvenience they caused. We will be following up with our technicians to ensure that these issues are resolved. We appreciate your feedback and we are committed to providing our guests with the best possible experience. We hope to have the pleasure of welcoming you back soon. Kind regards,Neptune Luxury Resort
7 Sep 2023 by Neptune Luxury Resort
Dear Fabio, Thank you for staying with us and the positive rating.Kind regardsNeptune Luxury Resort
28 Aug 2023 by Neptune Luxury Resort
Dear Ja'Far,Thank you for staying with us and the positive review. We are delighted to hear you enjoyed the cleanliness of the hotel, the service and the high level of accommodation it offers. We are happy to know that you found our staff to be accommodating and friendly. We appreciate your kind words, and we hope to see you again soon. Kind regards, Neptune Luxury Resort
9 Aug 2023 by Neptune Luxury Resort
Dear Michelle,Thank you for choosing Neptune Luxury Resort once again for your recent stay. We're delighted that you found our resort's cleanliness to your liking.We greatly appreciate your valuable suggestions. It's important to note that during high season, with over 1200 guests, we endeavor to cater to diverse preferences while maintaining the utmost quality in service. Regarding the room allocation, kindly be informed that it always depends on the room type you have booked. If you were not satisfied with your room's location, we hope you informed our team to allocate you in a different area, if possible, but it is always dependent on the room type and category. Regarding the issue with the smell, we hope you informed our team to deal with it at the time. We always encourage our guests to notify us of such issues while they are staying with us, so that we can resolve them immediately. Your comfort and well-being are among our top priorities.Thank you once again for sharing your valuable insights. We're committed to evolving and hope to have the pleasure of welcoming you again for an even better experience. Kind regards,Neptune Luxury Resort
Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Neptune Luxury Resort, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 2 poolside bars. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This luxury hotel also offers a complimentary water park, a complimentary children's club and a children's pool. You'll have access to the indoor pool and outdoor pool at a partner property. Self parking is free. Smoking is allowed in designated areas at this 5-star Kos hotel.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - surcharge
Free self parking
Neptune Luxury Resort offers 569 air-conditioned accommodations with a safe and coffee/tea makers. Televisions come with satellite channels. Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers. This Kos hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.
Guests are served a free buffet breakfast daily from 7:30 AM to 10 AM.
Umami Asian Restaurant – Overlooking the ocean and pool, this theme restaurant specialises in Asian cuisine and only serves dinner. A children's menu is available.
Taverna – This poolside restaurant specialises in Greek cuisine and serves lunch and dinner. A children's menu is available. Open daily.
Osteria – Overlooking the ocean and garden, this restaurant specialises in Italian cuisine and serves lunch and dinner. A children's menu is available. Open daily.
MEATing Grill House – This steakhouse specialises in American cuisine and is located by the pool. Open selected days.
Main Restaurant – This poolside restaurant specialises in international cuisine and serves breakfast and dinner. Open daily.
Room service (during limited hours) is available.
4 outdoor tennis courts and a complimentary water park with waterslides are featured at the hotel. 4 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include Access to hot tub, a sauna and a fitness centre.
Children aged under 12 years old are not allowed in the swimming pool without adult supervision.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Neptune Spa has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. Guests under 16 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash.
For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
