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Celyn Hotel, City Mall

3.0 star property

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Photo gallery for Celyn Hotel, City Mall

Lobby
In-room safe, desk, iron/ironing board, free WiFi
Exterior
In-room safe, desk, iron/ironing board, free WiFi
Lobby

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Laundry
  • Parking included
  • Housekeeping

Explore the area

Map
Unit No. S-0-30, Block F, Ground Floor, City Mall, Lorong Jalan Lintas, Kota Kinabalu, Sabah, 88300
  • City Mall
    ‪1 min walk‬
  • Imago Shopping Mall
    ‪7 min drive‬
  • Jesselton Point Ferry Terminal
    ‪8 min drive‬
  • Kota Kinabalu (BKI-Kota Kinabalu Intl.)
    ‪10 min drive‬

Room options

View all photos for Family Room

Family Room | In-room safe, desk, iron/ironing board, free WiFi

Family Room

  • 37 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bed

View all photos for Standard Room

Standard Room | In-room safe, desk, iron/ironing board, free WiFi

Standard Room

  • 19 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Deluxe Room

Deluxe Room | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Room

  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Family Room

In-room safe, desk, iron/ironing board, free WiFi

Family Room

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Deluxe Double or Twin Room

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double or Twin Room

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Double or Twin Room

In-room safe, desk, iron/ironing board, free WiFi

Standard Double or Twin Room

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

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About this property

Celyn Hotel, City Mall

Suburban hotel connected to a shopping centre in Kota Kinabalu with free parking
A restaurant, a bar/lounge and dry cleaning are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, a 24-hour front desk and a front desk safe.
Celyn Hotel, City Mall offers 62 air-conditioned accommodations with a safe and complimentary bottles of water. Plasma televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

With your stay at Celyn Hotel, City Mall, you're connected to a shopping centre and just a quick walk from City Mall. Features include free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include a front desk safe, 2 meeting rooms and laundry facilities
  • Steps from City Mall and a 2-minute drive from Bukit Padang
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 2 meeting rooms available. Celyn Hotel, City Mall also features laundry facilities, dry cleaning/laundry services, and room service (during limited hours). Free self parking is available.

Smoking is allowed in designated areas at this 3-star Kota Kinabalu hotel.

Celyn Hotel, City Mall has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Filipino, Indonesian, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 2 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Celyn Hotel, City Mall

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Celyn City Hotel
Celyn City Mall
Celyn City Mall Kota Kinabalu
Celyn Hotel
Celyn Hotel City Mall Kota Kinabalu
City Mall Hotel
Hotel City Mall
Celyn Hotel City Mall Kota Kinabalu, Sabah
Celyn Hotel Kota Kinabalu
Celyn Hotel, City Mall Hotel
Celyn Hotel, City Mall Kota Kinabalu
Celyn Hotel, City Mall Hotel Kota Kinabalu

Celyn Hotel, City Mall Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 10 out of 77 reviews
Rating 8 - Good. 24 out of 77 reviews
Rating 6 - Okay. 34 out of 77 reviews
Rating 4 - Poor. 8 out of 77 reviews
Rating 2 - Terrible. 1 out of 77 reviews

7.0/10

Cleanliness

7.4/10

Staff & service

8.8/10

Amenities

6.6/10

Property conditions & facilities

Reviews

6/10 Okay

Hilary

Business traveller
Disliked: Cleanliness, property conditions & facilities
Good 3 star Hotel but Poorly Maintained
Celyn Hotel is located near a mall which is an ideal location. The hotel furnishing is as good as any 3star hotel however the maintenance of the hotel was disappointing. The room and bathroom was not thoroughly clean and had leftovers from the previous guest. I had to personally scrub the bathroom. Bedsheets also had greyish hue to it including the towels rather than the fresh white colour that normal hotels would have. It is ashamed that such a hotel is poorly maintained and it seems as though the management hasn't taken any noticed of it.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 4 nights in Aug 2019

8/10 Good

christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place and a good value. Staff was super kind. Steps away from a mall and eating places! Good location
Stayed 2 nights in Nov 2019

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was at a good location... no worry’s on grocery’s even if forgetter to bring along... food was good easily available But hotel walkway was bit warm no aircond.. or air... Inner room wall plugs was not user friendly.. like you got to off the water boiler was not at the right place.. phone and laptop charging was not in a right place .. overall good.. always room for improvement.. keep up the good work..
Stayed 4 nights in Sep 2019

4/10 Poor

MOHD AZAD

Disliked: Cleanliness, property conditions & facilities, room comfort
Not meet expectation at all. Smell of cockroaches in the room/toilet. Found cockroaches in the toilet.
Stayed 2 nights in Jul 2019

8/10 Good

Martin, Kudat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facilities
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel was fine , receptionist needs training
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018

10/10 Excellent

DUBSSB, Labuan F.T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
With all the good service. Sure will come back and stay here again
Stayed 4 nights in Oct 2018

6/10 Okay

Bulan, Sabah

Liked: Cleanliness, property conditions & facilities, room comfort
Unfriendly welcome! Takes long minutes to do the checkin. Got smoky smells room, was asking to change the room to none smoking room and waited again.. not enough electric plug in the room.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Convinient
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place to relex
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
An okay stay
Had to change room because the air conditioning was not working properly. After change of room the air conditioning was average as well. Not cold enough. On top of that the mall was doing some sort of renovation at night which was very noisy, but hotel staff was kind enough to inform mall management to cease work on hotel side.
Stayed 2 nights in Jul 2018

6/10 Okay

David, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staffs were polite and friendly. The room was clean even though the facility was a bit old. It was good for short stay with a shopping mall nearby. However, it is not recommended if you stay there without your own car. No public transport available. One thing should be improved: the late check out normally comes with a reasonable charge. The hotel's charge was comparably costly at MYR30 per hour while a night stay cost about MYR150. No flexibility to waive or reduce the charges even though i wanted to check out around 4pm.
Stayed 2 nights in Jul 2018

6/10 Okay

UTHAYASURIAN

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
CONVENIENTLY
neat, tidy & meets your Small budget. Near to small shopping mall
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we booked the room at city mall and soon finally I got wrong because it is far away from the cityb center ,ask the staff to change to cely hotel in town .They are helpful to help me and successfully check in what I want and arrange the local cheap taxi for us . Thanks again.
Stayed 1 night in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice place near with the town.. but songard to get parking lot
Stayed 2 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Good
Just a normal hotel with the great deal
Stayed 1 night in Dec 2017

8/10 Good

Raymond

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Coveniently located
Its convenient..a walk away from the mall CITYMALL..however d sink in the bathroom clogged & all rooms without bathtub.
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Room comfort
Pleasant stay.
Its pleasant enough. Convenient. Some things in need of maintenance .. overall ok.
Stayed 2 nights in Aug 2017

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Convenient stay but need some maintenance.
Had been good before. Need maintenance as wall on window side show signs of rain leakage and peeling and mouldy.. still comfortable and convenient though.
Stayed 2 nights in Aug 2017

6/10 Okay

Verified traveller

Liked: Staff & service

4/10 Poor

Hilary

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty Sheets
I thought they would have changed but it's still the same. Dirty bed sheets! I just don't understand why they can't change their cleaners. The only great thing about the hotel is that there is a mall next to it