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Sutera Sanctuary Lodges at Kinabalu Park

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sutera Sanctuary Lodges at Kinabalu Park

Breakfast, lunch and dinner served
Nepenthes Suite King | Bed sheets
Nepenthes Villa | Floor plan
Grace Lodge | View from room
View from room

Reviews

8.4 out of 10

Very good

Popular amenities

  • Breakfast available
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Restaurant

Explore the area

Map
Kinabalu National Park, Mt. Kinabalu, Ranau, Sabah, 89300
  • Mount Kinabalu National Park
    11 min walk
  • Mount Kinabalu Park Entrance
    14 min walk
  • Mountain Garden
    19 min walk

Room options

View all photos for Nepenthes Suite King

View from room

Nepenthes Suite King

  • 70 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Kinabalu Lodge

Kinabalu Lodge | View from room

Kinabalu Lodge

  • 208.3 sq m
  • Mountain view
  • Sleeps 6
  • 1 Queen Bed, 2 Single Beds and 1 King Bed

View all photos for Nepenthes Villa

Nepenthes Villa | Balcony view

Nepenthes Villa

  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Hill Lodge King

View from room

Hill Lodge King

  • 33 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Summit Lodge

Summit Lodge | View from room

Summit Lodge

  • 95 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Garden Lodge

Garden Lodge | View from room

Garden Lodge

  • 128 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Grace Lodge

Grace Lodge | Bed sheets

Grace Lodge

  • 265 sq m
  • Sleeps 20
  • 6 Single Bunk Beds and 2 Double Beds

View all photos for Peak Lodge

Peak Lodge | Bed sheets

Peak Lodge

  • 94 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Rock Twin Share (Shared Dormitory)

Rock Twin Share (Shared Dormitory) | View from room

Rock Twin Share (Shared Dormitory)

  • 22 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Liwagu Suite

Liwagu Suite | Bed sheets

Liwagu Suite

  • 69.4 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Hill Lodge Twin

View from room

Hill Lodge Twin

  • 33 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Nepenthes Suite Twin

View from room

Nepenthes Suite Twin

  • 7 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Nepenthes Suites Twin

Bed sheets

Nepenthes Suites Twin

  • Sleeps 2
  • 2 Single Beds

View all photos for Hill Lodge King

Bed sheets

Hill Lodge King

  • Sleeps 2
  • 1 King Bed

View all photos for Liwagu Suite

Bed sheets

Liwagu Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Garden Lodge

Bed sheets

Garden Lodge

  • Sleeps 4
  • 2 Single Beds and 1 King Bed

View all photos for Hill Lodge Twin

Bed sheets

Hill Lodge Twin

  • Sleeps 2
  • 2 Single Beds

View all photos for Rock Twin

Bed sheets

Rock Twin

  • Sleeps 2
  • 2 Single Beds

View all photos for Nepenthes Suite King

Bed sheets

Nepenthes Suite King

  • Sleeps 2
  • 1 King Bed

View all photos for Nepenthes Villa

Bed sheets

Nepenthes Villa

  • Sleeps 4
  • 2 Single Beds and 1 King Bed

View all photos for The Peak Lodge

Bed sheets

The Peak Lodge

  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Kinabalu Lodge

Bed sheets

Kinabalu Lodge

  • Sleeps 6
  • 1 Queen Bed and 2 Single Beds

View all photos for Summit Lodge

Bed sheets

Summit Lodge

  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Grace Lodge

Bed sheets

Grace Lodge

  • Sleeps 20
  • 6 Queen Beds and 6 Single Beds

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About this property

Sutera Sanctuary Lodges at Kinabalu Park

Hotel with a 24-hour front desk, near Mount Kinabalu National Park
This smoke-free hotel features a restaurant, a snack bar/deli and a 24-hour front desk. Other amenities include a banquet hall.
Sutera Sanctuary Lodges at Kinabalu Park offers 46 accommodations. Bathrooms include a shower, dressing gowns, slippers and hairdryers. A nightly turndown service is provided and housekeeping is offered on a daily basis.
The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Sutera Sanctuary Lodges at Kinabalu Park, you'll be within walking distance of Mount Kinabalu National Park. Enjoy features like a restaurant, a snack bar/deli and breakfast (surcharge).
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Services include luggage storage
  • On-site recreation includes hiking/biking trails
  • Just a 2-minute drive from Mount Kinabalu National Park and 14 minutes from Desa Cattle Dairy Farm
There's a restaurant on site, as well as a snack bar/deli.

This 3-star Kundasang hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Liwagu Restaurant – This restaurant serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Languages

English, Malay

Property amenities

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 56 for adults and MYR 46 for children
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Liwagu Restaurant

Things to do

  • Hiking/biking trails

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Turndown service

Outdoors

  • Garden
  • In a national park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Limited room service

More

  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sutera Sanctuary Lodges at Kinabalu Park

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 153 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 56 for adults and from MYR 46 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 153 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Sutera Sanctuary Lodges Kinabalu Park Ranau
Kinabalu Park Hotel
Kinabalu Park Hotel Ranau
Kinabalu Park Ranau
Sutera Sanctuary Lodges Kinabalu Park
Sutera Sanctuary Kinabalu Park Ranau
Sutera Sanctuary Kinabalu Park
Sutera ctuary Kinabalu Park
Sutera Sanctuary Lodges at Kinabalu Park Hotel
Sutera Sanctuary Lodges at Kinabalu Park Ranau
Sutera Sanctuary Lodges at Kinabalu Park Hotel Ranau

Sutera Sanctuary Lodges at Kinabalu Park Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 37 out of 99 reviews" "
Rating 8 - Good. 47 out of 99 reviews" "
Rating 6 - Okay. 10 out of 99 reviews" "
Rating 4 - Poor. 2 out of 99 reviews" "
Rating 2 - Terrible. 3 out of 99 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very eco-friendly!
Stayed 1 night in Jul 2024

8/10 Good

Wing Hei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have shuttle to pick up from lobby to your room. Breakfast buffet was great!
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great place to stay at, within Mt Kinabalu Park. Excellent services and friendly staff. Great place to stay at if you like trekking. Good food and a nice fireplace to keep warm during cold evenings.
Stayed 2 nights in Jun 2023

8/10 Good

Ming Choo, Singapore

Travelled with group
Liked: Cleanliness, staff & service
The staff at the reception and Liwagu restaurant is attentive and courteous. KKNP is a great place to experience nature walks. The paved roads are maintained and clean. However the room & furniture is aged and requires maintenance. While the air quality in the open is refreshing and cooling, the room is stuffy. A fan to circulate the spacious room would help. The property certainly needs upgrading.
Stayed 2 nights in May 2023

8/10 Good

Naima

Travelled with partner
Liked: Cleanliness, staff & service
Lovely place to visit and relax. The bathrooms of the hill lodges require refurbishment they are outdated and had bad smell.
Stayed 2 nights in May 2023

8/10 Good

Kok Wai Peter, Singapore

Travelled with partner
Liked: Cleanliness, staff & service
Not much activities esp. night time.
Stayed 2 nights in Feb 2023

10/10 Excellent

Li Tiing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is within the Kinabalu National Park, so it is surrounded by the flora and fauna of the rainforest, which is so dense and delightful. The hiking trails are nearby and even walking up to the first checkpoint is very convenient. I loved my time there lots as an escape from the city life.

10/10 Excellent

Sureswaran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent service and stay.
Great stay. Great people. The bathroom needs to be upgraded. Otherwise, very nice. great breakfast.
Stayed 1 night in Feb 2022

8/10 Good

Dzafran Alif

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful stay, some of the facilities could use an upgrade and the restaurant is a bit average taste wise, but overall if you love nature you will love it here.
Stayed 1 night in Dec 2021

8/10 Good

Ellyna

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Value for money
I stayed at Peak Lodge. The view is beautiful. However , the lodge is a little dated and deserves a refurbishment .overall, it's comfortable without much hassle Staff are very friendly and responsibke .I left so personal belongings behind and Azlan managed to deliver it to KK city to my friend. Thank you
Stayed 1 night in Aug 2020

8/10 Good

Maurizio

Travelled with family
Liked: Room comfort
Disliked: Staff & service
so disappointing
it remain the best option in Kundasang but every time maintenance and services are getting worst... this time, in one of the best villas they have, paid RM 800 for one night stay, not enough hot water for all guests to have a shower. My bed blanket had a big stain on one side. Restaurant is becoming ridiculously bad... overpriced, specially at breakfast time, doesn’t offer enough options and quality of food for the level of the Sutera resort..... RM 28 for french toasts that are just 2 slices of bread, 3 very small slices of banana (1/6 of a normal banana fruit), and and a spoon of honey!!?? I still recommend the place for a stay mostly because there are no better options but avoid the restaurant at all
Stayed 1 night in Jul 2020

8/10 Good

Francis J

Stayed 2 nights in May 2020

10/10 Excellent

Kian Lun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best!!!
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the landscape. Well done beds clean and good buffet.
Stayed 1 night in Feb 2020

8/10 Good

Hilary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
Friendly people and always pleasing. We were upgrade as we wanted a twin bed rather than a queen size bed. I would definitely make a return trip
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Bed very comfortable, thank you. But why bother to provide packets of coffee and tea set when there is no Kettle provided.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊
Stayed 1 night in Dec 2019

10/10 Excellent

Kelvin, Kuala Lumpur

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location and perfect for my family trip. Clean and excellent hotel, perfect services.
Stayed 2 nights in Dec 2019

10/10 Excellent

Hannah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Nepenthes Villa we stayed in was idyllic - perfect for curling up on the sofa in front of the fireplace. We loved being surrounded by nature while still having the conveniences of modern living like heated water for a warm shower.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in Grace Hostel, it was clean and served its purpose. Check in was open just before midnight and was friendly
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Wonderful environment Great views Friendly helpful staff
Stayed 2 nights in Oct 2019

8/10 Good

Maurizio, Cork Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay but overpriced food
Beautiful place, in the middle of nature.. Clean rooms but a little basic for the price. Food in the restaurants is not at the level of the rest of the hotel services. Variety and quality need to be improved
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay
Stayed 1 night in Oct 2019