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Sutera Sanctuary Lodges at Poring Hot Springs

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Sutera Sanctuary Lodges at Poring Hot Springs

Hot springs
Palm Villa | View from room
Outdoor pool
Palm Villa | Iron/ironing board, bed sheets
Palm Villa | Iron/ironing board, bed sheets

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Pool
  • Room service
  • Housekeeping
  • Air conditioning
  • Restaurant

Explore the area

Map
Poring Hot Spring, Ranau, Sabah, 89300
  • Poring Hot Spring
    1 min walk
  • Viviane Rafflesia Garden
    15 min walk
  • Poring Kitchen & Catering
    1 min walk
  • Poring Station Restaurant
    1 min walk

Room options

View all photos for Palm Villa

Palm Villa | Iron/ironing board, bed sheets

Palm Villa

  • 193 sq m
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 2 Single Beds

View all photos for River Lodge

River Lodge | Garden view

River Lodge

  • 151 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Kelicap Twin Share

Kelicap Twin Share | View from room

Kelicap Twin Share

  • 9 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Serindit Hostel with 1 Bunk Bed

Iron/ironing board, bed sheets

Serindit Hostel with 1 Bunk Bed

  • 18 sq m
  • Sleeps 2
  • 1 Single Bunk Bed

View all photos for Seraya Suite

Seraya Suite | Iron/ironing board, bed sheets

Seraya Suite

  • 78 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Jungle Lodge

Jungle Lodge | Garden view

Jungle Lodge

  • 134 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Serindit Hostel with 2 Bunk Beds

Serindit Hostel with 2 Bunk Beds | Iron/ironing board, bed sheets

Serindit Hostel with 2 Bunk Beds

  • 19 sq m
  • Sleeps 4
  • 2 Single Bunk Beds

View all photos for Kelicap Twin Share

Iron/ironing board, bed sheets

Kelicap Twin Share

  • Sleeps 2
  • 2 Single Beds

View all photos for Serindit Hostel Room with One Bunk Bed

Lobby

Serindit Hostel Room with One Bunk Bed

  • Sleeps 2
  • 1 Single Bunk Bed

View all photos for River Lodge

Iron/ironing board, bed sheets

River Lodge

  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Palm Villa

Iron/ironing board, bed sheets

Palm Villa

  • Sleeps 6
  • 1 Queen Bed and 2 Double Beds

View all photos for Jungle Lodge

Iron/ironing board, bed sheets

Jungle Lodge

  • Sleeps 2
  • 1 Double Bed

View all photos for Serindit Hostel Room with Two Bunk Beds

Iron/ironing board, bed sheets

Serindit Hostel Room with Two Bunk Beds

  • Sleeps 4
  • 2 Single Bunk Beds

View all photos for Seraya Suite

Iron/ironing board, bed sheets

Seraya Suite

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Sutera Sanctuary Lodges at Kinabalu Park

Restaurant
Breakfast available
Room service
Housekeeping
4.2 out of 5, Very good, (99)
The price is CHF 139
for 1 room
includes taxes & fees
22 Jan - 23 Jan
Sutera Sanctuary Lodges at Kinabalu Park

About this property

Sutera Sanctuary Lodges at Poring Hot Springs

Guesthouse in Ranau with outdoor pool and restaurant
This smoke-free guesthouse features an outdoor pool, a restaurant and a bar/lounge. Other amenities include a children's pool, a garden and a picnic area.
Sutera Sanctuary Lodges at Poring Hot Springs offers 4 air-conditioned accommodations with complimentary slippers and a ceiling fan. 20-inch flat-screen televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
An outdoor pool and a children's pool are on site.

Children aged under 4 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

There are hot springs on site.
Our customers tell us that they enjoy the room service at Sutera Sanctuary Lodges at Poring Hot Springs. During your stay, you're just a quick walk from Poring Hot Spring. You'll find features such as an outdoor pool, a restaurant and a bar.
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include a gift shop
  • On-site recreation includes hot springs and hiking/biking trails
  • Steps from Poring Hot Spring and 15 minutes on foot from Viviane Rafflesia Garden
Sutera Sanctuary Lodges at Poring Hot Springs offers its guests hot springs, an outdoor pool, and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge.

Sutera Sanctuary Lodges at Poring Hot Springs also features gift shops/newsstands, a garden, and a picnic area.

This 3-star Ranau guest house is smoke free.

Rainforest Restaurant – This restaurant serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Languages

English, Malay

Property amenities

Parking and transport

  • No on-site parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Rainforest Restaurant

Things to do

  • Children's pool
  • Hiking/biking trails
  • Hot springs
  • Outdoor pool

Family friendly

  • Children's pool
  • Living room
  • Outdoor pool

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • In the mountains
  • Picnic area

Spa

  • Hot springs

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 20-inch flat-screen TV with cable/satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Living room

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
The front desk at this property is open daily from 7:00 AM - 10:00 PM.
Front desk staff will greet guests on arrival.

We should mention

  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Hot Poring
Hot Spring Poring
Poring Hot
Sutera Sanctuary Lodges Poring Hot Springs Ranau
Poring Hot Spring House Ranau
Poring Hot Spring Ranau
Poring Spring
Sutera Sanctuary Lodges Poring Hot Springs
Sutera Sanctuary Poring Hot Springs Ranau
Sutera Sanctuary Poring Hot Springs
Sutera ctuary Poring Hot Spri
Sutera Sanctuary Lodges at Poring Hot Springs Ranau
Sutera Sanctuary Lodges at Poring Hot Springs Guesthouse
Sutera Sanctuary Lodges at Poring Hot Springs Guesthouse Ranau

Sutera Sanctuary Lodges at Poring Hot Springs Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 38 out of 59 reviews" "
Rating 8 - Good. 11 out of 59 reviews" "
Rating 6 - Okay. 7 out of 59 reviews" "
Rating 4 - Poor. 1 out of 59 reviews" "
Rating 2 - Terrible. 2 out of 59 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

6.8/10

Amenities

8.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Michael, Leigh on Sea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Noranah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
simply awesome
comfortable and beautiful room. very close to stream and nature. excellent breakfast !
Stayed 1 night in May 2024

10/10 Excellent

Muhammad Ali Al Siddiq

Stayed 1 night in Oct 2022

6/10 Okay

LUCY

Stayed 1 night in Apr 2022

10/10 Excellent

Sook Ping

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Man Hei

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy and spacious chalet
Absolutely amazing!! We stayed in river lodge and everything is perfectly fine as photo shown on the apps. The large spacious glass dining area are so remarkable! The eco-friendly and tropical forest surrounding is really good for travellers who look for wellness and quietness. Inside the park provides you easy trail to waterfall and hanging wooden bridge so you don’t need to plan so much. I will definitely stay in river lodge again among all the other chalets choices
Stayed 1 night in Jan 2020

6/10 Okay

Francis J

Liked: Cleanliness, room comfort
Nice accommodation; restaurant disappointing.
We stayed for 3 nights recently. We were very happy with the room (though it was extremely close to the entrance to the park, so noisy). The restaurant was a let-down - many of the menu items were unavailable, and the cleanliness of the plates, cutlery and tables left a lot to be desired. Considering the prices in the restaurant, this was a real disappointment. n option worth considering is to eat in one of the many local restaurants just outside the gates.
Stayed 3 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Room comfort
Room not fullfill as per request
Online confirm bed type provide in bunk bed but end up with 2 single bed. Then the hotel personnel tell you their system did not know about the bunk bed requirements. I was, huh??? It’s hotel.com problem that what show was not able to communicate to hotel operators??? And, the room illustration please reflect the truth. The photo is MISLEADING! The room and bed look spacious and ok but in actual, it’s quite limited space. Pls be remember that the hotel location vs the price, it shld have being a spacious one with this kind of price.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price is reasonable, the Palm Villas are amazing. The staff were very helpful and efficient. The location at Poring Hot springs is absolutely spectacular
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Sufficient if slightly underwhelming for a stay within Poring Hot Spring & Nature Reserve
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is nice and near the hot spring
Stayed 1 night in Jun 2019

10/10 Excellent

Ievgen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for Poring Hot Springs
Clean and fresh hotel located right inside Poring Hot Springs National Park - you have to buy entrance ticket to access the hotel by car. Quiet at night. The staff was polite and helpful. There is a hole under the front door which a bit scared us at the check-in, however we had absolutely no issues with mosquitoes at night. Wi-Fi was only working at the lobby, no Wi-Fi in the room. Breakfast was nice. There are several places to eat in the village additionally to the resort's restaurant.
Stayed 1 night in May 2019

8/10 Good

Yew Shen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Poh Choo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic n clean hotspring
Rt next to the hotspring wh is ideal for us. We were always the 1st 2 as we walk there at 7am; soak for an hr b4 gg for our set bf wh is gd. Redtaurabt meals gd also. We actually booked for 1n. Extended 2nd N. Wish we could do 3rd nite. Abt the best part of our holiday here.
Stayed 1 night in Feb 2019

10/10 Excellent

Saleh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for family
It was a wonderful experience for our family. The service was great & breakfast was nice too. The villa is of good size & very welcoming. Thank you for giving us a memorable stay!
Stayed 2 nights in Dec 2018

10/10 Excellent

Mohd Hirman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious stay, feel like stay at home
I stayed here at Palm Villa with family for two nights. After read review from guest reviewed, we decided to book this resort. My first impression were right same like others. Since we arrived late, we were directed to the villa. Check in process done in the room very smooth and quick. Resort location just beside the one of main attraction, Poring Hot Spring. We spend half day here but cannot fully explore the area. The villa is very huge. Feel like staying at home. It also clean and well maintain. Breakfast service provided at Rain Forest restaurant. I recommend you to try their Nasi Lemak. I had asked the resort to prepare a room decoration for our wedding anniversary and to surprise my wife. The resort staff Sue, Siandim, Saleha and Sahidah had done very good job. Thanks a lot for making our memorable day. Overall, even it a little bit pricey, you will not regret it. The facilties, service and cleanliness is tip top.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018

10/10 Excellent

Sue.L, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked Palm Villa for our stay. The room was so nice, clean and comfortable.Basic kitchen. Maintenance team very efficient when we called for bathroom lighting was spoilt. We order room services for our dinner, food taste good and enjoy the meal. Breakfast is great too. Warm welcome and helpful from the friendly staff.
Stayed 1 night in Nov 2018

10/10 Excellent

Adleen, KL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Chia

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

lynn, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay!
Highly highly recommend. Excellent location - close to two waterfalls and an amazing 3.4km trail to a huge waterfall. Beware leeches on the trail! Other than that it was breathtaking. The hot springs are literally right next to the rooms. There are many local eateries just right outside the property which makes things easy. Sabah tea plantation is less than half an hour away as well. We stayed at the palm Villa and it is truly beautiful. It is situated atop a hill right by the jungle. The rooms are beautifully designed. You get three bedrooms with queen/King beds, 3 showers and one extra non shower bathroom. The kitchen is basic. Don't expect enough utensils and associated items for cooking. Rooms are very clean, atmosphere of the place is tranquil and serene. Do not expect wifi here! Only wifi available is in the main concierge. Staff are friendly throughout our stay and very accommodating. The in house restaurant is basic, serves regular Western and asian style breakfast and dinner. Highly recommend the palm Villa for bigger families. Wonderful holiday and time spent here.
Stayed 1 night in Jan 2018

10/10 Excellent

See Kiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience
Amazing! Wonderful place and people!
Stayed 1 night in Sep 2017