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Sheraton Grand Krakow

5.0 star property

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Photo gallery for Sheraton Grand Krakow

Breakfast, lunch and dinner served
Aerial view
Reception
Deluxe Suite, 1 Bedroom, Non Smoking | Premium bedding, minibar, in-room safe, desk
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Spa
  • Parking available
  • Gym

Explore the area

Map
Ul. Powisle 7, Kraków, Lesser Poland, 31-101
  • Wawel Castle
    ‪9 min walk‬
  • Main Market Square
    ‪11 min walk‬
  • St. Mary's Basilica
    ‪13 min walk‬
  • Kraków (KRK-John Paul II - Balice)
    ‪21 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Non Smoking

Premium bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed, Non Smoking

  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 King Bed (View)

Premium bedding, minibar, in-room safe, desk

Grand Room, 1 King Bed (View)

  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (View)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed (View)

  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 2 Single Beds (View)

Premium bedding, minibar, in-room safe, desk

Grand Room, 2 Single Beds (View)

  • 28 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 2 Single Beds (View)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds (View)

  • 28 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Premium Room, 2 Single Beds, Non Smoking

Premium bedding, minibar, in-room safe, desk

Premium Room, 2 Single Beds, Non Smoking

  • 28 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Suite, 1 Bedroom, Non Smoking

Deluxe Suite, 1 Bedroom, Non Smoking | Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 Bedroom, Non Smoking

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Sheraton Grand Krakow

Riverfront hotel with 24-hour health club and sauna
An indoor pool, a restaurant and a 24-hour health club are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a sauna and a rooftop terrace are on-site. Housekeeping is available on request.
Sheraton Grand Krakow offers 232 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. LED televisions come with satellite channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

This Kraków hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a 24-hour health club and a sauna.
Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy.
Our customers tell us that they can't get enough of the helpful staff at Sheraton Grand Krakow. During your stay, you're just a quick walk from Royal Road. Enjoy features like free WiFi in public areas, plus an indoor pool and a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Enjoy a meal at the theme restaurant or drinks at the sports bar
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and a sauna
  • Just a 5-minute walk from Smok Wawelski Statue and 5 minutes on foot from Planty Park
  • Airport pick-up, train station pick-up and train station drop-off shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Sheraton Grand Krakow offers its guests an indoor pool, a 24-hour health club, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 5382 square feet (500 square metres) and includes conference space. A rooftop terrace, spa services, and a library are also featured at the luxury Sheraton Grand Krakow. A shuttle from the airport to the hotel (available 24 hours), a train station pick-up service and a train station drop-off service are available for a fee. For a fee, parking is available.

This 5-star Kraków hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 11:00 AM.
Anima – This theme restaurant serves breakfast, lunch and dinner.
SomePlace Else Sports Bar – Overlooking the garden, this sports bar serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Roof Top Terrace – This restaurant specialises in international cuisine and only serves light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.
Late-night fare is available from room service (during limited hours).

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, English, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour airport pick-up shuttle (surcharge)
  • Train station pick-up and drop-off shuttle (surcharge)
  • Parking on site (PLN 125 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: PLN 122 for adults and PLN 61 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Anima
  • Roof Top Terrace
  • SomePlace Else Sports Bar

Things to do

  • 24-hour health club
  • Billiards/pool table
  • Indoor pool
  • Library
  • Sauna
  • TV in common areas

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5,382 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • On a river
  • Rooftop terrace
  • Vegetable garden

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Grab bar near toilet (84 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (112 centimetre wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Late-night room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: PLN 100.00 per accommodation, per night, plus a one-time cleaning fee of PLN 215
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 37 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for PLN 185.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately PLN 122 for adults and from PLN 61 for children
  • Airport shuttle fee: PLN 160 per vehicle (maximum occupancy 3)
  • Self-parking fee: PLN 125 per night (in/out privileges)
  • Pet fee: PLN 100.00 per accommodation, per night plus a one-off PLN 215 cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: PLN 185.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Sheraton Grand Krakow offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Krakow Sheraton
Hotel Sheraton Krakow
Krakow Hotel Sheraton
Krakow Sheraton Hotel
Sheraton Hotel Krakow
Sheraton Grand Krakow Hotel
Sheraton Grand Krakow Kraków
Sheraton Grand Krakow Hotel Kraków

Sheraton Grand Krakow Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 702 out of 1003 reviews
Rating 8 - Good. 230 out of 1003 reviews
Rating 6 - Okay. 54 out of 1003 reviews
Rating 4 - Poor. 8 out of 1003 reviews
Rating 2 - Terrible. 9 out of 1003 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Stayed 5 nights in Oct 2024

10/10 Excellent

Indira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall I would say it was a nice hotel to stay in. Close to the castle and 15 mins walk to the main square.
Stayed 3 nights in Nov 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Iouri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great! Everything is wonderful!
Stayed 2 nights in Nov 2024

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
All as per the review, just a very relaxing place to be with good friendly staff
Stayed 4 nights in Nov 2024

10/10 Excellent

Varun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely comfortable, clean and well located. Great food and staff!
Stayed 3 nights in Oct 2024

10/10 Excellent

Maxim, East Setauket

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at this hotel. Large, comfortable room, very nice breakfast with lots of selection. The staff was friendly and very helpful. Walking distance from the Wawel Castle and not far from the main plazas in the center of the city. At least a couple of ATMs in the vicinity, and some convenience stores. The pool/recreational area was also nice. In summary, great place.
Stayed 7 nights in Oct 2024

10/10 Excellent

Ezrah

Liked: Property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend in Krakow
A great location. Great service. Great food and wine. Room was comfortable. Supposedly an upgrade from what I booked but I would have preferred not to be located on the first floor. The view would have been spectacular higher up had we not looked out onto the concrete roof of the lobby. Slightly dated furnishings and lumpy pillows for a 5* hotel! There is a health suite and pool but we didn't get chance to visit due to lack of time. Would stay again.
Stayed 2 nights in Oct 2024

10/10 Excellent

Esther

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay at Sheraton Grand Krakow. Everyone was super helpful and knowledgeable. Highly recommend
Stayed 3 nights in Oct 2024

8/10 Good

clara

Stayed 6 nights in Aug 2024

8/10 Good

Agnieszka

Stayed 3 nights in Aug 2024

10/10 Excellent

Omar

Stayed 2 nights in Sep 2024

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The deluxe view room had a view of the carpark so we had to upgrade to a grand deluxe to get a river view at extra cost. Room was great, breakfast very good and we loved the sky bar.
Stayed 4 nights in Sep 2024

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

ABDULLA

Stayed 6 nights in Jul 2024

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and close to everything. Good parking
Stayed 1 night in Jul 2024

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great city to explore
Awesome hotel.
Stayed 1 night in Jul 2024

10/10 Excellent

vedika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Darek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service
Stayed 6 nights in Jun 2024

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could not be better
Great Hotel. Great Service. Excellent Food/ Great Location
Stayed 4 nights in Jun 2024

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Krystyna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

4/10 Poor

woody

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was with a group. Apparently my Bonvoy Gold status is not worthy for the front desk to tell me whether I could have a late check out. Upon arrival I was treated as a second class guest. My check in girl had to get a manager to assign my room, she could not confirm whether I could check out at 13:00 on my third day at the hotel. “Please check with us tomorrow” the desk told me each day, because my status was not high enough to confirm whether or not my request for late check out could be granted. Ultimately all of my colleagues were allowed 13:00 check out but I had to be out of my room by 11:00am. This is not the way a Bonvoy Gold guest should be treated.
Stayed 2 nights in May 2024

10/10 Excellent

David

Business traveller
Wonderful stay. Too short!
Stayed 1 night in Apr 2024