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Steigenberger Hotel & Spa Krems

4.0 star property
VIP Access

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Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Couples treatment room(s), sauna, hot tub, steam room, body treatments

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Parking available
  • 24/7 front desk
  • Bar
  • Gym
  • Spa

Explore the area

Map
Am Goldberg 2, Krems an der Donau, Lower Austria, 3500
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Room options

View all photos for Superior Room, 1 Double Bed (Plus)

Superior Room, 1 Double Bed (Plus) | Premium bedding, minibar, in-room safe, desk

Superior Room, 1 Double Bed (Plus)

  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 1 Single Bed

Superior Room, 1 Single Bed | Premium bedding, minibar, in-room safe, desk

Superior Room, 1 Single Bed

  • 18 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Suite, 1 Double Bed (Weinberg)

Suite, 1 Double Bed (Weinberg) | Premium bedding, minibar, in-room safe, desk

Suite, 1 Double Bed (Weinberg)

  • 45 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 1 Double Bed (Göttweig)

Suite, 1 Double Bed (Göttweig) | Premium bedding, minibar, in-room safe, desk

Suite, 1 Double Bed (Göttweig)

  • 33 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed | Premium bedding, minibar, in-room safe, desk

Superior Room, 1 Double Bed

  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite (Goldberg)

Suite (Goldberg) | Premium bedding, minibar, in-room safe, desk

Suite (Goldberg)

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Duplex)

Suite (Duplex) | Premium bedding, minibar, in-room safe, desk

Suite (Duplex)

  • 80 sq m
  • Sleeps 3
  • 1 Double Bed

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About this property

Steigenberger Hotel & Spa Krems

Hotel with 2 restaurants, near Kunst Halle Krems
2 restaurants, a full-service spa and an indoor pool are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a fitness centre, a bar/lounge and a poolside bar are on-site.
Steigenberger Hotel & Spa Krems offers 173 accommodations with minibars and a safe. Beds feature premium bedding. Televisions come with premium satellite channels.

Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

An indoor pool, a seasonal outdoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa World Luxury has 8 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.
During your stay at Steigenberger Hotel & Spa Krems, you're just a quick walk from Wachau. Enjoy features like free breakfast and free WiFi in public areas, plus 2 restaurants. This property offers pet-friendly amenities, such as food and water bowls.
  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • Options for a bite to eat or a refreshing drink include 2 restaurants, a coffee shop, a poolside bar and a bar/lounge
  • Self-parking available for a fee
  • Take a swim in the indoor and seasonal outdoor pools or soak in the hot tub
  • Treat yourself to body treatments, massages or manicures and pedicures at Spa World Luxury
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Within a 15-minute walk of Kunst Halle Krems and Kloster UND
  • Airport and local-area shuttle service available for a fee
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Steigenberger Hotel & Spa Krems offers its guests a full-service spa, an indoor pool, and Access to hot tub. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A business centre, 7 meeting rooms, and limo/town car service are available. Event space at this hotel measures 5920 square feet (550 square metres) and includes conference space. A seasonal outdoor pool, a fitness centre, and a sauna are also featured at the business-friendly Steigenberger Hotel & Spa Krems. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Krems an der Donau hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 7 AM to 11 AM.
Weinbergrestaurant – This restaurant serves breakfast, lunch and dinner.
Weinstube Smaragd – This restaurant serves lunch and dinner.
Room service (during limited hours) is available.

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Internet access (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Limo/town car service
  • Parking on site (EUR 16 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:30 AM on weekdays and 7 AM to 11 AM on weekends
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Weinbergrestaurant
  • Weinstube Smaragd

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Mountain biking
  • Pilates classes
  • Sauna
  • Scooter/moped rentals
  • Seasonal outdoor pool
  • Shopping
  • Spa tub
  • Steam room
  • TV in common areas
  • Vineyard
  • Winery release events

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5,920 square feet of conference space
  • 7 meeting rooms
  • Business centre

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vineyard

Full-service spa

  • 8 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Champagne service
  • Limited room service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: EUR 59

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: EUR 49

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 25 per pet, per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.50 per person, per night. This tax does not apply to children under 15 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 170 per vehicle (one-way, maximum occupancy 3)
  • Self-parking fee: EUR 16 per night (in/out privileges)
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: EUR 59 (subject to availability)
  • Late check-out fee: EUR 49 (subject to availability)
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Steigenberger Hotel & Spa Krems offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in April and close in October.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Steigenberger Hotel Krems
Steigenberger Krems
Steigenberger Hotel Krems Krems an der Donau
Steigenberger Krems Krems an der Donau
Steigenberger Hotel Spa Krems
Steigenberger & Spa Krems
Steigenberger Hotel & Spa Krems Hotel
Steigenberger Hotel & Spa Krems Krems an der Donau
Steigenberger Hotel & Spa Krems Hotel Krems an der Donau

Steigenberger Hotel & Spa Krems Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 72 out of 129 reviews
Rating 8 - Good. 42 out of 129 reviews
Rating 6 - Okay. 8 out of 129 reviews
Rating 4 - Poor. 3 out of 129 reviews
Rating 2 - Terrible. 4 out of 129 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Ronen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

2/10 Terrible

Marcela

Stayed 1 night in Sep 2024

10/10 Excellent

ILONA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Adrian

Stayed 4 nights in Jul 2024

10/10 Excellent

Zbynek

Stayed 1 night in Jul 2024

10/10 Excellent

Kristine

Stayed 2 nights in May 2024

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was exceptional and will stay here again.
Stayed 1 night in May 2024

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and spa, stayed here for 2 nights. Great breakfast! Didn't have tea and coffee facilities in the room and didn't have air con so the room was quite warm
Stayed 2 nights in May 2024

10/10 Excellent

Igor, Budapest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great wellness facilities, amazing breakfast options, rooms are large and clean.
Stayed 3 nights in May 2024

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The Hotel was great for comfort and the Staff was very welcoming and helpful. The food in the restaurant was excellent!
Stayed 1 night in Nov 2023

10/10 Excellent

Susannah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful spa holiday...
My only regret is that I couldn't stay longer and take advantage of all the amenities. This place is gorgeous and I plan to return.
Stayed 1 night in Nov 2023

6/10 Okay

vicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No a.c.at 4 star hotel. Spa area is bery far from main building.
Stayed 1 night in Sep 2023

10/10 Excellent

Daniela, Bratislava

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff, clean, very nice breakfast. New room are very modern, older part looks tired.
Stayed 2 nights in Jul 2023

8/10 Good

abbey, san diego

Travelled with group
Liked: Cleanliness, staff & service
Was nice, comfortable. No air conditioning. Was warm in the room but they did have a fan which helped.
Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
When arriving we found out there is old wing and new wing. We needed to pay more money for moving to the new part of the hotel. The hotel is very good. The spa is nice. The service is good. Rooms in new wing are excellent
Stayed 1 night in Jul 2022

10/10 Excellent

Sharon

Stayed 1 night in Jun 2022

10/10 Excellent

Seunghwa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s in the middle of renounced Wachau winery with a good view. There are nice restaurants near around the hotel also hotel itself has got a very good kitchen. Breakfast is super with excellent service. Pool and spa are also great
Stayed 1 night in Dec 2021

4/10 Poor

Dror

Liked: Cleanliness
Disliked: Staff & service, room comfort
Dissapointing service and unsanitary food
Unfortunately the spa was closed for nassage treatments because the *only* masseuse they have was positive for COVID apparantly. They did make an effort and arranged another masseuse but massages were rare, limited to 25 minutes, and not very pleasent. Not what you'd expext when comibg to a place that has the word SPA in its name. Other than that- some of the staff did not speak any english. Some had serious attitude issues, especially the ones in the dining room / restaurant, which was aweful by itself. Breakfast served rotten vegetables and spoiled cheese. The guy incharge of the bikes for rent and the house keeping staff were really nice though!
Stayed 2 nights in Aug 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not go! Unhygienic & terrible customer service
I'm not the type to be negative or complain but I had to say something about this place. The lack of consideration they take regarding hygiene during COVID-19 is despicable - putting others at risk just to be open is unacceptable. On top of this, their front desk was not supportive of my concerns at all. I wish there was better law enforcement around this. Hospitality industry opening during this time need to take the proper precautions to support their guests stay, not increase their risk. They do not take the proper precautions when cleaning rooms during this time, or I suspect outside of the pandemic. The room may appear neat and tidy but counters, basins, windows, door handles are all filthy and not wiped down - in the sense they have residue marks, oily finger/hand prints everywhere, these are very visible marks - not a pedantic viewpoint, but made the entire stay very uncomfortable. Their customer service is dismissive on BOTH occasions I had complained - simply interrupts me and says they will deal with it. They simply sent someone up to 'tidy' the room - no education around what precautions they should be following. They removed €40 of my bill €450+(2 nights) for the 'inconvenience'. Joke. Disappointment around the hygiene and their attitude aside - this is not a nice hotel - nothing special, photos misleading, everything is incredibly average for this place, especially the food. Do not have a romantic or social stay here - 100 better places to stay. Avoid.
Stayed 2 nights in Jul 2020

8/10 Good

ROY

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Reception did not care about you when you checked in... Good spa hotel, clean room and good breakfast,.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2020

8/10 Good

Ingrid

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

6/10 Okay

Petr

Liked: Cleanliness, property conditions & facilities, room comfort
Nice spa, nice rooms in the new part, good breakfast Dinner was a disaster - reception booked a place in the restaurant for 8 pm but at 8.40 pm there was still not table available. We were seated at part for groups then. Bouillabaisse was not Bouillabaisse but more sweet-water fish broth - asiatic style, I thought that in Austria everybody knows how to prepare schnitzel but I was wrong. 2 days not filled shower gel in the room - after reception intervention corrected. I would expect for 4+ star hotel a little bit more...
Stayed 2 nights in Oct 2019