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The Regency Waterfront Hotel

3.5 star property

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Photo gallery for The Regency Waterfront Hotel

Interior
Family Premier | Desk, iron/ironing board, free WiFi
View from property
Interior
Front of property – evening/night

Reviews

7.0 out of 10
Good

Popular amenities

  • Room service
  • Breakfast available
  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

Map
Jalan Sultan Mahmud, Kuala Ibai, Kuala Terengganu, Terengganu, 20400
  • Floating Mosque
    ‪13 min walk‬
  • Malaysian Handicraft Centre
    ‪4 min drive‬
  • Terengganu Craft Cultural Centre
    ‪7 min drive‬
  • Kuala Terengganu (TGG-Sultan Mahmood)
    ‪32 min drive‬

Room options

View all photos for Deluxe Twin Room

Deluxe Twin Room | Desk, iron/ironing board, free WiFi

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room

Deluxe Double Room | Desk, iron/ironing board, free WiFi

Deluxe Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Premier

Desk, iron/ironing board, free WiFi

Family Premier

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

About this property

The Regency Waterfront Hotel

Hotel in Kuala Terengganu with 24-hour front desk and restaurant
A restaurant, a meeting room and dry cleaning are available at this hotel. Self parking is free. Other amenities include a 24-hour front desk.
The Regency Waterfront Hotel offers 165 air-conditioned accommodations with complimentary bottles of water and coffee/tea makers. Flat-screen televisions come with satellite channels. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

During your stay at The Regency Waterfront Hotel, you'll be within walking distance of Floating Mosque. Enjoy features like free self-parking, plus a restaurant and breakfast (surcharge).
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry and luggage storage
  • 13 minutes on foot from Floating Mosque and a 4-minute drive from Malaysian Handicraft Centre
There's a restaurant on site. The Regency Waterfront Hotel also features dry cleaning/laundry services, room service (during limited hours), and a lift. Self parking is free.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.
On-site venue – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee
  • A restaurant

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting room

Accessibility

  • Lift

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Front desk staff will greet guests on arrival at the property.

Property is also known as

Regency Waterfront Hotel Kuala Terengganu
Regency Waterfront Hotel
Regency Waterfront Kuala Terengganu
Regency Waterfront
The Regency Waterfront
The Regency Waterfront Hotel Hotel
The Regency Waterfront Hotel Kuala Terengganu
The Regency Waterfront Hotel Hotel Kuala Terengganu

The Regency Waterfront Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 6 out of 31 reviews
Rating 8 - Good. 11 out of 31 reviews
Rating 6 - Okay. 9 out of 31 reviews
Rating 4 - Poor. 2 out of 31 reviews
Rating 2 - Terrible. 3 out of 31 reviews

6.8/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Iskandar

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booking done 3 months before arrival date arrived at the hotel, hotel already closed/shut down for a couple months according to nearby shop Should give us an early notice, luckily we are able to get another hotel during this school holiday Terrible customer service
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
No reason how to say about
Stayed 1 night in Sep 2019

4/10 Poor

Aini Azimah

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

LiewKee, Singapore

Travelled with group
Liked: Cleanliness, staff & service
Hotel has a small cafe in front of the main entrance selling local food, cakes etc. Nice to gather my group of friends there. Hotel allowed us to park our cars in their premise ( with security guard ) when we went to island for two nights free of charge. Unfortunately, the lift was not working when we checked in. So we are not able to stay at higher floor, which should have better view.
Stayed 1 night in Aug 2019

8/10 Good

NURHIDAYAH

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel are nice
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Overall OK. Except that when I check in, the process are a bit slow. The reception can't find my booking at first. That's the slowest check in process I ever had.
Stayed 1 night in Jul 2019

6/10 Okay

surekah binti bidih

Liked: Cleanliness, property conditions & facilities, room comfort
bathroom so bad.no hot water.
Stayed 1 night in Jun 2019

10/10 Excellent

Zaharah, Johor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All ok i like it..
Stayed 1 night in Jun 2019

8/10 Good

mohd azan

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
All is good accept the bathroom, will become flood when shower

8/10 Good

Adnan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel selesa, perkhidmatan bagus

2/10 Terrible

قاسيم

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Too bad .. the lift is not working.
Stayed 1 night in Feb 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
I was terrible..i need to climb until 4th floor to my room cause the elevator breakdown and hotel management could not give any initiative to help me to bring my dad with strock to the room. I’m very sad when check-out i found service elevator can be use but they said only for staff. This could not be happen because your customer is your achievement if client not happy means your archievement is low!
Stayed 2 nights in Feb 2018

8/10 Good

NUR MAIZURA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

10/10 Excellent

Norhazlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Quiet area.Away from town.Good for walking around.
slow kitchen service. good staff should have iron in the room TV very bad,perhaps too old
Stayed 2 nights in Jan 2018

8/10 Good

zulkifli

Liked: Staff & service
Stayed 1 night in Dec 2017

4/10 Poor

Sungeun, Kualalumpur

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room filled with cigarette smells, broken sink
The room filled with cigarette smells, no windows broken sink. changed the room only after constant complaint. itin 7317247697197
Stayed 6 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience during stay. Excellent location, view and staff
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not expect too much from this hotel..
No own pool. Got to go to the sport complex,next to the hotel.The receptionist is not friendly.Book a double bed room but got twin bed, saying that no double bed room available at that time.
Stayed 2 nights in Dec 2017

8/10 Good

afar, Malaysia

Liked: Staff & service, room comfort
Nice hotel
Comfort hotel to stay but please ensure the facilities like water heater is working and the toilet door can be lock.
Stayed 1 night in Dec 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst ever hotel. Should not consider at all.
Hotel look good from outside but totally different when enter the hotel. Very old carpet. Room smells very bad. Air cond not cool. Water heater not function. they should put themselves as a customer. very bad. wont come back.
Stayed 1 night in Dec 2017

6/10 Okay

Hamzah

Beautiful Lagoon hotel
The hotel is quite old.The furniture need refurbishment.The toilet is slippery .The location and the natural environment is fantastic
Stayed 1 night in Dec 2017

10/10 Excellent

NUR AFFIQAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very wide & beautiful room. So comfortable.
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
spacious room
spacious, comfort
Stayed 1 night in Nov 2017