The house was filthy, with mold growing in shower curtains and lipstick stains on most glasses in the cabinet. The rental agency reminded us at every turn that they were a “family run business,” which seemed to be their excuse for anything from over-charging for pet fees beyond what was listed, missing items in the house, the level of filth, and the non-working arcade game supposedly being for “decorative purposes only.” The house does not have arcade games. It has one. Bugs came out everywhere and the rental agency tried to frame that as normal by putting a sign on the refrigerator that cockroaches were ok. This house is not worth the price and the rental agency, who offers gift card bribes for positive reviews, only made it worse. Their emails were long, confusing, and most often not tailored to the amenities of a specific property, which required follow up on renter’s part to clarify. Writing clear, property specific emails, having attention to detail, cleaning the house, and adjusting the listing to accurately reflect the property features instead of what the property aspires to be would be important improvements.