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Arenal Roca Lodge

3.0 star property

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Outdoor pool
Exterior
Superior Bungalow | Premium bedding, free WiFi, bed sheets
Deluxe Bungalow, 1 King Bed, Mountain View, Mountainside | Premium bedding, free WiFi, bed sheets
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Air conditioning
  • Pool
  • Housekeeping
  • Parking included
  • Free WiFi

Explore the area

Map
9 Kms Oeste del Centro de la Fortuna, La Fortuna, Provincia de Alajuela, 21007
  • Arenal Volcano
  • Tabacon Hot Springs
    ‪4 min drive‬
  • Los Lagos Hot Springs
    ‪5 min drive‬
  • La Fortuna (FON-Arenal)
    ‪16 min drive‬

Room options

View all photos for Deluxe Bungalow, 1 King Bed, Mountain View, Mountainside

Deluxe Bungalow, 1 King Bed, Mountain View, Mountainside | Premium bedding, free WiFi, bed sheets

Deluxe Bungalow, 1 King Bed, Mountain View, Mountainside

  • 65 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Bungalow

Superior Bungalow | Premium bedding, free WiFi, bed sheets

Superior Bungalow

  • 55 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Studio Suite, Air conditioning, Mountain View

Deluxe Studio Suite, Air conditioning, Mountain View | Bathroom | Free toiletries, hair dryer, towels, soap

Deluxe Studio Suite, Air conditioning, Mountain View

  • 6 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room | Premium bedding, free WiFi, bed sheets

Standard Double Room

  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

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Exterior

Hotel Magic Mountain SPA & Conference center

  • Pool
  • Hot tub
  • Breakfast included
  • Spa
4.3 out of 5, Excellent, (1004)
The price is CHF 102
for 1 room
includes taxes & fees
4 Jun - 5 Jun
Hotel Magic Mountain SPA & Conference center

About this property

Arenal Roca Lodge

Hotel with free breakfast, near Tabacon Hot Springs
Along with an outdoor pool, this smoke-free hotel has a restaurant and concierge services. Free breakfast (local cuisine) is provided, as well as free WiFi in public areas, free self parking and a free manager's reception. Change of towels is available on request
Arenal Roca Lodge offers 12 air-conditioned accommodations with a hairdryer and free toiletries. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Arenal Roca Lodge, you'll be within walking distance of Titoku Hot Springs. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free local cuisine breakfast served daily
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Take a swim in the outdoor pool
  • Services include a concierge
  • Just a 3-minute drive from Arenal Volcano National Park and a few minutes from Tabacon Hot Springs
There's a restaurant on site. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi. Arenal Roca Lodge also features an outdoor pool and concierge services. Self parking is free.

This 3-star La Fortuna hotel is smoke free.

Guests are served a free local cuisine breakfast daily from 7:30 AM to 8:30 AM. The hotel hosts a free manager's reception daily.
Arenal Roca Lodge has a restaurant on site.
A hosted evening meal is available for a surcharge daily. Reservations are required.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free local cuisine breakfast available daily 7:30 AM to 8:30 AM
  • A restaurant
  • Free daily manager's reception
  • Hosted evening meal available daily for a fee; reservation required

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 8:30 PM
Late check-in subject to availability
Late check-in fee: 50-per cent of room rate for check-in between noon and 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staffed during limited hours
You will be asked to provide the property with a copy of your passport after booking
If you are planning to arrive after 7:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Arenal Roca Lodge

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-in fee: 50 per cent of room rate for check-in between noon and 3:00 PM
  • Hosted evening meal: USD 0

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
The front desk at this property is open daily from 7:00 AM - 9:00 PM.
Guests will be asked to provide the property with a copy of their passport before arrival. Guests arriving after 7:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Children may not be eligible for complimentary breakfast.
  • Pets and service animals are not allowed on site.

Arenal Roca Lodge Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 65 out of 120 reviews
Rating 8 - Good. 30 out of 120 reviews
Rating 6 - Okay. 13 out of 120 reviews
Rating 4 - Poor. 6 out of 120 reviews
Rating 2 - Terrible. 6 out of 120 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

RACHITA

Travelled with family
Valuable items stolen from Room 20! Note that this hotel does NOT provide any locker box or in room safes. We started off nice in a pleasant location. The next day when we returned from sightseeing highly valuable and hard to replace items had been stolen from our suitcase! Housekeeping and maintenance — to fix leaking toilet - had been in the room while we were away. When we called the police to report this the hotel receptionist came in and kept telling us we must have lost the items since we had no “proof” that theft occurred! He said it was our word against his! That made a bad experience horrible. And because of this episode we checked out a day earlier than planned and requested hotel manager to refund at least the one night. No response!!
Stayed 3 nights in Feb 2025

2/10 Terrible

Tim

Disliked: Cleanliness, staff & service, property conditions & facilities
I had to cancel my reservation and Arenal Roca Lodge would not honor their cancellation policy. They refused to reimburse me for any amount of money, telling me that my booking was non-refundable. This conflicts directly with the Expedia travel confirmation email I received immediately after making this booking on Expedia.
Stayed 4 nights in Jan 2025

8/10 Good

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
All staff are very friendly and helpful. Hats off!
Stayed 3 nights in Feb 2025

8/10 Good

George, Fort Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful in finding activities I liked
Stayed 2 nights in Feb 2025

4/10 Poor

Carol

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was not cleaned or furnished with clean towels, cups, etc daily. Also, bc of tours, we had to have a take-out breakfast and it was never ready at the time requested. Bldg was old and shoddily maintained.
Stayed 3 nights in Feb 2025

4/10 Poor

Anne F

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I was traveling with a guest that had mobile limitations. The property road and guest bungalows are on a steep incline. The road on the property is uneven and is rutted. My guest at one point fell and thankfully , there was someone behind her to catch her. I informed the front desk person that my guest felt unsafe and made a reservation at a nearby hotel. I asked for a refund for the second night of our stay. I was told the manager refused my request. The desk clerk Randy was apologetic and kind. Beware of this hotel if you have any physical limitations.
Stayed 2 nights in Jan 2025

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location, yummy food, lovely staff!
Stayed 3 nights in Feb 2025

6/10 Okay

Miranda

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very basic room which had seen better days. Nowhere to hang anything - a problem when it is wet! Good shower and comfortable beds. Breakfast was ok and staff were helpful. Great location to get around the Arenal volcano area and get into La Fortuna town.
Stayed 2 nights in Jan 2025

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent during our stay. Staff is really nice, the maintenance guy help me with a flat tire fixing with his own kit (he saved us). Area is really well positioned for Arenal Volcano park and good food options around.
Stayed 2 nights in Jan 2025

8/10 Good

Carolyn

Travelled with family
Liked: Cleanliness, staff & service
Lovely no frills hotel outside of town but close to places to see and eat. Would stay there again.
Stayed 3 nights in Jan 2025

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Lodge & Great People!

Our stay at the Arenal Roca Lodge was great. Although the rooms are a bit dated, they were clean, the bed was comfortable and the bathroom was large. The view out the window was incredible, although the weather hindered our view for much of the stay. Randy at the front desk was incredibly helpful and very kind, he made our stay that much better. The breakfast in the morning was also very good, and everyone cooking/serving was very kind.
Stayed 2 nights in Jan 2025

10/10 Excellent

Jesse

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Tawny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place. Amazing view of El Volcan from our window. Close to the hot spring river that is free and natural.
Stayed 1 night in Oct 2024

6/10 Okay

Nasser Farshchian

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The bathroom service was not complete, there was no space for clothes, there was no variety in breakfast.
Stayed 5 nights in Jan 2025

2/10 Terrible

NISHI

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Arti

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Jan 2025

8/10 Good

yacob

Liked: Cleanliness, staff & service, property conditions & facilities
Great property with nice location. A little bit away from the city center
Stayed 3 nights in Jan 2025

6/10 Okay

Sheikh

Travelled with family
Stayed 2 nights in Jan 2025

10/10 Excellent

Hanze

Stayed 1 night in Dec 2024

8/10 Good

Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel rooms were clean, nice staff, with the view on the Arenal volcano, 9km from La Fortuna with all the shops and restaurants
Stayed 2 nights in Jan 2025

10/10 Excellent

Joleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

6/10 Okay

Cynthia

Liked: Cleanliness
I chose this hotel for the view, pool & surrounding area. I was disappointed that there wasn’t a closet or anywhere to hang your clothes, not even a hook in the bathroom. This became a huge problem because it poured rain the whole time we were there so our clothes were wet. Also, the day we arrived I went to get pool towels from the office & walked down the hill to the pool only to find it drained & the 4 lounge chairs locked up. Why didn’t the employee tell me that? The employees were all very nice but there seemed to be a lack of communication going on between them. Lastly, if the Lidge does not have at least 4 rooms booked, you cannot eat breakfast there. You have to walk down the hill to their restaurant across the pond. It’s a guessing game each day where you will be eating breakfast.
Stayed 4 nights in Jan 2025

8/10 Good

Dillon

Stayed 2 nights in Jan 2025

6/10 Okay

Marco

Travelled with family
false advertising the hotel does not have a pool
Stayed 1 night in Dec 2024

10/10 Excellent

Marybeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024