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Hotel Los Lagos Spa & Resort

3.5 star property
VIP Access

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Indoor pool, 11 outdoor pools, pool umbrellas, pool loungers
Villa, 2 Bedrooms, Mountain View | Private kitchenette
Standard Room, Accessible, Mountain View | In-room safe, free WiFi, bed sheets
Lake
Private kitchen

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service

Explore the area

Map
6 km oeste del Parque Central, Área del Volcán Arenal, La Fortuna, 21007
  • Los Lagos Hot Springs
    ‪2 min walk‬
  • Kalambu Hot Springs
    ‪14 min walk‬
  • Baldi Hot Springs
    ‪16 min walk‬
  • La Fortuna (FON-Arenal)
    ‪11 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Room, Mountain View

Superior Room, Mountain View | In-room safe, free WiFi, bed sheets

Superior Room, Mountain View

  • 60 sq m
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds OR 2 Queen Beds and 2 Single Futons

View all photos for Standard Room, Accessible, Mountain View

In-room safe, free WiFi, bed sheets

Standard Room, Accessible, Mountain View

  • 40 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed

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About this property

Hotel Los Lagos Spa & Resort

Family-friendly hotel with 11 outdoor pools and full-service spa
This smoke-free hotel features 11 outdoor pools, a full-service spa and an indoor pool. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a restaurant, a nightclub and a bar/lounge. Housekeeping is available on request.
Hotel Los Lagos Spa & Resort offers 96 air-conditioned accommodations with a safe and a hairdryer. Plasma televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

11 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a waterslide and Access to hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Fangus. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily. There are hot springs on site.
Our customers tell us that they can't get enough of the free breakfast at Hotel Los Lagos Spa & Resort. During your stay, you're just a quick walk from Los Lagos Hot Springs. Free WiFi in public areas, free self-parking and 11 outdoor pools are available.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Enjoy international cuisine while dining at Las Palmas
  • Splash around at the waterslide or swim in the indoor and 11 outdoor pools
  • Indulge with facials, hot stone massages or manicures and pedicures at Fangus
  • Amenities include a front desk safe, a business centre and 2 meeting rooms
  • On-site recreation includes hot springs, hiking/biking trails and zip-lining
  • Guests really like the accommodation for the cleanliness and spaciousness
  • Just a 1-minute drive from Baldi Hot Springs and 7 minutes from Arenal Volcano National Park
  • Airport and local-area shuttle service available for a fee
As a guest of Hotel Los Lagos Spa & Resort, you'll find a full-service spa, hot springs, and 11 outdoor swimming pools. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

A business centre and 2 meeting rooms are available. Event space at this hotel measures 5382 square feet (500 square metres) and includes conference space. An indoor pool, a children's pool, and a nightclub are also featured at the family-friendly Hotel Los Lagos Spa & Resort. A round-trip airport shuttle and an area shuttle are available for a fee. Free self parking is available.

This 3.5-star La Fortuna hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:30 AM to 9:30 AM.
Las Palmas – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Las Palmas

Things to do

  • 11 outdoor pools
  • Children's pool
  • Full-service spa
  • Hiking/biking trails
  • Horseback riding/rentals
  • Hot springs
  • Hot tub
  • Indoor pool
  • Nightclub
  • Waterslide
  • Ziplining

Family friendly

  • 11 outdoor pools
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 5,382 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot springs
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible shuttle
  • No lift
  • Pool access ramp on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

The front desk is open daily from 6:00 AM - 10 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a security system and a first aid kit
The front desk at this property is open daily from 6:00 AM - 10 PM.
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Los Lagos Spa & Resort
Hotel Los Lagos Spa & Resort Fortuna
Los Lagos Spa
Los Lagos Spa Fortuna
Hotel Los Lagos Spa Resort La Fortuna
Hotel Los Lagos Spa Resort
Los Lagos Spa La Fortuna
Los Lagos Hotel Spa And Resort
Los Lagos Spa & La Fortuna
Hotel Los Lagos Spa & Resort Hotel
Hotel Los Lagos Spa & Resort La Fortuna
Hotel Los Lagos Spa & Resort Hotel La Fortuna

Hotel Los Lagos Spa & Resort Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 941 out of 1156 reviews
Rating 8 - Good. 155 out of 1156 reviews
Rating 6 - Okay. 32 out of 1156 reviews
Rating 4 - Poor. 19 out of 1156 reviews
Rating 2 - Terrible. 9 out of 1156 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

erin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this hotel! My 7 year old was obsessed with the waterslide and went down about 200 times. We stayed 4 nights. The property is gorgeous with a stunning view of the volcano. The hot springs were great. Swim up bar was fantastic. Staff at the hotel are all very nice. You can drive up to the view point. Highly recommend. We walked up which took about 50 minutes. Bring water and should be fit as it’s uphill. My son was able to do it. We would absolutely stay here again!!
Stayed 4 nights in Feb 2025

10/10 Excellent

Idette, Clermont

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is OUTSTANDING!!! If I could rate more than 5 stars I would!!! Immaculate grounds and staff were always friendly and helpful. We booked a superior Mountain View room and that is exactly what we received. A perfect view of the Arenal Volcano. Very spacious room and bathroom with a beautiful balcony. The hot springs were amazing!!
Stayed 7 nights in Mar 2025

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome will be back soon
Stayed 7 nights in Mar 2025

10/10 Excellent

Jesse, Ingleside

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful scenery. Friendly staff. Great food. Great drinks! Kids loved the pool and water slide.
Stayed 4 nights in Mar 2025

10/10 Excellent

Edward

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2025

8/10 Good

Rajiv

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Florencia

Travelled with family
Stayed 1 night in Mar 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great few days. Property was clean with a great buffet breakfast. Views were incredible and close to things to see and do. Staff was very helpful and friendly. We would definitely stay again!
Stayed 3 nights in Mar 2025

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the property. Would definitely recommend to others and would stay again.
Stayed 1 night in Mar 2025

10/10 Excellent

Dominik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is definitely a lack of places to sit, whether in the bedroom, the terrace and the chairs at the various swimming pools. We were five in the room with only one chair. Our terrasse had only two places to sit.
Stayed 4 nights in Mar 2025

10/10 Excellent

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot springs were incredible, a great variety of pools and temperatures. Surprisingly, my favorite part was the super fast water slide into the cool pool. The volcano viewing point was lovely and we kayaked the lake below for only ten dollars. Inolvidable!
Stayed 1 night in Mar 2025

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has so much to offer from hot spring pools to adventure activities to incredible views of Volcan Arenal. The room was spacious, bed very comfortable, and bathroom modern. It is an easy drive to La Fortuna and very close to other wonderful hot spring spas like Baldi. The breakfast buffet was by far the best we experienced in Costa Rica. And the staff were the friendliest from the front desk clerk (Johan) to the horseback riding guide (Mario). Also La Fortuna is very reasonably priced and less cramped compared to properties in Manuel Antonio.
Stayed 3 nights in Mar 2025

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice Breakfast was included. Hot springs on property.
Stayed 3 nights in Mar 2025

10/10 Excellent

Ed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly. Breakfast buffet was really good. Rooms are cleaned everyday and they’re big. For a bird lover, I saw so many different varieties, especially around the lake. It’s very scenic, as well. We had a great experience.
Stayed 3 nights in Feb 2025

8/10 Good

Craig

Travelled with partner
Liked: Amenities
Very nice location and view.
Stayed 2 nights in Feb 2025

10/10 Excellent

Michael, San Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: VERY VERY nice hotel with multiple large superb hot spring pools that are easy to hang around in for hours. Also multiple pools that are not heated. Restaurants and breakfast very good. Grounds are enormous with their walking paths and lots and lots of fauna/orchids. Amenities all round are very good. Drive the volcano road on the property itself for the best view in all Arenal of the volcano!!!! Rooms very large and comfortable. Easy drive to town and the national parks. We would book again! Cons: Make sure you do NOT get booked near the new construction - they should not be booking rooms that close!!. This was literally 10 feet from our room and we spent 30mins getting it changed. Rooms have just 2 power outlets for the entire room - bring power adapter. Some Hotel rooms are 50 yds up a very steep hill. Not an issue for us but would be for elderly and if you have to lug large suitcases.
Stayed 2 nights in Feb 2025

10/10 Excellent

Jennifer, Buffalo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, great pools. Breakfast was good. Ate at pool restaurant and it was good. Staff working hard but busy so wait times for drinks was long at times but not a big deal. Room was large and clean. Only complaint/comment really is we were right next to a building under construction and crew arrived by 7 am each morning and was somewhat loud/dusty work. We were usually awake but if you like to sleep in or enjoy balcony in the morning - ask for different building than 100’s. The good thing about location is everything was quick walk.
Stayed 3 nights in Mar 2025

10/10 Excellent

Sungyub, San Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels near Arenal Volcano. You get a nice view of the Volcano. The surroundings and the quietness. The breakfast service is great. They even offer shuttle service from and to rooms.
Stayed 1 night in Mar 2025

10/10 Excellent

nina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Manisha

Liked: Amenities, property conditions & facilities
Wonderful stay. The resort is beautiful.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay at Los Lagos and we hope to be back. The hot springs are absolutely amazing.
Stayed 2 nights in Feb 2025

10/10 Excellent

Samuel

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t wait to go back! This place is beautiful. The pool, hot springs, gardens and restaurants we’re all very nice. Amazing views of Arenal volcano.
Stayed 3 nights in Feb 2025