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Hotel Los Lagos Spa & Resort

3.5 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Los Lagos Spa & Resort

Indoor pool, 11 outdoor pools, pool umbrellas, pool loungers
Indoor pool, 11 outdoor pools, pool umbrellas, pool loungers
Exterior
Garden
Villa, 2 Bedrooms, Mountain View | Private kitchenette

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
  • Hot tub
  • Pool
  • Room service
  • Spa
  • Breakfast included

Explore the area

Map
6 km oeste del Parque Central, Área del Volcán Arenal, La Fortuna, 21007
  • Los Lagos Hot Springs
    2 min walk
  • Paradise Hot Springs
    10 min walk
  • Kalambu Hot Springs
    11 min walk
  • La Fortuna (FON-Arenal)
    10 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Room, Mountain View

Superior Room, Mountain View | In-room safe, free WiFi, bed sheets

Superior Room, Mountain View

  • 60 sq m
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds OR 2 Queen Beds and 2 Single Futons

View all photos for Standard Room, Accessible, Mountain View

In-room safe, free WiFi, bed sheets

Standard Room, Accessible, Mountain View

  • 40 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed

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About this property

Hotel Los Lagos Spa & Resort

Family-friendly hotel with 11 outdoor pools and full-service spa
This smoke-free hotel features 11 outdoor pools, a full-service spa and an indoor pool. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a restaurant, a nightclub and a bar/lounge. Housekeeping is available on request.
Hotel Los Lagos Spa & Resort offers 96 air-conditioned accommodations with a safe and a hairdryer. Plasma televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

11 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a waterslide and Access to hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Fangus. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily. There are hot springs on site.
Our customers tell us that they can't get enough of the free breakfast at Hotel Los Lagos Spa & Resort. During your stay, you're just a quick walk from Los Lagos Hot Springs. Free WiFi in public areas, free self-parking and 11 outdoor pools are available.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Enjoy international cuisine while dining at Las Palmas
  • Splash around at the waterslide or swim in the indoor and 11 outdoor pools
  • Indulge with body scrubs, body wraps or hot stone massages at Fangus
  • Amenities include a front desk safe, a business centre and 2 meeting rooms
  • On-site recreation includes hot springs, hiking/biking trails and zip-lining
  • Guests really like the accommodation for the spaciousness and cleanliness
  • Steps from Los Lagos Hot Springs and 7 minutes by car from Arenal Volcano National Park
  • Airport and local-area shuttle service available for a fee
As a guest of Hotel Los Lagos Spa & Resort, you'll find a full-service spa, hot springs, and 11 outdoor swimming pools. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

A business centre and 2 meeting rooms are available. Event space at this hotel measures 5382 square feet (500 square metres) and includes conference space. An indoor pool, a children's pool, and a nightclub are also featured at the family-friendly Hotel Los Lagos Spa & Resort. A round-trip airport shuttle and an area shuttle are available for a fee. Free self parking is available.

This 3.5-star La Fortuna hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:30 AM to 9:30 AM.
Las Palmas – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Las Palmas

Family friendly

  • 11 outdoor pools
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 5,382 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot springs
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible shuttle
  • No lift
  • Pool access ramp on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

The front desk is open daily from 6:00 AM - 10 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a security system and a first aid kit
The front desk at this property is open daily from 6:00 AM - 10 PM.
Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Los Lagos Spa & Resort
Hotel Los Lagos Spa & Resort Fortuna
Los Lagos Spa
Los Lagos Spa Fortuna
Hotel Los Lagos Spa Resort La Fortuna
Hotel Los Lagos Spa Resort
Los Lagos Spa La Fortuna
Los Lagos Hotel Spa And Resort
Los Lagos Spa & La Fortuna
Hotel Los Lagos Spa & Resort Hotel
Hotel Los Lagos Spa & Resort La Fortuna
Hotel Los Lagos Spa & Resort Hotel La Fortuna

Hotel Los Lagos Spa & Resort Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 879 out of 1091 reviews" "
Rating 8 - Good. 159 out of 1091 reviews" "
Rating 6 - Okay. 32 out of 1091 reviews" "
Rating 4 - Poor. 12 out of 1091 reviews" "
Rating 2 - Terrible. 9 out of 1091 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything. Hot springs, pools landscaping, room, staff, scenery including Areal mountain. Transportation. Not enough lounge chairs at pool.
Stayed 6 nights in Sep 2024

10/10 Excellent

Linda, Pasadena

Liked: Amenities
We had a great time. We wish we had stayed longer!
Stayed 2 nights in Aug 2024

10/10 Excellent

adriana

Stayed 2 nights in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Azia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the property, beautiful and spacious with so much to see. I would recommend to anyone looking in the area.
Stayed 3 nights in Sep 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was beautiful, staff was friendly and it wasn't crowded, i was able to always have my own hot spings pool . What would make this property a 10/10 opposed to a 8/10 is if it was all inclusive, and i didn't have to feel like everytime i ordered something i need to pull out money.
Stayed 4 nights in Sep 2024

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
The pools and hot springs were phenomenal! The setting is amazing- great views of the volcano! And so close to La Fortuna and all the amenities and excursions in the area! I will definitely be back!
Stayed 2 nights in Sep 2024

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Los Lagos. Great staff and the views are amazing. Highly recommended.
Stayed 3 nights in Sep 2024

10/10 Excellent

MIRIAM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the quiet, relaxing and clean atmosphere. We enjoyed nature and we definitely would recommend. We go every year and have not been disappointed.
Stayed 1 night in Sep 2024

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Lizbeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service! Johnny in the bar area is the best one! Good Food and good service. Everyone treats you very kindly. Pura Vida
Stayed 6 nights in Aug 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility and delicious breakfast.
Stayed 2 nights in Aug 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful! Everything was perfect!
Stayed 4 nights in Aug 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, very clean and outstanding customer service.
Stayed 4 nights in Aug 2024

8/10 Good

Evin

Liked: Cleanliness, staff & service, room comfort
Good value and Beautiful Property
The grounds and property of the resort are magnificent. It's beautiful everywhere you look. The rooms are outdated and badly need renovation. We also had a few creepy crawler bugs--most of which we were not familiar with, get into the room. It wasn't surprising because there is gap all around the door to the room for them to enter. One of the walls in the bedroom was peeling from water damage and looks like it had been that way for quite some time. The pools are very nice, but there are not enough lounge chairs and can get very crowded and loud because there are a lot of families with children staying there. It's best to go early in the morning if you prefer a little quiet. The Spa is nice and the massage room, while cool with a fan, had doors open to a small private deck and the fresh air breeze coming in was lovely. The breakfast is ok, but it gets pretty old after seven days. It's pretty much the same every day with little variety throughout the week. However, it's a great location--easy to get into town with a car or Uber, and it's a very good value, which makes it possible for so many families to stay there. The best part of the stay was the wonderful staff. They were very responsive and attentive and did everything they could to ensure we enjoyed our stay. We weren't thrilled when we first arrived. But we were sad to leave when it came time to go.
Stayed 8 nights in Aug 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

VICTOR

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place. I will be back in the future and recommend to my family that lives in Costa Rica.
Stayed 1 night in Aug 2024

10/10 Excellent

Erin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! We only stayed for one night when we might a trip from the Playas Del Coco area, but we regret staying longer! Only negative is, it doesn’t have a gym. Would definitely visit again!
Stayed 1 night in Aug 2024

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
We were in this place for the first time. Our friends recommended it to us. We had a great time. Everything was top notch. Thanks to the workers, and whoever created this place. It's paradise. We will definitely visit this place again and recommend it to everyone.
Stayed 2 nights in Aug 2024

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ground and scenery are amazing. It’s close to several activities and the town.
Stayed 3 nights in Aug 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Room comfort
Beware child upcharge
We were charged an extra $200 for our 3-night stay because we had two kids with us and the resort collects an extra $37 per night per child fee. This fee was NOT included in the amount we paid to make the booking on Hotels.com and was a total shock to us at check-in. It seems this comes from a technical fault in the booking process. Although we correctly entered the ages of our teenage children on Hotels.com, Los Lagos said that the booking was made for two "infants." So they required the extra fee at check-in We called Hotels.com, and they were unwilling/unable to help with the situation, despite the fact that we did nothing wrong and the fault was mostly with their backend. While I understand Los Lagos' position, it seemed really strict and greedy to be unwilling to comp at least part of this extra fee. Be sure to VERY CAREFULLY read the tricky fine print, and confirm directly with the hotel what has and hasn't been paid for. I am very frustrated that Hotels.com will not take ownership of its mistakes/poor backend system, and also with Los Lagos for having the policies in place that create a situation that feels very much like a bait-and-switch. As for the hotel itself: Good: Breakfast, natural springs pools, pool bar OK: Room (no way to get back in from the patio if you close the door to keep the bugs out!) Bad: Long uphill walk to rooms or you have to have them call the van to drive you up. They will not allow ubers or tourist shuttles past the gate. Sloooow wifi.
Stayed 3 nights in Aug 2024