4/10 Poor
Becky
Travelled with family
13 Mar 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Freezing cold and no lighting in restroom
On a positive note, I stayed here the first night and my room was fine. BUT....
2nd night I had a different room, the room was set on 52 degrees and it was 60 degrees in the room. The light in the restroom was like a strobe light. I told the front desk we had issues and that we were headed to dinner and could they take a look. She said yes they would check it out. After dinner we came back and room was still freezing, luckily we had socks and sweatshirts to sleep in. The room never warmed up even though I adjusted the thermostat on the wall up to 80 degrees! They never came to room and even looked at the light in the bathroom. Luckily I was driving home and just wearing a hat, there was no way to get ready in the bathroom and fix your hair or do makeup. I told the gentlemen at the desk the next morning there were issues with the room and that I had spoken with the young lady at the desk the night before and she said they would be fixed but that no one had came. He looked up at me (from his phone he was on at the time) and told me "there were no maintenance men" and acted like I was an idiot for even thinking it would be fixed. No apologies at all from the staff for the cruddy room experience...Kinda a bummer as I stay there often since my daughters are in college there. I also typically love the Holiday Inn express, so I was pretty disappointed :(
Becky
Stayed 1 night in Mar 2025