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Great hotel, prinstine conditions, excellent staff especially at the reception, Mario and some some in the dining room.
Luis
Stayed 4 nights in Oct 2024
10/10 Excellent
MELISSA
17 Oct 2024
Liked: Amenities
It’s rural. Not much to walk to. Need a car but I like it. If u need Euro walk about 15 min toward town there is a bank with ATM. The hotel has everything else you may need. Super cozy beds.
Beautiful hotel and the staff was lovely. I would have liked some more menu options for Gluten Free. The facilities and location were great and very convenient. I would definitely stay there again!
Rebecca
Stayed 4 nights in Sep 2024
6/10 Okay
Jolene, Manchester
Travelled with partner
20 Sept 2024
Liked: Cleanliness
Room was new and beautiful. Service under par. No to go cups to take coffee. Called for coffee packets in room at 10am and not open until 11. Had an event doubting our stay which made it so the pool was not available. Event took precedence over guests.
excellent staff, beautiful property and amenities, very nice included breakfast with lots of options. On site restaurant was markedly more expensive than any other restaurants we saw on the island, as the only small complaint.
Brand new hotel - very quiet even though it’s right next to a hospital. Clean, comfortable and friendly staff. 10 minute drive from Lagoa to Ponta Delgada with a taxi fare of EUR 12-15. Amazing view from rooftop pool. And of course you get cookies 😊 Our only complaint was the leak from the shower stall onto the floor in the bathroom.
It was a brand new property, was very clean and nice. The service was very slow, if you asked for a thing it took a long time get it. Being a new hotel we felt the staff was not that well trained.
Parking was very easy and plenty of it but the location was not that great.
Considering its a newly opened property they could work on extending the hours for room service & the restaurants, there are no other restaurants in the immediate area to get food. also the opening and closing hours of the pool. Also ice & vending machines are definitely needed. And possibly a small shop selling snacks sodas juices etc.for guest.
Magnifique séjour dans cet hôtel récent. Chambre belle et confortable. La piscine et l'espace spa sont très bien agencés et très appréciables pour se détendre. Le personnel est au top, efficace et très accueillant. Merci !
Excelent location. Great rooms with an amazing view from the sea and mountains. Breakfast buffet excellent. If you come to the restaurant don’t be in a hurry. Nice swimmig pool , spa and very kind staff at the reception . No itens in the frigobar.