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Candlewood Suites - Lancaster West by IHG

2.5 star property

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Photo gallery for Candlewood Suites - Lancaster West by IHG

Exterior
Property amenity
Desk, laptop workspace, blackout curtains, iron/ironing board
Studio Suite, 1 King Bed, Accessible (Communications) | Private kitchen | Full-sized fridge, microwave, stovetop, dishwasher
Suite, 1 King Bed, Accessible (Communications) | Private kitchen | Full-sized fridge, microwave, stovetop, dishwasher

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
100 South Tree Drive, Lancaster, PA, 17603
  • Dutch Apple Dinner Theatre
    ‪13 min walk‬
  • Leisure Bowling & Golfing Center
    ‪2 min drive‬
  • Field of Screams
    ‪4 min drive‬
  • Harrisburg, PA (MDT-Harrisburg Intl.)
    ‪39 min drive‬

Room options

View all photos for Studio Suite, 1 Queen Bed, Accessible (Communications)

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible (Communications)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Queen Beds, Accessible (Communications)

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Suite, 2 Queen Beds, Accessible (Communications)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Suite

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Studio Suite, 1 Queen Bed, Accessible (Mobility, Accessible Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible (Mobility, Accessible Tub)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed (Comm, Roll In Shwr)

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Suite, 1 Queen Bed (Comm, Roll In Shwr)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Communications)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Accessible (Communications)

  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Communications)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Accessible (Communications)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible (Communications)

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed, Accessible (Communications)

  • Sleeps 2
  • 1 King Bed

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Exterior

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About this property

Candlewood Suites - Lancaster West by IHG

Hotel with free parking, near Dutch Apple Dinner Theatre
Along with an indoor pool, this hotel has a 24-hour fitness centre and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, coffee/tea in a common area and laundry facilities. Weekly housekeeping is available.
Candlewood Suites - Lancaster West by IHG offers 85 air-conditioned accommodations with free newspapers and coffee/tea makers. Flat-screen televisions come with cable channels. Kitchens offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit and hairdryers.

This Lancaster hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Candlewood Suites - Lancaster West by IHG. During your stay, you'll be within walking distance of Dutch Apple Dinner Theatre. Features include free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a 24-hour business centre and convenience store
  • On-site recreation includes a 24-hour gym
  • Just a 1-minute drive from Dutch Apple Dinner Theatre and 8 minutes from Franklin & Marshall College
  • Cats and dogs welcome for a fee
Candlewood Suites - Lancaster West by IHG offers its guests an indoor pool and a 24-hour fitness centre. There's a snack bar/deli on site. You'll find a 24-hour business centre on site.

A computer station is on site and WiFi is free in public spaces. Barbecue grills, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Candlewood Suites - Lancaster West by IHG. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Lancaster hotel.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking
  • Wheelchair-accessible van parking available

Food and drink

  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities

Guest services

  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per pet, per week, plus a deposit of USD 75.00 per week
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 75.00 per week
  • Pet fee: USD 75.00 per pet, per week
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Only bookings from non-local guests are accepted; guests whose residence is within 30 mi (48 km) of the property will not be allowed to check in
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9 AM to 10 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites Lancaster West Hotel
Candlewood Suites Lancaster West
Candlewood Suites ncaster Wes
Candlewood Suites Lancaster West
Candlewood Suites Lancaster West an IHG Hotel
Candlewood Suites - Lancaster West by IHG Hotel
Candlewood Suites - Lancaster West by IHG Lancaster
Candlewood Suites - Lancaster West by IHG Hotel Lancaster

Candlewood Suites - Lancaster West by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 360 out of 710 reviews
Rating 8 - Good. 165 out of 710 reviews
Rating 6 - Okay. 80 out of 710 reviews
Rating 4 - Poor. 45 out of 710 reviews
Rating 2 - Terrible. 60 out of 710 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Ruth

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
The lady at the front dress was very rude. The bathroom was not very clean.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Sarah

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What i like was the place was peaceful and quiet
Stayed 1 night in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Nov 2024

10/10 Excellent

Debby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable Sandalwood Suites
Extremely nice. Loved the bed and pillows. Maids were very friendly when I went for more towels. Need more trash bags, if they could just put in bottom of trash can
Stayed 4 nights in Nov 2024

2/10 Terrible

joseph

Travelled with partner
Gave us a early room key came back later they gave the room to somebody else
Stayed 1 night in Nov 2024

10/10 Excellent

Josh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little dated but not bad
Stayed 1 night in Nov 2024

10/10 Excellent

Giselle

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable clean room. Perfect for a quick stay
Stayed 1 night in Nov 2024

10/10 Excellent

Craig J

Liked: Cleanliness, property conditions & facilities, room comfort
Only problem not hotel fault construction going on all night outside our window
Stayed 2 nights in Nov 2024

10/10 Excellent

Ellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and helpful.
Stayed 3 nights in Nov 2024

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean, Rooms spacious and affordable
Stayed 1 night in Nov 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well kept
Stayed 1 night in Nov 2024

10/10 Excellent

Christine, Aliquippa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

4/10 Poor

Brandy

Disliked: Cleanliness, room comfort
Not impressed
The lady checking me in was nice. I was charged an extra $80 they say it will come back off later. We had dirty dishes in the dish washer, the room wasnt that clean, the couch had only god knows what on it. We refused to sit on it. The hallways and staircases reeked of weed. Whet to checkbout and had to wait almost five minutes for a clerk to c9me to the counter who ended up being in the break room right next to the front desk.
Stayed 2 nights in Oct 2024

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, great room.
Stayed 5 nights in Oct 2024

10/10 Excellent

harriet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

6/10 Okay

Karen

Disliked: Cleanliness, amenities, property conditions & facilities
Not well kept. Hotel in need of mai tenance. Looked tired and not well taken care of. Needs an overhaul. Noisy too. Thin walls amd ceilings.
Stayed 7 nights in Oct 2024

6/10 Okay

Mindy

Travelled with family
Our room was next to the elevator which was very noisy. The parking lot outside was noisy. The fitted sheets wouldn’t stay on the bed. There were hand prints on our bathroom door. The microwave clock light was so bright I had to cover it up with a towel every night.
Stayed 3 nights in Oct 2024

10/10 Excellent

Chelsea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Dennis

Stayed 1 night in Oct 2024

10/10 Excellent

Ramon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good with the whole room and kitchen design. Definitely looking forward to future bookings.
Stayed 2 nights in Aug 2024

8/10 Good

Sharon

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel but they need exterminated, roaches
Stayed 2 nights in Oct 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
everything was good
Stayed 2 nights in Oct 2024

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024