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"Rooms are very run down, & are not serviced every day. " More

By a verified traveller on Tue 27 Feb 2024

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Deluxe Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Pool View 1 King Bed Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Strip View 1-Bedroom Executive Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Strip View 1 King Bed Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Mountain View 2 Queen Beds Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the pool at The Orleans Hotel & Casino. During your stay, you're just a quick walk from Orleans Arena. Free valet parking, 10 restaurants and 4 bars are available.

  • Free valet parking and self-parking
  • Drinking and dining options include 10 restaurants, a coffee shop, a poolside bar and 4 bars/lounges
  • Take a swim in the outdoor pool or soak in the hot tub
  • Treat yourself to facials, aromatherapy or hot stone massages at The Spa Orleans
  • Services include tour or ticket assistance, a porter and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have good things to say about the accommodation, from cleanliness and comfy beds to spaciousness and overall comfort
  • Just a 3-minute drive from MGM Grand Garden Arena and a few minutes from Excalibur Casino

The Orleans Hotel & Casino ratings based on 12 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Orleans Hotel & Casino

Everyone (8) Couples (2)
3 out of 5
Rooms are very run down, & are not serviced every day.

Posted by on 27 Feb 2024

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Comment from Hotel Management

28 Feb 2024 by Chris J

Brian - Guest satisfaction is a top priority and we are disappointed to know that we did not achieve this during your recent visit. Please get in touch with us directly through our official property website so we can learn more about your experience.

3 out of 5

Posted by on 7 Oct 2023

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Comment from Hotel Management

13 Oct 2023 by The Orleans Hotel & Casino

Thank you for taking the time to leave us a review. We hope to have you stay with us again soon.

4 out of 5
Nothing fancy, but nice and friendly atmosphere with spacious, very quiet rooms and many restaurants. Had some issues with WIFI-connection of my iPhone in my room and staff has been very helpful. Floortiles in the bathroom looked actually somewhat suspicious, or at least 'used' (room 707) and bathtub was very slipery, but I have liked this place since many years and would most certainly return. Ideal place to stay after a long flight from Overseas.

Posted by on 2 Jul 2023

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Comment from Hotel Management

3 Jul 2023 by The Orleans Hotel & Casino

Please come visit us again! We’d love the opportunity to turn that four-star experience into a five-star one, Hans.

2 out of 5

Posted by on 16 Feb 2023

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Comment from Hotel Management

8 Mar 2023 by The Orleans Hotel & Casino

Hello Alan,Thank you for the rating. It's always our goal to provide five-star experiences in every interaction during our guests' visits. If you have feedback on how we can improve, please reach out to us directly through our property website.

3 out of 5
Property is very rundown, had to call to get your room cleaned. Restaurants are good.

Posted by on 15 Feb 2023

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Comment from Hotel Management

15 Feb 2023 by The Orleans Hotel & Casino

Hello Brian,Thank you for the rating. Our goal is to provide our guests with excellent experiences during every visit and guest feedback is very much appreciated.

1 out of 5
Black stuff in bathroom sink 4 mornings of my stay. Very noisy AC system woke me up in the night. No longer has a free bus transfer to Strip even though still mentioned on excessive Resort Fee.

Posted by on 24 Jun 2022

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Comment from Hotel Management

24 Jun 2022 by The Orleans Hotel & Casino

Hello Michael, Guest satisfaction is a top priority and we are disappointed to know that we did not achieve this during your recent visit. Please get in touch with us directly through our official property website so we can learn more about your experience.

4 out of 5
I was told that I had a $15 food credit after I had checked out and examined the bill realized that it hadn't been deducted even though it was confirmed at check in , would like other guests to be aware of this scam.

Posted by on 27 Mar 2022

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Comment from Hotel Management

29 Mar 2022 by The Orleans Hotel & Casino

Hello Chris, Thanks for your feedback and for taking the time to leave us a rating. Your input is very valuable to us, and we're glad to see that you had a great experience during your recent visit.

5 out of 5
J'aime la piscine et le jacuzzi qui sont calmes et pas trop peuplés comparé aux hôtels du strip. Le parking est gratuit, l'accès à la chambre est facile. Il y a un restaurant Denny's tout près, qu'on adore.

Posted by on 2 Nov 2024

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3 out of 5

Posted by on 26 Aug 2022

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4 out of 5
Personnel à l'coute et très sympathique. A mon arrivée, la salle de bains n'était pas propre et un évier était bouché de ... poils. Il sont immédiatement réagi et à mon retour dans la chambre tout était nettoyé

Posted by , from Cottens on 8 Aug 2022

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Comment from Hotel Management

8 Aug 2022 by The Orleans Hotel & Casino

Hello Pierre-Edouard, Thanks for your feedback and for taking the time to leave us a rating. Your input is very valuable to us, and we're glad to see that you had a great experience during your recent visit.

About the The Orleans Hotel & Casino

Location 4500 W Tropicana Ave, Las Vegas, NV 89103

Property Features

The Orleans Hotel & Casino offers its guests a full-service spa, an outdoor pool, and Access to hot tub. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Business amenities include a business centre and meeting rooms. Event space at this resort measures 39999 square feet (3716 square metres) and includes conference space. A casino, a children's pool, and a fitness centre are also featured at the family-friendly The Orleans Hotel & Casino. Self parking and valet parking are free. Smoking is allowed in designated areas at this Las Vegas resort.

  • 1886 guestrooms or units
  • 21 levels
  • 10 dining venues
  • 4 bars or lounges
  • Conference rooms
  • 39999 sq ft of conference space
  • 3716 sq. m of conference space
  • Casino
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Games room or arcade
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Snack bar/deli
  • Arcade/game room
  • Bowling alley on site
  • Refrigerator (on request)
  • Free cots/infant beds

Internet

Available in all rooms: Wireless internet access , High-speed internet access , Internet access (surcharge)

Parking

Free self parking , Free valet parking

Transport

  • Train station: Las Vegas International Airport Station (6.4 km / 4 mi)
  • Parking: Free valet parking and self parking

Room Amenities

The Orleans Hotel & Casino offers 1886 accommodations with laptop-compatible safes and a hairdryer. 42-inch flat-screen televisions come with cable channels and pay-per-view films. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is offered on a daily basis and fridges can be requested. Cots/infant beds (complimentary) and Rollaway/extra beds (surcharge) are also available.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Films for purchase
  • Fridge available
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Blackout curtains
  • Climate control
  • Ensuite bathroom

Food & Drink

TGI Fridays – This restaurant serves lunch and dinner. A children's menu is available.

Big Al's Oyster Bar – This restaurant serves lunch and dinner. Open daily.

Bailiwick – This restaurant specialises in American cuisine and serves lunch and dinner. Open daily.

Subway – On-site family restaurant. Open daily.

Fuddruckers – On-site family restaurant. Open 24 hours. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Bowling alley on site
  • Golfing nearby

Spa Services

The Spa Orleans has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy.

  • Couples treatment rooms
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The name on the reservation must match the name on the guest's photo identification provided at check-in.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay
  • Resort fee: USD 44.06 per accommodation, per night

The resort fee includes:

  • Business centre/computer access
  • Fitness centre access
  • In-room safe
  • Internet access
  • Phone calls
  • Pool access
  • Hot tub access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Refrigerator fee: USD 20 per stay
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

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You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.