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Virgin Hotels Las Vegas, Curio Collection by Hilton

4.5 star property

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Photo gallery for Virgin Hotels Las Vegas, Curio Collection by Hilton

Seasonal outdoor pool, open 9:00 AM to 6:00 PM, pool cabanas (surcharge)
Meeting facility
55-inch LCD TV with cable channels, TV, Netflix
4 bars/lounges, poolside bar
Villa, 1 King Bed (Richards) | View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
4455 Paradise Rd, Las Vegas, NV, 89169
  • Thomas and Mack Center
    ‪17 min walk‬
  • MGM Grand Casino
    ‪3 min drive‬
  • Fountains of Bellagio
    ‪4 min drive‬
  • Las Vegas, NV (LAS-Harry Reid Intl.)
    ‪4 min drive‬

Room options

View all photos for Grand Suite, 1 King Bed (Ruby, Strip View, Chamber)

1 bedroom, minibar, in-room safe, laptop workspace

Grand Suite, 1 King Bed (Ruby, Strip View, Chamber)

  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Hearing Accessible (Ruby, Strip View, Chamber)

1 bedroom, minibar, in-room safe, laptop workspace

Suite, 1 King Bed, Hearing Accessible (Ruby, Strip View, Chamber)

  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Ruby, Strip View, Chamber)

1 bedroom, minibar, in-room safe, laptop workspace

Suite, 1 King Bed (Ruby, Strip View, Chamber)

  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Roll-in Shower (Ruby, Chamber, Mob/Hearing Accessible)

1 bedroom, minibar, in-room safe, laptop workspace

Suite, 1 King Bed, Roll-in Shower (Ruby, Chamber, Mob/Hearing Accessible)

  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Resort, Strip View, Chamber)

1 bedroom, minibar, in-room safe, laptop workspace

Room, 1 King Bed (Resort, Strip View, Chamber)

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Resort, Chamber)

55-inch LCD TV with cable channels, TV, Netflix

Room, 1 King Bed (Resort, Chamber)

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Mobility Accessible (Resort, Chamber, Roll-In Shower)

55-inch LCD TV with cable channels, TV, Netflix

Room, 1 King Bed, Mobility Accessible (Resort, Chamber, Roll-In Shower)

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Hearing Accessible (Resort, Strip View, Chamber)

1 bedroom, minibar, in-room safe, laptop workspace

Room, 1 King Bed, Hearing Accessible (Resort, Strip View, Chamber)

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Canyon, Oasis, Chamber)

1 bedroom, minibar, in-room safe, laptop workspace

Suite, 1 King Bed (Canyon, Oasis, Chamber)

  • 123 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed (Ruby, Chamber)

55-inch LCD TV with cable channels, TV, Netflix

Grand Suite, 1 King Bed (Ruby, Chamber)

  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Hearing Accessible, Corner (Ruby)

1 bedroom, minibar, in-room safe, laptop workspace

Grand Suite, 1 King Bed, Hearing Accessible, Corner (Ruby)

  • 70 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Corner (Ruby, Chamber)

55-inch LCD TV with cable channels, TV, Netflix

Grand Suite, 1 King Bed, Corner (Ruby, Chamber)

  • 70 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Mobility Accessible, Bathtub (Resort, Chamber, Bathtub)

1 bedroom, minibar, in-room safe, laptop workspace

Room, 1 King Bed, Mobility Accessible, Bathtub (Resort, Chamber, Bathtub)

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Mobility Accessible (Resort, Chamber, Roll-In Shower)

1 bedroom, minibar, in-room safe, laptop workspace

Room, 2 Queen Beds, Mobility Accessible (Resort, Chamber, Roll-In Shower)

  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Hearing Accessible (Resort, Chamber)

55-inch LCD TV with cable channels, TV, Netflix

Room, 1 King Bed, Hearing Accessible (Resort, Chamber)

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Hearing Accessible (Resort, Chamber)

1 bedroom, minibar, in-room safe, laptop workspace

Room, 2 Queen Beds, Hearing Accessible (Resort, Chamber)

  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Resort, Chamber, Strip View)

1 bedroom, minibar, in-room safe, laptop workspace

Room, 2 Queen Beds (Resort, Chamber, Strip View)

  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Resort, Chamber)

1 bedroom, minibar, in-room safe, laptop workspace

Room, 2 Queen Beds (Resort, Chamber)

  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Suite, 2 Queen Beds (Ruby, Strip View, Chamber)

55-inch LCD TV with cable channels, TV, Netflix

Grand Suite, 2 Queen Beds (Ruby, Strip View, Chamber)

  • 65 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Hearing Accessible (Ruby, Chamber)

1 bedroom, minibar, in-room safe, laptop workspace

Room, 2 Queen Beds, Hearing Accessible (Ruby, Chamber)

  • 65 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Suite, 2 Queen Beds (Ruby, Chamber)

55-inch LCD TV with cable channels, TV, Netflix

Grand Suite, 2 Queen Beds (Ruby, Chamber)

  • 65 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Resort, Dog, Chamber)

1 bedroom, minibar, in-room safe, laptop workspace

Room, 1 King Bed (Resort, Dog, Chamber)

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Resort, Strip View, Dog, Chamber)

1 bedroom, minibar, in-room safe, laptop workspace

Room, 1 King Bed (Resort, Strip View, Dog, Chamber)

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Resort, Dog, Chamber)

1 bedroom, minibar, in-room safe, laptop workspace

Room, 2 Queen Beds (Resort, Dog, Chamber)

  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 King Bed (Canyon, Grand Chamber)

Deluxe Suite, 1 King Bed (Canyon, Grand Chamber) | Living area | 55-inch LCD TV with cable channels, TV, Netflix

Deluxe Suite, 1 King Bed (Canyon, Grand Chamber)

  • 84 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Ruby, Chamber)

1 bedroom, minibar, in-room safe, laptop workspace

Suite, 1 King Bed (Ruby, Chamber)

  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Corner (Opal, Chamber)

1 bedroom, minibar, in-room safe, laptop workspace

Grand Room, 1 King Bed, Corner (Opal, Chamber)

  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Hearing Accessible, Corner (Opal, Chamber)

1 bedroom, minibar, in-room safe, laptop workspace

Grand Room, 1 King Bed, Hearing Accessible, Corner (Opal, Chamber)

  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Villa, 1 King Bed (Opal, 1 Bedroom, 2 Story Villa)

Grand Villa, 1 King Bed (Opal, 1 Bedroom, 2 Story Villa) | Living area | 55-inch LCD TV with cable channels, TV, Netflix

Grand Villa, 1 King Bed (Opal, 1 Bedroom, 2 Story Villa)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Villa, 1 King Bed (Opal, 1 Story)

Terrace/patio

Deluxe Villa, 1 King Bed (Opal, 1 Story)

  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 1 King Bed (Opal, 1 Bedroom, 1 Story)

Villa, 1 King Bed (Opal, 1 Bedroom, 1 Story) | Living area | 55-inch LCD TV with cable channels, TV, Netflix

Villa, 1 King Bed (Opal, 1 Bedroom, 1 Story)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Ruby, Dog, Chamber)

1 bedroom, minibar, in-room safe, laptop workspace

Suite, 1 King Bed (Ruby, Dog, Chamber)

  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Corner (Ruby, Dog, Chamber)

1 bedroom, minibar, in-room safe, laptop workspace

Grand Suite, 1 King Bed, Corner (Ruby, Dog, Chamber)

  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 2 Queen Beds (Ruby, Dog, Chamber)

1 bedroom, minibar, in-room safe, laptop workspace

Grand Suite, 2 Queen Beds (Ruby, Dog, Chamber)

  • 65 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

SAHARA Las Vegas

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.2 out of 5, Very good, (18323)
The price is CHF 237
for 1 room
includes taxes & fees
8 Mar - 9 Mar
SAHARA Las Vegas

About this property

Virgin Hotels Las Vegas, Curio Collection by Hilton

Luxury resort with 7 restaurants and casino
Along with 7 restaurants, this resort has a casino and 4 bars/lounges. Valet parking is free. Additionally, a fitness centre, a poolside bar and 3 coffee shops/cafes are on-site. Change of bedsheets is available on request
Virgin Hotels Las Vegas, Curio Collection by Hilton offers 1502 accommodations with minibars and laptop-compatible safes. 55-inch LCD televisions come with premium cable channels and Netflix.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and change of bedsheets can be requested.

Recreational amenities at the resort include a fitness centre and a seasonal outdoor pool.
Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and massages.
Our customers tell us they can't get enough of Virgin Hotels Las Vegas, Curio Collection by Hilton's great location. During your stay, you're just a quick walk from Hughes Center. Free valet parking, 7 restaurants and 4 bars are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free valet parking and self-parking
  • Enjoy American cuisine at One Steakhouse, one of the property's 7 restaurants and 4 bars/lounges
  • Take a swim in the seasonal outdoor pool
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym
  • Guests really like the accommodation for the cleanliness, spaciousness and comfy beds
  • Just a 2-minute drive from Thomas and Mack Center and a few minutes from T-Mobile Arena
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Virgin Hotels Las Vegas, Curio Collection by Hilton offers its guests a fitness centre and a seasonal outdoor pool. There are 7 restaurants and 3 coffee shops/cafes on site. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar.

There's an onsite business centre. A casino, spa services, and a sportsbook are also featured at the luxury Virgin Hotels Las Vegas, Curio Collection by Hilton. Free self parking and valet parking are available. A complete renovation of Virgin Hotels Las Vegas, Curio Collection by Hilton was completed in December 2020.

Smoking is allowed in designated areas at this 4.5-star Las Vegas resort.

One Steakhouse – This restaurant specialises in American cuisine and only serves dinner. Guests can enjoy drinks at the bar.
Nobu – This restaurant specialises in Japanese cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Chow Fun – This restaurant specialises in Asian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Kassi Beach House – This poolside restaurant specialises in Italian cuisine and serves brunch, lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Kitchen at Commons Club – This restaurant specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Parking and transport

  • Free covered self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 coffee shops/cafes
  • 4 bars/lounges
  • 7 restaurants
  • A poolside bar

Restaurants on site

  • Chow Fun
  • Kassi Beach House
  • Kitchen at Commons Club
  • Nobu
  • One Steakhouse

Things to do

  • 50 gaming tables
  • 650 slot machines
  • Casino (60,000 square feet of space)
  • Concerts/live shows
  • Gym
  • Seasonal outdoor pool
  • Sportsbook

Family friendly

  • Laundry facilities
  • Lifeguards on site
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Outdoor entertainment area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Spa

  • Deep-tissue massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices
  • Doorbell and phone notification
  • Lever door handles
  • Lift (203 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
The name used to book the reservation must match the one used by the guest at check-in, along with matching photo identification. This property does not accept name changes for existing bookings.

Access methods

Staffed front desk

Pets

  • Pets: USD 60 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night
  • Resort fee: USD 54.42 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes
  • In-room bottled water
  • Internet access
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 60 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
The swimming pool hours of operation vary with the season.

We should mention

  • The seasonal pool will open in April and close in October.
  • Pool access available from 9:00 AM to 6:00 PM
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hard Rock
Hard Rock Hotel & Casino
Hard Rock Hotel & Casino Las Vegas
Hard Rock Las Vegas
Hard Rock Hotel Casino Las Vegas
Hard Rock Hotel Casino
Hard Rock Casino Las Vegas
Hard Rock Casino
Hard Rock Hotel Casino
Virgin Hotels Las Vegas Curio Collection by Hilton
Virgin Hotels Las Vegas, Curio Collection by Hilton Resort
Virgin Hotels Las Vegas, Curio Collection by Hilton Las Vegas

Virgin Hotels Las Vegas, Curio Collection by Hilton Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 4371 out of 6996 reviews
Rating 8 - Good. 1367 out of 6996 reviews
Rating 6 - Okay. 622 out of 6996 reviews
Rating 4 - Poor. 347 out of 6996 reviews
Rating 2 - Terrible. 289 out of 6996 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robert, Collegeville

Stayed 2 nights in Nov 2024

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time. The resort is beautiful and One Steakhouse was amazing.
Stayed 1 night in Nov 2024

8/10 Good

Kahli, Detroit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel off the strip. Dining options across the street were good and way more reasonably priced than restaurants on the strip. Would stay here again for the right price.
Stayed 3 nights in Nov 2024

10/10 Excellent

Kayleigh

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
There was a strike going on outside of the hotel, we were booed for going into the hotel- but once inside the employees were so great to us and upgraded our room because of the inconvenience. I would definitely stay there again.
Stayed 1 night in Nov 2024

8/10 Good

Christian, Henderson

Stayed 1 night in Oct 2024

10/10 Excellent

Cierra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Yohalis, Denver

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Unfortunately, we were there while the property was on strike. They did very little to compensate us for the unfortunate experience. Had we known what was happening, we probably would have selected another resort. I felt terrible for the way the staff was being treated, however it was unfair that we did not have full service of our rooms, lack of access to the main restaurant, and the management didn't seem to care about us or the staff. Please pay your hotel staff fairly so that this does not occur again.
Stayed 4 nights in Nov 2024

6/10 Okay

Shawanda Theresa

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It’s no way a nice hotel as this one doesn’t have microwaves. After a long day of site seeing and dinner at one steakhouse. How am I supposed to warm my food up and eat?
Stayed 3 nights in Nov 2024

2/10 Terrible

Bridget

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Beware ::: not professional staff at this hotel
From checking in to navigating hotel staff was rude and unfriendly and not helpful. Staff on strike outside were yelling and screaming and blocked our entering. We had no idea about strike. Staff at spa was horrendous!!! Rude intense and dismissive ended up walking away when we went to check in because how awful the staff was to my daughter and myself. You could not pay me to Come back.
Stayed 1 night in Nov 2024

8/10 Good

Megan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The situation surrounding the hotel was not under their control—there was a union strike going on that grew progressively more aggressive and hostile throughout our stay. It was very uncomfortable crossing the picket line.
Stayed 3 nights in Nov 2024

6/10 Okay

Devin M

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The potential of this property is amazing. I loved it there. There was just a few issues some of which were beyond anyone's control. We happened to stay there when there was a strike on. The picketers had a laud speakers repeating " NO CONTRACT ,NO PEACE" 24 hours a day. Then the hotels answer was to play outdoor music extremely laud to drown out the picketers. Just sounded like complete mayhem. We as customers had nothing to do with this labor dispute but we were the victims. Also not everything was open due to the labor dispute. I do completely understand that the staff was doing all they could do. On our day leaving we needed a cab to the airport at 3 am. We went to the front desk and asked them to make a call for us. We were told What do you want me to do about it. it wasn't until we asked to use the phone ourselves that we had a cab coming. When we went outside the guys there who look after the coming and goings approached us. we told him what went on and Said we have house vehicles and he did give us a ride ( thank you so much ). This info should have been looked after by the front desk. I guess we were just wasting their time.
Stayed 2 nights in Nov 2024

8/10 Good

brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Quick overnight
The lady who check me in was professional and friendly. Some of the hotel staff were on strike outside of the hotel. They harassed you on the way to the front entrance. They had music blasting aimed at the hotel from the parking lot. It was the craziest thing i have ever experienced at a hotel. The good thing was you could not hear it inside. The room was great! It had a couch and a table to lounge. There was a doorbell and even a seperate door to close off the bedroom from the entrance and bathroom. The only odd thing about the room was it did not have a blanket on the bed or in the closet. My first experience with this. It was cold and you had to raise the temperature of the room to 78 degrees to counteract the no blanquet. Our room had an almost perfect view of the sphere. It was quiet and easy to sleep.
Stayed 1 night in Nov 2024

8/10 Good

Petr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Housekeeping team were responsive and helpful.
Stayed 5 nights in Oct 2024

4/10 Poor

Kyle

Travelled with partner
Liked: Cleanliness
I want to preface this by saying we have stayed at the property (when it was still Hard Rock) a few times and LOVED it. Hence we came back despite the Virgin takeover. Vegas has priced themselves out of being a destination and done everything possible limit hospitality towards its guests. This will be our last trip to Vegas for the foreseeable future. - Our room had no option for room service, even the phone would not call the front desk - Our room also had a single towel and we could not get another despite trying multiple times - There is no coffee maker, no decent drinking water despite an insulting .25L bottle in the room. - We saw a concert at the Theater (used to be The Joint) and the sound engineering was horrible and the bands all looked like they wanted to get the heck out of there. - Adding airport convenience stores at ABOVE airport pricing inside the hotel is insulting. $8 for a can of PBR? $6 for a small bottle of water? - Drinks and food is so astronomical that including tips its easily over three digits for even breakfast. Outside of that, the Culinary Union went on strike and shut down the restaurants in the hotel and Virgin did nothing to communicate this with its guests nor make offers of compensation or arrangements to improve client experiences. In effect, once we got through the secruity and picket line, we had to go to other hotels for food and beverage service. What a joke. At least the bed was comfortable, even though it was a single blanket.
Stayed 2 nights in Nov 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Diedra, Charlotte

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2024

4/10 Poor

Jo, Horton

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
When we arrived, all the culinary staff were on strike so all the restaurants were shut. Not one word of this was mentioned at check-in. There were strikers picketing outside but this also wasn't mentioned and over the three nights of our stay, their numbers swelled and they became much more aggressive and intimidating towards staff and customers. Regardless of the justifiaction or otherwise for the strike the hotel managed it appallingly. They managed to get one restaurant open enough for a buffet breakfast (at $35 a head) but didn't tell us that or let us know the hours. The only option for refreshments seemed to be Dunkin' Donuts and one of the bars. At no point did anyone acknowledge or apologise for the situation. On our last night, thoroughly fed up with the situation and by the abuse outside, we complained at the front desk. Again no apology, the girl told us they were not allowed to discuss it. She did get her supervisor whose whole attitude was basically 'tough'. Eventually she said she'd refund the three nights resort fee (and don't get me started on that!) but couldn't do more as we'd booked through a third party - Expedia - and to take it up with them!. It is hardly Expedia's fault that the hotel failed to deliver the service and facilities we'd booked. The resort fee wasn't refunded correctly so we ended up in a battle with them to sort it. Attitude was awful. Valet staff were great esp as they had to put up with racket outside. Virgin - sort it out!
Stayed 3 nights in Nov 2024

10/10 Excellent

Jesse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Very clean. FREE parking!!! Spacious and quiet rooms. Thank you.
Stayed 1 night in Nov 2024

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Mao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first choice in Las Vegas
Stayed 2 nights in Nov 2024

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Mao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first choice hotel in Las Vegas

10/10 Excellent

alan

Stayed 1 night in Nov 2024

6/10 Okay

Eric

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024