2/10 Terrible
Hideliza
18 Oct 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible check in and reception
Avoid this hotel they don't care about the welfare of guests! We were all wet when we arrived as it was raining hard. The two persons at the reception seemed too busy to even say Bonjour to us and ignored us for maybe 30 seconds. She did not even offer a towel to help us get dry. That is the least of my complaint though, she gives us directions to our room and says it is about 5 minutes walk which is really far when it is raining. They did not offer an umbrella and I was told later that they didnt have one. We could not find the annex on our own so by now we were really soaking wet, it was dark and the restaurant that they were referring to did not have a name in front instead only had a menu that had its name on it. The room is not really 5 mins, it was closer, and the door name would not be visible from the main street specially on a dark rainy day. One of us went back to the reception and told the other guy that he needs to accompany us so we can find the room. The initial response we got was that he can't because he will get wet!!! Imagine being soaking wet and getting such response! He eventually helped get us there. I complained to this guy that this is the worst reception we got from years of travel, and he proceeds to say that they have 130 rooms and were busy with a group bookings but he was sorry. I had more to say about the attitude of the person who checked us in but there is limited space here..The trashcan also still had trash from the previous guest!
Hideliza
Stayed 1 night in Oct 2024