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The Constance, The Whitlock, & The Dewey By The Lenox Collection

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Constance, The Whitlock, & The Dewey By The Lenox Collection

Free WiFi, bed sheets
Front of property
Room, Private Bathroom (William's Suite (17)) | Free WiFi, bed sheets
Interior
TV

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Gym
  • Breakfast included
  • Housekeeping
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

Map
11 Old Stockbridge Road, P.O.Box 1717, Lenox, MA, 01240-1717
  • Lenox Library
    2 min walk
  • The Bookstore
    4 min walk
  • Ventfort Hall Mansion and Gilded Age Museum
    8 min walk
  • Pittsfield, MA (PSF-Pittsfield Municipal)
    12 min drive

Room options

View all photos for Deluxe Room, 1 King Bed (Whitlock Inn)

Free WiFi, bed sheets

Deluxe Room, 1 King Bed (Whitlock Inn)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Dewey Inn)

Standard Room, 1 King Bed (Dewey Inn) | Free WiFi, bed sheets

Standard Room, 1 King Bed (Dewey Inn)

  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed (Dewey Inn)

Standard Room, 1 Queen Bed (Dewey Inn) | Free WiFi, bed sheets

Standard Room, 1 Queen Bed (Dewey Inn)

  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, 2 Double Beds (Whitlock Inn)

Free WiFi, bed sheets

Double Room, 2 Double Beds (Whitlock Inn)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room,1 Queen Bed(Constance Inn)

Shower, designer toiletries, hair dryer, towels

Standard Room,1 Queen Bed(Constance Inn)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed (Dewey Inn)

Deluxe Room, 1 King Bed (Dewey Inn) | Free WiFi, bed sheets

Deluxe Room, 1 King Bed (Dewey Inn)

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed (Dewey Inn)

Deluxe Room, 1 Queen Bed (Dewey Inn) | Free WiFi, bed sheets

Deluxe Room, 1 Queen Bed (Dewey Inn)

  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Whitlock Inn)

Free WiFi, bed sheets

Room, 1 King Bed (Whitlock Inn)

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Whitlock Inn)

Free WiFi, bed sheets

Standard Room, 2 Double Beds (Whitlock Inn)

  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (Whitlock Inn)

Free WiFi, bed sheets

Standard Room, 1 King Bed (Whitlock Inn)

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed (Whitlock Inn)

Standard Room, 1 Queen Bed (Whitlock Inn) | Free WiFi, bed sheets

Standard Room, 1 Queen Bed (Whitlock Inn)

  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King bed (Constance Inn)

Deluxe Room, 1 King bed (Constance Inn) | Free WiFi, bed sheets

Deluxe Room, 1 King bed (Constance Inn)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Constance Inn)

Shower, designer toiletries, hair dryer, towels

Room, 1 Queen Bed (Constance Inn)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room,1 King Bed (Constance Inn)

Free WiFi, bed sheets

Standard Room,1 King Bed (Constance Inn)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Whitlock Cozy Queen)

Room, 1 Queen Bed (Whitlock Cozy Queen) | Free WiFi, bed sheets

Room, 1 Queen Bed (Whitlock Cozy Queen)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed (Whitlock Inn)

Deluxe Suite, 1 King Bed with Sofa bed (Whitlock Inn) | Free WiFi, bed sheets

Deluxe Suite, 1 King Bed with Sofa bed (Whitlock Inn)

  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed (Dewey Carriage House)

Room, 1 Queen Bed (Dewey Carriage House) | Free WiFi, bed sheets

Room, 1 Queen Bed (Dewey Carriage House)

  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed with Sofa bed (Dewey Carriage House Inn)

Suite, 1 King Bed with Sofa bed (Dewey Carriage House Inn) | Free WiFi, bed sheets

Suite, 1 King Bed with Sofa bed (Dewey Carriage House Inn)

  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds (Constance Inn)

Suite, 2 Queen Beds (Constance Inn) | Free WiFi, bed sheets

Suite, 2 Queen Beds (Constance Inn)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed (Constance Cozy Queen)

Room, 1 Queen Bed (Constance Cozy Queen) | Free WiFi, bed sheets

Room, 1 Queen Bed (Constance Cozy Queen)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed (Whitlock Inn)

Free WiFi, bed sheets

Deluxe Room, 1 King Bed (Whitlock Inn)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed (Constance Inn)

Deluxe Room, 1 Queen Bed (Constance Inn) | Free WiFi, bed sheets

Deluxe Room, 1 Queen Bed (Constance Inn)

  • Sleeps 2
  • 1 Queen Bed

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About this property

The Constance, The Whitlock, & The Dewey By The Lenox Collection

Hotel in Lenox with free breakfast and fitness centre
This smoke-free hotel features a fitness centre, coffee/tea in a common area and concierge services. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a library, express check-out and wedding services.
The Constance, The Whitlock, & The Dewey By The Lenox Collection offers 66 air-conditioned accommodations with complimentary bottles of water and designer toiletries. Televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Lenox hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at The Constance, The Whitlock, & The Dewey By The Lenox Collection gets high marks from our customers. During your stay, you're just a quick walk from Lenox Library. Free WiFi in public areas, free self-parking and a gym are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Services include a concierge and wedding services
  • On-site recreation includes a gym, fitness classes and Pilates classes
  • Guests have great things to say about the breakfast and the location
  • Steps from Lenox Library and 4 minutes on foot from The Bookstore
Free breakfast is available daily. WiFi is free in public spaces. A fitness centre, a library, and coffee/tea in common area are also featured at The Constance, The Whitlock, & The Dewey By The Lenox Collection. The hotel can provide concierge services and wedding services. Self parking is free.

This 3.5-star Lenox hotel is smoke free.

Guests are served a free continental breakfast daily from 7:00 AM to 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM
  • Coffee and tea in common areas

Conveniences

  • Limited-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Wedding services

Accessibility

  • No lift
  • Thin carpet in room

More

  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Free bottled water

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0005001520
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Property is also known as

Rookwood Inn
Rookwood Inn Lenox
Rookwood Lenox
Rookwood Inn
The Constance
The Lenox Collection
The Constance The Whitlock The Dewey By The Lenox Collection

The Constance, The Whitlock, & The Dewey By The Lenox Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 210 out of 404 reviews" "
Rating 8 - Good. 109 out of 404 reviews" "
Rating 6 - Okay. 53 out of 404 reviews" "
Rating 4 - Poor. 22 out of 404 reviews" "
Rating 2 - Terrible. 10 out of 404 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Sheila

Liked: Staff & service
Stayed 1 night in Aug 2024

8/10 Good

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy with stay. Thank you.
Stayed 1 night in Aug 2024

6/10 Okay

Amy

Travelled with partner
Liked: Cleanliness, staff & service
Our room number 8 had an old type of odor so we opened the window. There was one lonely chair in the room. So my husband sat on that and I could either sit on the bed or the floor. Something was wrong with the dining room; so not open for dinner or brunch; which was one of the reasons we booked the inn. Would not stay again.
Stayed 2 nights in Aug 2024

10/10 Excellent

Susan

Stayed 1 night in Aug 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool rooms, I enjoyed the colonial aesthetic.
Stayed 1 night in Aug 2024

8/10 Good

Luca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

jongsei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Melvin, Toronto

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms were furnished with low-quality amenities (bed; dresser; desk, rug) that had appearances of having been acquired at a Thrift Shop. Room was not cleaned between day #1 and day #2 stay. There is literally no lighting along the front stir entrance, which was extremely unsafe. Three calls to the central desk manager @ Constance were never responded to, even though phone contact was provided in voicemails left. With no on-sight manager at the Dewey, I felt no personal connection to the Inn whatsoever. A thoroughly disappointing experience, across the board.
Stayed 2 nights in Aug 2024

6/10 Okay

Tammy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We stayed in the Whitlock. The location was fabulous. The hotel itself is run down, with worn carpet on the stairs and hallways. The room was adequate, nothing special. No water bottles , no mini fridge, no clock. It was impossible to darken the room much at night, as the pull down shades allow light at the edges. The bed was just ok. However, the Whitlock most definitely has the best location for walking to shops and restaurants.
Stayed 2 nights in Aug 2024

8/10 Good

Casey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in the Constance. So pretty much everything was fantastic. Great staff and is a perfect place to stay for seeing a show at Tanglewood. The reason for the reduced star is because the walls are paper thin, you can hear everything. They do provide a white noise generator to help keep conversations personal but that can only go so far. Overall great just not excellent. I do not know if this is the same situation at the other two locations.
Stayed 1 night in Aug 2024

6/10 Okay

Greg

Stayed 15 nights in Aug 2024

8/10 Good

Mary

Disliked: Amenities
Room was nice but hallways need an update. Also the towel rack in our room was broken. More GF options needed for continental breakfast.
Stayed 2 nights in Aug 2024

8/10 Good

Borden

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Access to town was the best thing. Room was clean and neat and adequate for our needs. The only problem was that the continental breakfast did not go long enough. It was crowded, and parking was difficult. Space is small. Suggest adding a half hour, at least. Lenox is great!
Stayed 2 nights in Aug 2024

8/10 Good

Michael, LINCOLN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay with my wife, comfortable room, excellent hosts. Location perfect, walkable to everything. We throughly enjoyed our stay.
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness was very good I did not like the bed. The "plastic" wrap around the mattress made the sheets slippery and the sheets to come undone from the bed! Otherwise everything else was very good. Thank you
Stayed 2 nights in Aug 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff (especially Logan) were friendly, helpful and very accommodating. Great visit!
Stayed 2 nights in Aug 2024

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Close to town with plenty of restaurants
Stayed 1 night in Aug 2024

10/10 Excellent

timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful
Stayed 2 nights, we thought it was a delightful hotel.
Stayed 2 nights in Aug 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will plan to return!
A very positive stay. Friendly staff in a beautiful historic home with a beautiful yard and gardens. We enjoyed breakfast on the spacious porch. Free on-site parking is much appreciated as well as continental breakfast with freshly sliced strawberries and blurleberries.
Stayed 1 night in Aug 2024

10/10 Excellent

Maria, St Louis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, charming hotel! Very comfortable beds, lovely terrace and garden, within walking distance of everything downtown.
Stayed 1 night in Aug 2024

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

4/10 Poor

Robert

Liked: Cleanliness
Disliked: Amenities
Barebones comfort, one chair, no desk, difficult TV, noise from HVAC
Stayed 2 nights in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great night-- very walkable to everything in the center of Lenox, and a short drive to Tanglewood! We will definitely be back next time we are in the area.
Stayed 2 nights in Aug 2024

2/10 Terrible

Donald

Travelled with partner
Non-functioning electric outlets Inedible breakfast. Check-in at different location. Room key that opens multiple rooms so no security. Small shower and claustrophobic toilet. Tap rather than bottled water. OUTRAGEOUSLY overpriced.
Stayed 1 night in Aug 2024