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SureStay Hotel by Best Western Lewiston

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Lewiston

Free daily continental breakfast
Combined shower/bathtub, hair dryer, towels
Exterior
Lobby
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, free WiFi, bed sheets

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Breakfast included
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

Map
516 Pleasant St, Lewiston, ME, 04240
  • St. Mary's Regional Medical Center
    ‪5 min drive‬
  • Bates College
    ‪5 min drive‬
  • Central Maine Medical Center
    ‪5 min drive‬
  • Portland, ME (PWM-Portland Intl. Jetport)
    ‪45 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave)

Desk, laptop workspace, free WiFi, bed sheets

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, free WiFi, bed sheets

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

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Exterior

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About this property

SureStay Hotel by Best Western Lewiston

Hotel in Lewiston with free breakfast and 24-hour front desk
A snack bar/deli, laundry facilities and a 24-hour front desk are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include ATM/banking services and a vending machine.
SureStay Hotel by Best Western Lewiston offers 62 accommodations with a hairdryer. 43-inch flat-screen televisions come with cable channels. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at SureStay Hotel by Best Western Lewiston. During your stay, you're just a quick walk from Atrium Art Gallery, University of Southern Maine. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include laundry facilities, an ATM and a vending machine
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 10 minutes on foot from Atrium Art Gallery, University of Southern Maine and a 3-minute drive from The Public Theater
  • Dogs welcome for a fee
There's a snack bar/deli on site. Free breakfast is served daily. Public spaces have free WiFi and wired Internet. SureStay Hotel by Best Western Lewiston also features a vending machine, laundry facilities, and an ATM. Free self parking is available. A complete renovation of SureStay Hotel by Best Western Lewiston was completed in May 2022.

This Lewiston hotel is smoke free.

Guests are served a free continental breakfast daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily
  • Snack bar/deli

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Built in 1990
  • Renovated entire property - May 2022
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels

Food and drink

  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property allows guests 18 or over to check in with valid military ID.

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per day
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

SureStay Hotel by Best Western Lewiston Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 147 out of 341 reviews
Rating 8 - Good. 97 out of 341 reviews
Rating 6 - Okay. 43 out of 341 reviews
Rating 4 - Poor. 31 out of 341 reviews
Rating 2 - Terrible. 23 out of 341 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Mike

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival, the check-in clerk clearly had a weapon on him unprofessional to have showing the toilet did not work said something to the front desk and they just said OK
Stayed 1 night in Mar 2025

6/10 Okay

Marcus

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Mar 2025

2/10 Terrible

Diana

Stayed 1 night in Feb 2025

6/10 Okay

Tanya

Travelled with family
Liked: Room comfort
Disliked: Cleanliness

Average stay stay for average price

Dated, bathroom had not been clean, room floors were not clean.
Stayed 1 night in Mar 2025

8/10 Good

charlotte

Stayed 1 night in Feb 2025

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet
Stayed 10 nights in Feb 2025

10/10 Excellent

Charles

Big windows gave us a good view of lots of snow falling. And the managers made surethe parking lot was plowed and everyone could dig out their car!
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Give it a try

Staff was very attentive. Place convenient off of major highway
Stayed 2 nights in Feb 2025

6/10 Okay

Holly

Business traveller
Disliked: Cleanliness
The place was not clean and felt sketchy.
Stayed 1 night in Feb 2025

2/10 Terrible

Chelsea

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, amenities
Was a nice place to stay friendly staff
Stayed 1 night in Feb 2025

8/10 Good

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel clean room but no rugs?????? And the back door there was cigarettes all over out back!!!!!’
Stayed 1 night in Jan 2025

10/10 Excellent

Brooke

Stayed 7 nights in Dec 2024

10/10 Excellent

Wayne

Stayed 1 night in Dec 2024

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
All
Stayed 1 night in Dec 2024

10/10 Excellent

Claude

Stayed 3 nights in Dec 2024

6/10 Okay

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were most pleasant.
Stayed 2 nights in Dec 2024

10/10 Excellent

Tharasa A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I work overnight shifts in the area and sometimes it's easier to sleep before making the 2hr drive home. The staff is always friendly and accommodating and the rooms have everything I need. I recommend this place to all of my coworkers who nake the same sort of commute.
Stayed 1 night in Dec 2024

10/10 Excellent

Sixsta

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 4 nights in Dec 2024

2/10 Terrible

Jacob

Business traveller
Disliked: Amenities
This place is garbage staff room and entire hotel is disgusting. Do not stay here dirty sheets pillows and room
Stayed 4 nights in Dec 2024

2/10 Terrible

Grant

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Worst employees i ever ever ever seen in a hotel C

The customer service is terrible ...there are insanely mean and will steal your deposit e Every single time no matter what ... They'll make something up if they ask you. It's a complete skin to get another 100 bucks. I use the towels and they were wet when I left. Mind you, these are towels that though it tells you to use so yes, they will wet and they charge me half my deposit For using the towels!!!! The next morning when they told me they were keeping The deposit for using towels which is what they're therefore isn't it... When I even. Started to question.It they said they'll call the cops if I don't leave... i know it sounds literally impossible huh ??? I dare.you try it And if you do please record everything.I wish I did because they're literally robbing people
Stayed 1 night in Dec 2024

8/10 Good

James

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Shauwn

Travelled with family

Quick trip

Hotel was great for the price. Exterior makes you question it but inside is nice. Did seem to have some unsavory people staying there completing transactions in the hallways and the parking lot. Good water pressure in the shower. Breakfast was extremely limited on what is offered, so I’d suggest going out for it.
Stayed 1 night in Dec 2024