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Best Western Urban Hotel

3-star property
48 Bis Rue De Valenciennes, Lille, Nord 044 511 21 42
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4.0 out of 5
Very good!
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Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Comfort Room, Multiple Beds, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Classic Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Comfort Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Classic Room, 1 Single Bed, Non Smoking

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Best Western Urban Hotel . During your stay, you're just a quick walk from Jean-Baptiste Lebas Square. Features include free WiFi in public areas and free self-parking, plus a restaurant.

  • Free Wi-Fi in some public areas
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include free newspapers in reception, a front desk safe and multilingual staff
  • Just a 3-minute drive from Zenith Arena Concert Hall and 7 minutes from Pierre Mauroy Stadium
  • Pets welcome for a fee (restrictions apply)

Best Western Urban Hotel ratings based on 3 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Urban Hotel

Everyone (2) Family (1)
4 out of 5
Je remercie personnellement le jeune homme responsable de la réception qui a immédiatement compris mon désarroi après la première nuit passée dans une chambre standard, 10 m2, matelas inconfortable, ménage superficiel, tuyauterie de douche rouillée et défaillante, serviettes de toilette fines et inefficaces, tasses à thé sales, habillage structurel en bois effondré et rafistolé de la fenêtre de la chambre. Il m’a proposé une chambre au 2ème étage rénovée, spacieuse, propre et agréable.

Posted by on 18 Aug 2022

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Comment from Hotel Management

23 Aug 2022 by Sarah - Réceptionniste

Chère Carole,Tout d'abord, merci pour votre très jolie note !Nous sommes ravis que notre hôtel et nos services vous aient plu notamment l'efficacité du réceptionniste.Nous nous ferons un plaisir de vous recevoir de nouveau lors d'une prochaine visite et de vous satisfaire tout autant.A très vite.

4 out of 5
Gute Lage. Gute Parkmöglichkeiten fürs Auto. Lärmpegel in meinem Zimmer war etwas hoch (Frühstückvorbereitungen und abendlicher Lärm der Restaurantgäste)

Posted by on 20 May 2019

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4 out of 5

Hyva edullinen hotelli

Cons: Hotoellissa voisi olla enemman ruokapalveluita ja laajempi aulabaari.
Location: Metromatkan (tai kavellen n. 20 min) paassa on Lillen vanhakaupunki ja linnoitus.
Hyva edullinen hotelli, ei keskustassa, mutta metroasema melko lahella. Palveluita ei juuri lahella ole ja hotellista puuttuu baari, mutta omatoimatkaajalle erinomainen vaihtoehto. Paikka on hyvin rauhallinen ja hotellin tunnelma miellyttava.

Posted by , from Tampere, Maailma on 13 Sep 2016

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About the Best Western Urban Hotel

Location 48 Bis Rue De Valenciennes, Lille, Nord 59000

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A terrace, multilingual staff, and a garden are also featured at the eco-certified Best Western Urban Hotel . Limited free parking is available on a first-come, first-served basis.

  • 1 building
  • 40 guestrooms or units
  • 4 levels
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • Bar or lounge
  • Dining venue

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Lille (XFA-Lille Flandres Train Station) (2.3 km / 1.4 mi)
  • Metro station: Porte de Valenciennes Station (0.4 km / 0.3 mi)
  • Parking: Free self parking

Room Amenities

Best Western Urban Hotel offers 40 accommodations with espresso makers and complimentary bottles of water. 80-cm flat-screen televisions come with premium satellite channels. Bathrooms include a shower and hairdryers. Housekeeping is provided on a daily basis.

  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Espresso maker
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Telephone
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Travel cot

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10 AM and at the weekend from 7 AM to 11:00 AM.

Urban Hotel – This café only serves breakfast.

ROCOCO BAR & RESTO – This restaurant specialises in French cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Stair-free path to entrance
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 1:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: EUR 10 per pet, per night
  • Maximum 1 (weight limit: 44 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve on-site parking

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Eurocard and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free - maximum age 2
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.76 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 14 for adults and from EUR 8 for children
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: EUR 25 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Grand Palais
  • Best Western Grand Palais Lille
  • Best Western Hôtel Grand Palais
  • Best Western Hôtel Grand Palais Lille
  • Hôtel Grand Palais Lille
  • Hôtel Grand Palais
  • Grand Palais Lille
  • Urban Hotel Lille
  • Urban Lille
  • Best Western Urban Hotel Spa
  • Best Western Urban Hotel Lille
  • Best Western Urban Hotel Hotel
  • Best Western Urban Hotel Lille
  • Best Western Urban Hotel Hotel Lille

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

Eco-certified property

This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

  • Green Key (Foundation for Environmental Education)

National Rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.