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Hotel Carlton

4.0 star property
VIP Access

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Photo gallery for Hotel Carlton

View from property
chambre Suite Coupole | Bathroom | Combined shower/bathtub, free toiletries, hair dryer, towels
Lobby
View from property
Reception hall

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Pet-friendly
  • Room service
  • Laundry

Explore the area

Map
3 rue Pierre Mauroy, Lille, Nord, 59026
  • Opera House
    ‪1 min walk‬
  • Lille Grand Square
    ‪1 min walk‬
  • Old Stock Exchange
    ‪1 min walk‬
  • Lille (LIL-Lesquin)
    ‪21 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for chambre Suite Coupole

chambre Suite Coupole | Premium bedding, in-room safe, individually decorated, desk

chambre Suite Coupole

  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Double Room

Classic Double Room | Premium bedding, in-room safe, individually decorated, desk

Classic Double Room

  • 16.5 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Privilege Double Room

Privilege Double Room | Premium bedding, in-room safe, individually decorated, desk

Privilege Double Room

  • 23 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Twin Room, 2 Single Beds

Classic Twin Room, 2 Single Beds | Premium bedding, in-room safe, individually decorated, desk

Classic Twin Room, 2 Single Beds

  • 18 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom | Premium bedding, in-room safe, individually decorated, desk

Junior Suite, 1 Bedroom

  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed

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About this property

Hotel Carlton

Hotel with bars, steps from Lille Grand Square
Along with a restaurant, this smoke-free hotel has 2 bars/lounges and a 24-hour fitness centre. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna and a 24-hour business centre are on-site.
Hotel Carlton offers 59 accommodations with espresso makers and a safe. Each accommodation is individually decorated. Beds feature premium bedding. 38-inch LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

Recreational amenities at the hotel include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hotel Carlton. During your stay, you're just a quick walk from Opera House. Features include free WiFi in public areas, plus 2 bars and a restaurant.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and a sauna
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Steps from Lille Grand Square and La Grande Braderie de Lille
  • Airport and train station pick-up shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
Hotel Carlton offers its guests a sauna and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Business amenities include a 24-hour business centre and 3 meeting rooms. Event space at this hotel measures 8396 square feet (780 square metres) and includes a conference centre. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hotel Carlton. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. For a fee, parking is available.

This 4-star Lille hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
THE VIEW – On-site cocktail bar.
24-hour room service is available.

Languages

Arabic, English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Parking on site (EUR 30 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 25 per person
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • THE VIEW

Things to do

  • 24-hour gym
  • Piano
  • Sauna

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Conference centre (8,396 square foot of space)

Outdoors

  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 38-inch LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Individual decor
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Maximum 1 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 20.0 per day.
  • Cots (infant beds) are available for EUR 20.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.75 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 per person
  • Airport shuttle fee: EUR 60 per vehicle (return)
  • Self-parking fee: EUR 30 per night
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 20.0 per day
  • Rollaway bed fee: EUR 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Carlton Lille
Hotel Carlton Lille
Hotel Carlton Hotel
Hotel Carlton Lille
Hotel Carlton Hotel Lille
Hotel Carlton Lille
Carlton Lille
Hotel Hotel Carlton Lille
Lille Hotel Carlton Hotel
Carlton
Hotel Carlton Lille
Carlton Lille
Hotel Hotel Carlton Lille
Lille Hotel Carlton Hotel
Carlton
Hotel Carlton Lille
Carlton Lille
Hotel Hotel Carlton Lille
Lille Hotel Carlton Hotel
Carlton
Hotel Hotel Carlton

Hotel Carlton Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 382 out of 882 reviews
Rating 8 - Good. 327 out of 882 reviews
Rating 6 - Okay. 116 out of 882 reviews
Rating 4 - Poor. 47 out of 882 reviews
Rating 2 - Terrible. 10 out of 882 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hicham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Merci pour le service et votre accompagnement via téléphone
Stayed 1 night in Nov 2024

10/10 Excellent

Sharon

Stayed 2 nights in Nov 2024

6/10 Okay

Aniela

Stayed 1 night in Oct 2024

8/10 Good

Denise

Travelled with partner
Liked: Cleanliness, staff & service
Nice and easy to get to by walking from Lille International Station. Situated in the old town, easy to get to most sights of interest. Room a little bit tired decor wise.
Stayed 3 nights in Nov 2024

6/10 Okay

Thomas

Stayed 1 night in Oct 2024

10/10 Excellent

Janet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So much more than we expected, a beautiful property, spotlessly clean, delicious breakfast, helpful and friendly staff, very highly recommended.
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2024

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location incredible, recommend
Stayed 4 nights in Oct 2024

4/10 Poor

David

Business traveller
Disliked: Cleanliness
Stayed 1 night in Oct 2024

10/10 Excellent

Samir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Janet

Travelled with family
Very pleasant stay. Hotel ultra convenient for everything.
Stayed 4 nights in Oct 2024

6/10 Okay

Ian

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Adam

Stayed 1 night in Sep 2024

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and spacious room
Very comfortable hotel and great room with sofa area. Good location for exploring the centre of the city. Only issue was that Wifi did not work in our room, even when reception gave us the login for the VIP network
Stayed 2 nights in Sep 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel and our second visit in 3 months
Stayed 3 nights in Sep 2024

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely hotel for an overnight stay at the end of our holiday before travelling back on Eurostar. Great location and good size rooms with very friendly reception staff. We found it walkable to and from Lille Europe. We didn't take the hotel breakfast, so cannot comment on food. Would recommend and like to return for a longer visit sometime.
Stayed 1 night in Jul 2024

10/10 Excellent

Christopher

Stayed 1 night in Aug 2024

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel with wonderful location and staf
Stayed 5 nights in Jul 2024

8/10 Good

Didier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Beverley

Stayed 1 night in Jul 2024

6/10 Okay

Colleen

Liked: Cleanliness
A grand hotel but lacks service and care.
My husband and I stayed at this hotel from the 19th to 21st July. We had a junior suite. The positives: Centrally located and within easy walking to all the main attractions. The junior suite was spacious with two large French windows looking onto the main street. There is a pool and a spa although our visit was so was short we had time to use neither. Bathrobes were provided, which is always nice . The negatives: We checked in at around 4 pm and the small foyer was chaotic. We were not shown to our room and we had to ask directions. A €200 deposit was taken. Our room while spacious was disappointing. The bed was uncomfortable the pillows were so cheap and uncomfortable that I had to go out and buy a pillow. The charging point by the bed did not work and when I tried to plug in a charger into the two port plug, the front panel fell off the plug which was usable. The bathroom was dated with the top shower not working at all. The bath towels were very thin. The fridge in the room leaked and the carpet was wet . Due to the age of the Hotel , you could hear people walking around above you. The safe was in the wardrobe but so high that the chair was needed to access the safe. All in all, I would say, the location is great. The room size was good. However, not enough care is given to things that make a stay enjoyable or memorable. Uncomfortable beds and nasty pillows ruin any stay. Lack of repair and attention to basic details is sloppy. We did not eat here!
Stayed 2 nights in Jul 2024

8/10 Good

Rod

Travelled with partner
Liked: Cleanliness, staff & service, amenities
pleasant n efficient, although shower n bathroom rather small.Room adequate size but rather dark.
Stayed 2 nights in Jul 2024