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Crossroads Hotel Lilongwe

3.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Crossroads Hotel Lilongwe

Outdoor pool, pool umbrellas, pool loungers
Deluxe Room | Minibar, in-room safe, desk, blackout curtains
Deluxe Suite, 1 King Bed | Living area | 32-inch TV with satellite channels
Deep-tissue massages, facials, manicures and pedicures, massages
2 restaurants, breakfast, lunch, dinner served; Regional cuisine

Reviews

7.4 out of 10

Good

Popular amenities

  • Pool
  • Bar
  • Gym
  • 24/7 front desk
  • Room service

Explore the area

Map
Crossroads Complex, Off Mchinji Roundabout/M1, Lilongwe, 00000
  • Tobacco Auction Floors
    17 min walk
  • Parliament Building
    17 min walk
  • Lilongwe Wildlife Centre
    17 min walk
  • Lilongwe (LLW-Kamuzu Intl.)
    43 min drive

Room options

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, desk, blackout curtains

Deluxe Room

  • 39 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Room

Room | Minibar, in-room safe, desk, blackout curtains

Room

  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, desk, blackout curtains

Deluxe Room

  • 69 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Minibar, in-room safe, desk, blackout curtains

Suite, 1 King Bed

  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | Bathroom sink

Deluxe Suite, 1 King Bed

  • 69 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Crossroads Hotel Lilongwe

Family-friendly hotel with 2 restaurants and free breakfast
2 restaurants, an outdoor pool and a fitness centre are available at this hotel. Free buffet breakfast and free self parking are also provided. Additionally, a bar/lounge, a sauna and a conference centre are on-site.
Crossroads Hotel Lilongwe offers 101 air-conditioned accommodations with minibars and a safe. Televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Crossroads Hotel Lilongwe, you'll be within walking distance of Tobacco Auction Floors. Features include free breakfast and free self-parking, plus 2 restaurants.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 2-minute drive from Tobacco Auction Floors and a few minutes from Parliament Building
  • Airport shuttle service available for a fee
Crossroads Hotel Lilongwe offers its guests an outdoor pool, a sauna, and a fitness centre. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 21528 square feet (2000 square metres) and includes a conference centre. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the family-friendly Crossroads Hotel Lilongwe. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Lilongwe hotel.

Guests are served a free buffet breakfast daily from 6 AM to 9:30 AM.
Crossroads Restaurant – This bistro serves breakfast, lunch, dinner and light fare. Open 24 hours.
Copper Pot – This fine-dining restaurant specialises in Regional cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Catchy Saloon – This bar only serves light fare. Open daily.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6 AM to 9:30 AM
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Catchy Saloon
  • Copper Pot
  • Crossroads Restaurant

Things to do

  • Gym
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Free cot
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference centre (21,528 square foot of space)
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Spa

  • Deep-tissue massages
  • Facials
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MWK 23100 per person (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for golf tee times and massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Crossroads Hotel
Crossroads Hotel Lilongwe
Crossroads Lilongwe
Crossroads Hotel
Crossroads Lilongwe Lilongwe
Crossroads Hotel Lilongwe Hotel
Crossroads Hotel Lilongwe Lilongwe
Crossroads Hotel Lilongwe Hotel Lilongwe

Crossroads Hotel Lilongwe Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 18 out of 96 reviews" "
Rating 8 - Good. 41 out of 96 reviews" "
Rating 6 - Okay. 26 out of 96 reviews" "
Rating 4 - Poor. 4 out of 96 reviews" "
Rating 2 - Terrible. 7 out of 96 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Stayed 2 nights in Aug 2024

8/10 Good

Glory

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Benjamin

Stayed 1 night in Jun 2024

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and breakfast.
Stayed 1 night in Jun 2024

8/10 Good

Vicki

Business traveller
Liked: Cleanliness, amenities
The staff are all very nice and helpful. They were in the process of remodeling a wing so clean was a challenge. Then their hoover was broken so the poor staff were sweeping rugs using s dust broom. I really look forward to the new mattresses they promise in the superior rooms as they just installed in the standard rooms. Breakfast is eggs your way then dinner type savories. Pretty much same every day. The breads are very dry so dont get eaten. No pork, good for non pork eater. The breakfast could use an imaginative and good chef to offer a wider variety
Stayed 9 nights in Apr 2024

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Disliked: Amenities
I was looking forward to swimming but unfortunately the pool is closed for maintenance and this wasn’t communicated when I booked. Bathtub had hotwater but the shower was only lukewarm not hot. Excellent breakfast!
Stayed 1 night in Mar 2024

10/10 Excellent

Rachel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff and clean, spacious room
The staff were lovely - everyone is very welcoming and the service is great. Breakfast had fresh fruit and an omelette station everyday. I didn't have time to use the pool but it looked quite nice. Had a tasty meal at the restaurant attached, The Copper Pot, where I also had great service.
Stayed 3 nights in Jun 2023

8/10 Good

Anvar

Stayed 1 night in May 2023

6/10 Okay

REGINALD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in Lilongwe for one week. I am glad that I only booked this hotel for two nights. The only good thing good about this hotel is the location and the staff. The rooms are dated. It looks like grandmothers bedroom. Which was not a dealbreaker. The the Wi-Fi sucks. You can almost say that it really is nonexistent. The staff tried to resolve the situation and it really did not help. The dealbreaker breaker for me was found out that YouTube is blocked. I usually exercise to videos on YouTube in the morning. So this hotel wants to give you horrible Wi-Fi service and and censor of what you watch. I was out.

2/10 Terrible

Sofeeyah

Liked: Staff & service
Disliked: Cleanliness
Stayed 5 nights in Mar 2023

8/10 Good

Rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay here for a few nights with our toddler after a long flight from UK. The room was beautiful and well presented, and the staff were very friendly and accommodating. The swimming pool was lovely and very child-friendly with a separate shallow pool. Only a few complaints - there were no mosquito nets, only peaceful sleep tabs, which were ok but not as effective as nets, and the external fire doors were locked at night. We had a slight confusion with payment at the end but this was quickly and professionally resolved by the manager. Would definitely recommend this place to other travellers especially families, and will be staying there again on our way back from Malawi
Stayed 3 nights in Feb 2023

8/10 Good

PhilIp

Stayed 3 nights in Feb 2023

2/10 Terrible

Diane

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Rooms Available
Unfortunately after paying for everything online when I arrived at the hotel they informed me that they had been sold out for over a week and didn't have an available room. The front desk said sorry and hope you find a place. I also tried to reach a person at hotels.com to help me find another room and couldn't reach anyone. Hotels.com needs to make sure there are rooms available before taking peoples money.
Stayed 4 nights in Sep 2022

6/10 Okay

Brian

Business traveller
the hotel wifi is not stable you can only connect to two devices at a time and the gym is completely run down
Stayed 2 nights in Sep 2021

6/10 Okay

Muchona

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
The place is serene and quiet, I just found it odd not to have DStv at such a Hotel. The Bar is not open to customer choices but rather kind of dictated one.
Stayed 3 nights in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Great environment. Wonderful restuarant with a nice pool area for relaxation. Also conveniently located close to Crossroads shopping complex and City Mall.
Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveller

Stayed 3 nights in Jul 2020

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay at crossroads
Stayed at Crossroads hotel, we had a very welcome reception from the day we arrived, the team at crossroads were very polite and cheerful. Food was very nice we had plenty of options to select from, i highly recommend this place for anyone who wants a little vacation or business, its truly a relaxing place and atmosphere is wonderful!
Stayed 3 nights in Jul 2020

10/10 Excellent

Ken, Nairobi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Food court, stores and banking nearby.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel centrally located with malls and eating places just a walk away. very convenient but if you drink alcohol make arrangements to get its outside the hotel. No alcohol here.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
My stay was good. Everything was okay except the gym did not have towels. It was difficult to workout without wiping sweat. I suggest they always have towels and drinking water available at the gym
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Didn't like the breakfast. Also the bathroom doesn't have the dryer, as it is fixed to the wall in the room - in the drawer.
Stayed 11 nights in Jun 2019

10/10 Excellent

Heinrich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ones again.
It is always a good experience at Crossroads. That's why it is my first choice 😉
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
kFriendly helpful staff, good buffet breakfast, and dinner at restaurant was quite good (although "spicy" could have been spicier). The rooms look a bit tired/worn, but are comfortable.
Stayed 3 nights in May 2019