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Crown Hotel Lilongwe

3.0 star property

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Photo gallery for Crown Hotel Lilongwe

Executive Room | Premium bedding, minibar, in-room safe, desk
Reception
Building design
Restaurant
Standard Room | Premium bedding, minibar, in-room safe, desk

Reviews

5.6 out of 10

Popular amenities

  • Room service
  • Breakfast included
  • 24/7 front desk
  • Housekeeping
  • Free WiFi
  • Air conditioning

Explore the area

Map
Kamuzu Procession Road, M1, Daud Complex, Lilongwe
  • Lilongwe City Mall
    ‪10 min walk‬
  • Lilongwe Golf Course
    ‪14 min walk‬
  • Kamuzu Central Hospital
    ‪4 min drive‬
  • Lilongwe (LLW-Kamuzu Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Room

Standard Room | Premium bedding, minibar, in-room safe, desk

Standard Room

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Executive Room

Executive Room | Premium bedding, minibar, in-room safe, desk

Executive Room

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

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About this property

Crown Hotel Lilongwe

Hotel in Lilongwe with free breakfast and free valet parking
This smoke-free hotel features a restaurant, a 24-hour business centre and a conference centre. Free continental breakfast, free WiFi in public areas and free valet parking are also provided. Other amenities include a coffee shop/cafe, concierge services and dry cleaning.
Crown Hotel Lilongwe offers 42 air-conditioned accommodations with minibars and a safe. Rooms open to balconies or patios. Beds feature premium bedding. Flat-screen televisions come with premium cable channels.

Bathrooms include baths or showers with a rainfall showerhead, and complimentary toiletries. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

During your stay at Crown Hotel Lilongwe, you're just a quick walk from Old Town Mall. Enjoy features like free breakfast, free WiFi in public areas and free valet parking.
  • Free continental breakfast served daily
  • Free WiFi and wired Internet in some public areas
  • Free valet parking and self-parking
  • Options for a bite to eat include a coffee shop and a restaurant
  • Services include dry cleaning/laundry, a concierge and a porter
  • Within a 15-minute walk of Old Town Mall and Lilongwe City Mall
  • Airport and local-area shuttle service available for a fee
There's a restaurant on site, as well as a coffee shop/cafe. Free breakfast is available daily. Public spaces have free WiFi and wired Internet. Business amenities include a 24-hour business centre and 3 meeting rooms. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. A terrace, barbecue grills, and concierge services are also featured at the business-friendly Crown Hotel Lilongwe. Free self parking and valet parking are available.

This 3-star Lilongwe hotel is smoke free.

Guests are served a free continental breakfast daily from 6:00 AM to 10 AM.
Crown Hotel Lilongwe has a restaurant on site.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10 AM
  • A coffee shop/cafe
  • A restaurant

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Conference centre

Outdoors

  • Barbecue grill
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Fan
  • Free daily newspapers
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20 per person (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Crown Lilongwe
Crown Hotel Lilongwe Hotel
Crown Hotel Lilongwe Lilongwe
Crown Hotel Lilongwe Hotel Lilongwe

Crown Hotel Lilongwe Reviews

Reviews

5.6
Rating 10 - Excellent. 1 out of 15 reviews
Rating 8 - Good. 5 out of 15 reviews
Rating 6 - Okay. 2 out of 15 reviews
Rating 4 - Poor. 4 out of 15 reviews
Rating 2 - Terrible. 3 out of 15 reviews

5.8/10

Cleanliness

6.6/10

Staff & service

4.6/10

Amenities

5.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
WiFi was not working during our entire stay 🙄 breakfast is mediocre.
Stayed 7 nights in Sep 2019

4/10 Poor

Melanie, New york

Business traveller, Travelled with partner
Disliked: Amenities
The only reason why I didn’t leave during my stay was because everything was paid in full, and I wasn’t in the mood to deal with the refund issues. During our entire stay the WiFi was not working...and when we asked it was always “they are working on fixing it.” Some of the staff need more training in customer service.
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
DO NOT STAY AT THIS HOTEL!!!!! Staff couldn’t care less. Hotel was full of prostitutes so we asked to terminate our reservation and cut our stay short. I gave 48 hours notice that we were leaving. Hotel has refused to refund the rest of my stay, costing me over $750. I spent a month trying to get the money back. Owner eventually said he would refund after I involved a local community member, but I never received the refund.
Stayed 7 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is kind, it’s close to shoppin Mall and sososo bus terminal. The bed is big, room is clean. I wanted to go early morning to Mzuzu, but I didn’t catch taxi, but the staff bring my bag to bus terminal by walk as same price. I misunderstood with Clown lodge, it’s seems different accommodation, should be careful especially arriving at night time. The pot didn’t work, a bit loudly music neighbor on weekend.
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Crown hotel is located strategically in heart of the business district of the town. The staff are excellent and hospitable people. The building and the facilities require overhauling and regular maintenance. I battled with mosquitoes, ants, and cockroaches throughout the stay. They however provided mosquitoe net for me to sleep in. There is a restaurant with limited choice of menu especially for international guests. Breakfast was average but they need to upgrade their cooking skills. The eggs! There is no bar for relaxation in the evening which makes life boring. Overall, I'll rate my stay average.
Stayed 7 nights in Feb 2019

4/10 Poor

Corneliu

Disliked: Cleanliness, staff & service
Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Room clean and bathroom clean but fittings all rather “tired”. Staff very pleasant and helpful so ok value for money
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Uncomfortable place
I came back after one day as per my booking. I had left a piece of luggage for storage and I received it back without any problem. Staff polite but as in my stay 2 days earlier, the air-con did not work. At least this time, I was informed at check-in there was a problem with the air-con and a big fan had been provided. Interestingly, two days earlier when I had complained to the duty manager there were so many problems, he promised me a good room when I come back. I said "I'll believe it when I see it". Unfortunately, I was right to be skeptical about his "promise". Clearly there are many rooms with defective air-con or they have no understanding of customer service or just do not care behind the polite talk and smiles..
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Hardly anything functional
This was a terrible stay. The air-con was at 25C and could not be adjusted - it did not recognise remote control and could not be adjusted manually. I called reception at 8 pm and again at 8.15 pm but the person who was supposed to attend to it did not. I fell asleep and woke up at 11 pm with noise in the corridor and feeling hot. Someone came and tried a couple of remotes and said they do not work. The TV remote control did not work There was a fridge but it did not work. Could connect on wifi but so slow it was useless I was on the 1st floor and there were many people talking in the corridor around 11 pm. Not sure how often this happens - it was a Sunday night. In the early hours, someone knocked on my door several times and when I opened the door, he apologised for mistaking rooms. There were a few insects in the bathroom. There were mosquitoes in the room but a bednet was provided. At one point, for about 15 minutes, electricity went off and it was dark for a while. There was also a problem with the toilet flush with water continuously flowing from the tank to the bowl. At 11.30pm after complaining, the dutty manager offered to move me to another room but I refused as it did not want to repack and re-unpack everything at this time. I requested a fan which was provided. It is not unusual that 1 or 2 things do not work but here there were only one or two things which were OK like hot water! It was within walking distance of a shopping centre, supermarkets,etc
Stayed 1 night in Sep 2018

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room, WiFi and breakfast
Great location walking distance from ShopRite grocery store, mini shopping mall with plenty of restaurants. The hotel is 5 minute walk to Coffee Hill Spa. The room was spacious and had a balcony, stong wifi in room, cable TV, air conditioning, refrigerator. Shower had rainfall showerhead. The restaurant serves great breakfast. I did not try other meals or their travel service.
Stayed 2 nights in Sep 2018

8/10 Good

Frost

Liked: Staff & service
Stayed 1 night in Jun 2018

8/10 Good

Karl

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Friendly safe but a bit run downed but for that price hard to find any better in Lilongwe
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
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Stayed 3 nights in May 2018