4/10 Poor
Waad
30 Aug 2024
Liked: Cleanliness, property conditions & facilities
The hotel in general was clean and has all the facilities needed, the staff at the bars and the guest relations were excellent especially jaqlene.
But!
The reception staff was terrible, for 2 days in a row we asked them to have our room cleaned with almost no help.
During this time we came to the room after several hours at the pool to find out that our room was not cleaned with no clean towels.
The other downside the hotel was far from the city, and we had to take taxi and it was very expensive!
Try to use bolt because it’s half the price, we asked the reception desk for uber or bolt and we were told that there is only regular taxis, on our last day we found out that there is bolt in the city and we also found out that the hotel get commission from taxi orders.
Waad
Stayed 3 nights in Aug 2024