Subject: Utter Disappointment and Deceptive Pricing Practices
I am extremely disappointed by the lack of hygiene in a room that costs nearly €300 per night. Finding hair on the bed and floor was unacceptable, suggesting that basic cleanliness was completely overlooked. For this price, I expected a minimum standard of hygiene, yet there were marks resembling stool stains on the bathroom wall, and the towels provided were so worn out they had holes and an unpleasant odor. This level of upkeep is absolutely unworthy of the rate charged.
Furthermore, I am appalled by the misleading pricing information. Despite Expedia's assurance that all local taxes were included in the rate, I was surprised with additional taxes upon arrival. The confusion and lack of transparency between your information and that on Expedia feels like a calculated attempt to trap tourists, which is beyond disappointing.
Hiding essential information and ignoring basic cleanliness to maximize profits is unacceptable. I genuinely do not know whether to laugh or cry at the standards on display here, but I can say this: it is a sad reflection of how some businesses operate, prioritizing profit over honesty and customer well-being. Greetings.