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 Lisbon District •1 Room
 Lisbon District • 1 Room
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My Story Hotel Rossio

3-star property
Praca Dom Pedro IV (Rossio Square), 59, Lisbon, 044 511 21 42
Choose Dates
4.6 out of 5
Wonderful!
See all 21 ebookers Reviews

"I have just returned from staying here for 4 nights and found the hotel to be fantastic. It's in a great location, staff are very helpful, the rooms a ... " More

By a verified traveller on Wed 04 Apr 2018

Points Of Interest

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Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Twin Room (Rossio)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Twin Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Double Room (Rossio)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Suite

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at My Story Hotel Rossio. During your stay, you're just a quick walk from Rossio Square. You'll find features such as free WiFi in public areas, plus a restaurant and a bar.

  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • Guests have great things to say about the location and the helpful staff
  • Steps from Rossio Square and Santa Justa Elevator
  • Airport shuttle service available for a fee

My Story Hotel Rossio ratings based on 21 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for My Story Hotel Rossio

Everyone (11) Couples (4) Friends (1)
5 out of 5

Posted by on 21 Aug 2024

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Comment from Hotel Management

25 Aug 2024 by Ricardo Sá, General Manager

Dear Andrew,Thank you for sharing your positive review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to seeing you again in the future.Best wishes,Ricardo Sá, General Manager

5 out of 5

Great hotel!

I have just returned from staying here for 4 nights and found the hotel to be fantastic. It's in a great location, staff are very helpful, the rooms are stylish and kept immaculately clean. I stayed in a single room but it had a double bed and a waterfall shower. I'm surprised it's a 3 star as it is far more like a 4 star. I would recommend staying here without hesitation!

Posted by , from Yorkshire, UK on 4 Apr 2018

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4 out of 5
.

Posted by on 23 Aug 2024

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Comment from Hotel Management

26 Aug 2024 by Ricardo Sá, General Manager

Përshëndetje Ferhat,ju faleminderit për kohën tuaj për të shkruar një vlerësim për hotelin tonë.Ne jemi të lumtur të lexojmë se keni pasur një qëndrim të këndshëm tek ne.Do të ishte një kënaqësi të ju mirëpresim përsëri në rastin e ardhshëm.Me respekt,Ricardo Sá, General Manager

4 out of 5

Posted by on 2 Nov 2023

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Comment from Hotel Management

4 Nov 2023 by Inês Cortes Rosa, Gerente Geral

Cara Irene,muito agradecemos a sua preferência e simpático feedback.É com toda a satisfação que lemos que desfrutou de uma excelente estadia no conforto do nosso hotel e que tudo foi ao encontro do que esperava, durante a sua estadia na cidade de Lisboa.Estaremos sempre disponíveis para a receber.Em nome de toda a equipa, esperamos voltar a revê-la em breve.Atenciosamente,Inês Cortes Rosa, Gerente Geral

4 out of 5
Kleines aber feines Hotel direkt am Rossio und Park. Das Zimmer war schon recht klein aber sauber.Es ist unmöglich das Gepäck für 5 Tage im "Kleiderschrank" unter zu bringen.Es hat im Zimmer auch keine Kleiderhaken um etwas aufzuhängen.Meine Frau hatte AM 12.09.Geburtstag.Sie bekam vom Hotel eine Torte und eine Flasche Prosecco aufs Zimmer.Lobenswert.

Posted by on 15 Sep 2023

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Comment from Hotel Management

18 Sep 2023 by Inês Cortes Rosa, Hoteldirektorin

Sehr geehrte Helene,vielen Dank für Ihre Bewertung und dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen.Wir freuen uns, dass Ihnen unser Hotel und die Lage direkt am Rossio gefallen hat. Es ist schön zu hören, dass Sie die Sauberkeit unseres Zimmers schätzen. Bezüglich der Größe des Zimmers möchten wir darauf hinweisen, dass unser historisches Gebäude einige Einschränkungen aufgrund seines Alters hat. Bei Ihrem nächsten Besuch würden wir uns freuen, Ihnen eine unserer größeren Suiten zu reservieren.Es tut uns leid, dass der Stauraum im Zimmer für Ihr Gepäck nicht ausreichend war. Wir nehmen Ihr Feedback ernst und werden prüfen, wie wir in Zukunft zusätzliche Aufhängemöglichkeiten anbieten können. Wir freuen uns jedoch, dass Ihre Frau an ihrem Geburtstag eine Torte und eine Flasche Prosecco von uns erhalten hat und dass Sie dies lobenswert finden.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen,Inês Cortes Rosa, Hoteldirektorin

5 out of 5
Die Zimmer sind eher klein, für einen Städtetrip aber mehr als ausreichend.

Posted by on 9 Oct 2019

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5 out of 5
Das Hotel hat eine tolle Lage. Die Zimmer sind sehr schön und sauber. Das Personal freundlich und hilfsbereit.

Posted by , from Bern on 20 Aug 2019

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4 out of 5
Die Unterkunft ist in einer Top Lage, man kommt zu vielen Sehenswürdigkeiten zu Fuss hin.

Posted by on 22 Apr 2019

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4 out of 5
Sehr zentral gelegen, alles zu fuss erreichbar Sehr schöne stadt

Posted by on 19 Nov 2018

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5 out of 5
Todella hyvä sijainti ja erittäin avulias henkilökunta. Huoneeseen kuului myös kännykkä, jonka sai ottaa mukaan ulos, jossa oli ilmainen netti.

Posted by on 24 Aug 2018

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About the My Story Hotel Rossio

Location Praca Dom Pedro IV (Rossio Square), 59, Lisbon, 1100-200

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Multilingual staff, tour/ticket assistance, and concierge services are also featured at My Story Hotel Rossio. This 3-star Lisbon hotel is smoke free.

  • 1 building
  • 46 guestrooms or units
  • 4 levels
  • Built in 2015
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Rossio Station (0.2 km / 0.1 mi)
  • Metro station: Rossio Station (Green) (0.1 km / 0.1 mi)
  • Property shuttles: Airport shuttle

Room Amenities

My Story Hotel Rossio offers 46 air-conditioned accommodations with minibars and a safe. Beds feature down duvets. 32-inch LED televisions come with cable channels. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers. This Lisbon hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Minibar
  • LED television
  • Cable channels
  • Down blanket
  • Shower
  • Cots (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.

My Story Hotel Rossio has a restaurant on site.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for EUR 10.0 per night.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards; cash is not accepted

Cashless transactions are available

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts major credit cards, Visa, Mastercard, American Express and Eurocard. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Clean & Safe (Portugal)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • Online penalty collection
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 15 for adults and from EUR 15 for children
  • Crib (infant bed) fee: EUR 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • My Story Hotel Rossio Lisbon
  • My Story Hotel Rossio
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  • Lisbon My Story Hotel Rossio Hotel
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  • Residencia Sul Down Town
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You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.