4/10 Poor
John
Travelled with group
27 Sept 2024
Disliked: Staff & service, amenities
They over charged me. When I called about it I got hung up on. I called back to get the name of the person who hung up on me and she hung up on me again. They took a credit card at check in and put a $50 hold on it for incidentals. Upon check out I was charged $30 for valet parking and $65 room service for 2 breakfast. Which came to $97 and some change. Then I was charged $47 and some change for what I don't know and they couldn't/wouldn't tell me. They couldn't provide a receipt for the $47 charge and had no record of it. But still wouldn't refund it. They stole $47 from the card they took during check in. I would not recommend this hotel to anyone. I've had to file a dispute with my bank which caused my card to have to be replaced. Now I have to take time to call and inform all the businesses that I had auto pay setup on that card because of the fraudulent transaction they did. Again, I will never stay at another Marriott and I recommend you don't either.
John
Stayed 1 night in Sep 2024