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3.5 out of 5

"Small room, a bit chaotic on reception. Church bells ringing from 9am after fire alarm went off at 4.30am and stood outside for an hour. Not a good n ... " More

By a verified traveller on Sun 02 Oct 2022

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Standard Room, 1 Double Bed (Stocked Minibar)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Premium Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Room, 1 Double Bed, Accessible

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Premium Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Hotel Indigo Liverpool City Centre, an IHG Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Liverpool ONE. Enjoy features like free WiFi in public areas, plus 2 bars and a restaurant.

  • Free WiFi
  • Enjoy a meal at the steakhouse or drinks at the cocktail bar
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Within a 10-minute walk of Liverpool ONE and Liverpool Pier Head Ferry Terminal

Hotel Indigo Liverpool City Centre, an IHG Hotel ratings based on 2 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hotel Indigo Liverpool City Centre, an IHG Hotel

Everyone (2)
4 out of 5

Posted by on 22 Jun 2024

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Comment from Hotel Management

12 Jul 2024 by Rebecca

Hi Vasilica.Thank you for your great feedback. I am so happy you had a 4 out of 5 stay. Hopefully we will see you again and get your stay up to a 5* stay. experience in our hotel. We wish to see you back here very soon.Kind regards

3 out of 5
Small room, a bit chaotic on reception. Church bells ringing from 9am after fire alarm went off at 4.30am and stood outside for an hour. Not a good nights sleep sadly. Not good value for money.

Posted by on 2 Oct 2022

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Comment from Hotel Management

10 Oct 2022 by William

Good morning Tabitha, I do apologise for the inconvenience this may have caused you on your stay with us at hotel indigo Liverpool. In regards to the reception being chaotic, our reception can be really busy which would be out the staff control and as for the church bells, it is nothing to do with the hotel and can not do anything about the bells I'm afraid. But we do hope to see from you again. Kind regards,

About the Hotel Indigo Liverpool City Centre, an IHG Hotel

Location 10 Chapel Street, Liverpool, England L3 9AG

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. A 24-hour fitness centre, a terrace, and multilingual staff are also featured at the business-friendly Hotel Indigo Liverpool City Centre, an IHG Hotel. This 4-star Liverpool hotel is smoke free.

  • 151 guestrooms or units
  • 6 levels
  • 2 bars or lounges
  • Built in 2011
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Offsite parking discounted rates available

Transport

  • Train station: Moorfields Station (0.4 km / 0.2 mi)

Room Amenities

Hotel Indigo Liverpool City Centre, an IHG Hotel offers 151 accommodations with free minibar items and laptop-compatible safes. LCD televisions are featured in guestrooms. Bathrooms include a shower with a rainfall showerhead, dressing gowns, designer toiletries and complimentary toiletries. This Liverpool hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower
  • Rainfall showerhead
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Dressing gowns
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 7:30 AM to 11:30 AM.

Marco Pierre White – This steakhouse serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

The Cotton Lounge – This cocktail bar only serves light fare. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Assistive listening devices available
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Cashless transactions are available
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Water dispenser use by guests actively encouraged
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 17.50 per person
  • Nearby parking fee: GBP 8.00 per night(1640 ft away; open 24 hours)
  • Late check-out fee: GBP 40.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Indigo Liverpool City Centre
  • Indigo Liverpool City Centre
  • Hotel Indigo Liverpool City Centre
  • Hotel Indigo Liverpool City Centre an IHG Hotel
  • Hotel Indigo Liverpool City Centre, an IHG Hotel Hotel
  • Hotel Indigo Liverpool City Centre, an IHG Hotel Liverpool
  • Hotel Indigo Liverpool City Centre, an IHG Hotel Hotel Liverpool

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.