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Best Western Palm Hotel

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Best Western Palm Hotel

Premium bedding, in-room safe, desk, iron/ironing board
Exterior
Restaurant
Restaurant
Meeting facility

Reviews

8.0 out of 10

Very good

Popular amenities

  • Gym
  • Room service
  • Bar
  • 24/7 front desk
  • Breakfast available
  • Pet-friendly

Explore the area

Map
64-76 Hendon Way, London, England, NW2 2NL
  • Hampstead Heath
    18 min walk
  • Ginger Polish Restaurant
    7 min walk
  • Cricklewood Station
    12 min walk
  • London (LHR-Heathrow)
    43 min drive

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed, Non Smoking

  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Single Beds, Non Smoking

  • 12 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room, Multiple Beds, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Family Room, Multiple Beds, Non Smoking

  • 12 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Room, 3 Single Beds, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 3 Single Beds, Non Smoking

  • 12 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, iron/ironing board

Executive Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

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for 1 night
includes taxes & fees
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About this property

Best Western Palm Hotel

Hotel with free parking, near Golders Hill Park
A fitness centre, a bar/lounge and conference space are available at this smoke-free hotel. Free WiFi in public areas, free self parking and free train station pick-up are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. Housekeeping is available on request.
Best Western Palm Hotel offers 101 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature premium bedding. LCD televisions come with digital channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This London hotel provides complimentary wireless Internet access. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.
During your stay at Best Western Palm Hotel, you'll be within walking distance of Golders Hill Park. You'll find features such as free WiFi in public areas, free self-parking and free train pick-up service.
  • Free WiFi
  • Free self-parking
  • Enjoy drinks at the bar/lounge
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • On-site recreation includes a gym
  • Just a 2-minute drive from Golders Hill Park and a few minutes from Brent Cross Shopping Centre
  • Free train station pick-up and train station drop-off shuttle service
  • Pets welcome free of charge (restrictions apply)
Best Western Palm Hotel offers its guests a fitness centre, tour/ticket assistance, and complimentary newspapers in the lobby. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. A train station pick-up shuttle and A train station drop-off shuttle are free. The business-friendly Best Western Palm Hotel also features laundry facilities, dry cleaning/laundry services, and room service (during limited hours). Limited free parking is available on a first-come, first-served basis.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily.
Bar – On-site bar. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

Bulgarian, Chinese (Mandarin), English, French, Greek, Hebrew, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free 24-hour train station pick-up and drop-off shuttle
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily full breakfast available for a fee: GBP 12.95 for adults and GBP 7.50 for children
  • A bar/lounge

Restaurants on site

  • Bar

Things to do

  • Gym
  • Shopping
  • TV in common areas

Family friendly

  • Free cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 11:30 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Maximum 1 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 12.95 for adults and from GBP 7.50 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Best Western Hotel Palm
Best Western Palm
Best Western Palm Hotel
Best Western Palm Hotel London
Best Western Palm London
Palm Best Western
Palm Best Western Hotel
Palm Hotel Best Western
BEST WESTERN Palm Hotel London, England
Palm Hotel London
Best Western Palm Hotel London
Best Western Palm Hotel Hotel
Best Western Palm Hotel London
Best Western Palm Hotel Hotel London

Best Western Palm Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 233 out of 762 reviews" "
Rating 8 - Good. 339 out of 762 reviews" "
Rating 6 - Okay. 118 out of 762 reviews" "
Rating 4 - Poor. 46 out of 762 reviews" "
Rating 2 - Terrible. 26 out of 762 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

ramin

Disliked: Staff & service
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel service and the staff where polite and friendly, ready to help
Stayed 2 nights in Aug 2020

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night stay
Fantastic stay. Clean, spacious room for myself, husband and 3 dogs. Brilliant Covid precautions. Air conditioning and Sky in the room, comfy bed. Very helpful staff.
Stayed 2 nights in Aug 2020

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2020

10/10 Excellent

jeanpierre, Embrach zurich

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
welcome stuff were good and ready to help. service
Stayed 3 nights in Jul 2020

4/10 Poor

Paula

Business traveller
Disliked: Property conditions & facilities, room comfort
not as sold
Room was not like the photos, it was old and tired. The mattress had lumps and I had a terrible nights sleep.location not that great for single female when no room service or food available in hotel.
Stayed 1 night in Jul 2020

10/10 Excellent

Oreke, London

Business traveller
Liked: Cleanliness
Very friendly and professional staff. Great location as well.
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
The best thing about this hotel is that the parking is free. You are free to leave your car and travel London via the underground. The nearest tube station is about 15 min walk. The hotel is basic but I went during the COVID 19 crisis therefore giving everything the benefit of doubt
Stayed 3 nights in Jul 2020

10/10 Excellent

M, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to check in. Helpful staff. Definitely return
Stayed 1 night in Jul 2020

10/10 Excellent

Bipin, London

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
helpful staff, room was good, location for transport
Stayed 1 night in Jul 2020

8/10 Good

O

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2020

8/10 Good

Caine

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very convenient to public transport. Room was clean and comfortable. Only complaint was there was a slight smell in the bathroom. There was a good choice for breakfast.
Stayed 6 nights in Mar 2020

2/10 Terrible

Simon

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Wayne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here before, great place and the staff are excellent
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to visit Alexandra Palace (15/20 min drive) has a free shuttle service to nearest tube. Has parking too which is rare (not loads of spaces but we got one).
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the tea kettle and the local wildlife I could hear at night.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

Imran

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Decent for price
Room was as expected for a Exec room. The bathroom had the most awful smell of damp.
Stayed 1 night in Feb 2020

10/10 Excellent

Evelyn, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My brother and I stayed here for a week! The friendly was very nice & accommodating. Check in wasnt until 2 pm and we arrived there at 12pm after a 7 hour flight and 1 hour and 15 minuted tube/bus commute from heathrow airport, & they let us go into our room. When we checkedout, they also stored our bags for us. I have nothing bad to say about the property. If you are vacationing in London, just be aware that the hotel is a bit far from the touristy things, but luckily the public transportation is all close bye. The 113 toward Oxford Circus is located in from of the hotel & is easy to take to tourist spots like Camden Market. The 260 is around the corner that takes you to Golders Green station (where the tubes) are location. So I’m the hotel was located near public transportation. Overall, very nice staff and clean hotel. We loved coming home after a long day of walking to a clean room and nicely made beds.
Stayed 6 nights in Jan 2020

6/10 Okay

Imran

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Room for improvement
The hotel itself is lovely, and the room was nice. The Executive double was smaller than I realised. The breakfast was amazing and delivered to the room! The service has some room for improvement as I mentioned there was only 1 bathrobe, but a second was not delivered. The shower was a bit tired as the holder didn’t work any longer. The mini fridge didn’t get replenished and neither did the toiletries for the 2nd night. Road noise is a nuisance! Overall a pleasant stay.
Stayed 2 nights in Jan 2020

6/10 Okay

Adam

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2020

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Lozza

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and superb care given to my small dog
Stayed 1 night in Dec 2019

2/10 Terrible

George

Disliked: Staff & service, property conditions & facilities, room comfort
Horror
On booking no indication that there was an all night party going on. At check in no mention. We were accommodated directly above where the party took place. Very very loud and bass shaking and rattling the room and surrounds. The music and noise went on to after 3.00am. I am not sure that I will be using a model that I pay upfront In future as I wasn’t able to check out. To add insult to injury I was asked at the reception if I had a good stay!!!
Stayed 1 night in Dec 2019