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Carlton Hotel

2.5 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Carlton Hotel

Exterior
Pillow-top beds, in-room safe, desk, WiFi
Reception
Exterior
Lobby

Reviews

6.4 out of 10

Popular amenities

  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
90 Belgrave Road, Victoria, London, England, SW1V 2BJ
  • Victoria Station Travel Information Centre
    ‪10 min walk‬
  • Buckingham Palace
    ‪19 min walk‬
  • Westminster Abbey
    ‪19 min walk‬
  • London (LHR-Heathrow)
    ‪47 min drive‬

Room options

View all photos for Family Room (Large)

Family Room (Large) | Pillow-top beds, in-room safe, desk, WiFi

Family Room (Large)

  • Sleeps 5
  • 1 Double Bed OR 3 Single Beds

View all photos for Double Room

Room amenity

Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

Room amenity

Single Room

  • Sleeps 1
  • 1 Single Bed

View all photos for Twin Room

Twin Room | Pillow-top beds, in-room safe, desk, WiFi

Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Quadruple Room

Pillow-top beds, in-room safe, desk, WiFi

Quadruple Room

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Triple Room

Pillow-top beds, in-room safe, desk, WiFi

Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Similar properties

Front of property

St Athans Hotel

Pet-friendly
Free WiFi
Business services
Housekeeping
4.0 out of 5, Very good, (1002)
The price is CHF 87
for 1 room
includes taxes & fees
16 Feb - 17 Feb
St Athans Hotel

About this property

Carlton Hotel

Hotel with a 24-hour front desk, near Buckingham Palace
WiFi in public areas, concierge services and a 24-hour front desk are available at this smoke-free hotel. Other amenities include express check-in, express check-out and tour/ticket assistance.
Carlton Hotel offers 20 accommodations with a safe and coffee/tea makers. Beds feature pillowtop mattresses. In-room wireless Internet access is available for a surcharge.

Bathrooms include a shower and hairdryers. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Carlton Hotel. During your stay, you're just a quick walk from Apollo Victoria Theatre. Features include concierge services and Wi-Fi in public areas (surcharge).
  • WiFi for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • 10 minutes by foot from Victoria Station Travel Information Centre and a 3-minute drive from Westminster Abbey
As a guest of Carlton Hotel, you'll find tour/ticket assistance, concierge services, and express check-in. WiFi is available in public spaces for a fee. Carlton Hotel also features express check-out and a front desk safe.

This London hotel is smoke free.

Room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (GBP 5 per stay)
  • Available in some public areas: WiFi (GBP 5 per stay)

Parking and transport

  • No on-site parking available

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Room service

More

  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 4:00 AM
Early check-in subject to availability
Early check-in fee: GBP 20.00
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 10 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: GBP 5 per stay (rates may vary)
  • Fee for wireless Internet in public areas: GBP 5.00 per stay (rates may vary)
  • Early check-in fee: GBP 20.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Children aged 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Alcohol isn't served at Carlton Hotel.

Property is also known as

Carlton Hotel London
Carlton Hotel Hotel
Carlton Hotel London
Carlton Hotel Hotel London

Carlton Hotel Reviews

Reviews

6.4
Rating 10 - Excellent. 98 out of 836 reviews" "
Rating 8 - Good. 245 out of 836 reviews" "
Rating 6 - Okay. 252 out of 836 reviews" "
Rating 4 - Poor. 149 out of 836 reviews" "
Rating 2 - Terrible. 92 out of 836 reviews" "

6.8/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Gregor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

FAHAD ZOHAIB

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, good toilet and bath
Stayed 1 night in Oct 2024

10/10 Excellent

Ken

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place. But check-in is only from 2pm
Stayed 1 night in Oct 2024

8/10 Good

Ranjini

Travelled with family
Liked: Room comfort
First time in London
The location is pretty good - we got the triple room. It was ok, they agreed to store our luggage after check out - this was a great perk. We could roam London luggage free!
Stayed 1 night in Sep 2024

4/10 Poor

Daljinder

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Great location. Hotel has no lift so if you want to avoid stairs request room 205. No fridges in the rooms but front desk will hold small things you need to keep cold in their fridge at the reception. Rooms are small. Beds are super uncomfortable and springy. Shower is combined with the toilet and sink, shower curtain will stick to you while you shower. No shampoo, only bar soap, and pink industrial grade soap as body gel. Only one towel per person no hand towel or face towel. They “clean the room” every day but it’s basically re making the bed with the same linen you have sleeping in the duration of your stay. No washed sheets/linen for the duration of your stay, but they do replace your towel. They also don’t clean your bathroom, toilet and won’t change your cups in the room. Carpet is already sticky and smelly they don’t vacuum it during your stay. They have a window with no screen so bugs will come into your room. Room is super out dated but does have a tv from the early 2000’s that you can only see if you’re sitting up. Walls are an extremely dirty with coffee and “other” stains. Fire alarm went off at 6am. Scared the crap out of us. Super loud in the room as they have a mid 1900’s style fire alarm set up in the rooms. We went to front desk for guidance and one other lady had come down and he told us “all good” with no explanation as to why that happened or if there was indeed a fire. All and all location is what matters as when visiting London you aren’t really in your
Stayed 3 nights in Oct 2024

6/10 Okay

Sherry

Stayed 6 nights in Sep 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay, our second stay here… both times friendly, responsive and welcoming hosts.
Stayed 2 nights in Oct 2024

4/10 Poor

Peter

Travelled with partner
Disliked: Amenities, property conditions & facilities
Just pay a bit more and go elsewhere. And I’m not a particularly fussy person.
Stayed 1 night in Oct 2024

2/10 Terrible

Corey

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
You get what you pay for in London. I mistakenly booked based off of the bad Canadian dollar. Assumed that nightly rentals between $161 and $191 a night would get us a decent hotel. The room was awful. Moldy bathroom, bedroom in need of TLC. Simple as wiping down walls would be a start. Then deal with the paint damage, non working bathroom fan and black mold throughout bathroom. Grout between tiles falling apart leaving major areas for water damage. Nice staff at front desk
Stayed 4 nights in Sep 2024

6/10 Okay

UWA

Business traveller
Stayed 7 nights in Sep 2024

4/10 Poor

Yadira

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Not for me.
So noise! Every time a door opened I would wake up thinking someone was getting in my room.
Stayed 1 night in Sep 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 5 nights in Sep 2024

10/10 Excellent

Verified traveller

Liked: Staff & service
Did the job
Perfect for what I wanted
Stayed 1 night in Sep 2024

8/10 Good

Tracey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

A J

Travelled with group
Good value for money
More than adequate, part as the room-rate was excellent.
Stayed 2 nights in Sep 2024

2/10 Terrible

Michaela

Disliked: Cleanliness, staff & service, property conditions & facilities
Check the cctv.
Stayed 1 night in Sep 2024

4/10 Poor

Arbaz

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I stat here for two nights in the first night i got really nice room but in the 2nd night i got room at 7th or 8th floor and there is no elevator and in the room there is no socket next to bed that i can put the fan on and is really warm there as well so in tge 2nd night i was really disappointed but overall the hotel is good and the staff is really nice
Stayed 1 night in Sep 2024

10/10 Excellent

Arbaz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Paula

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely dreadful service. I arrived before 9pm, rang the bell several times, no answer. A guest entering let me in, nobody at reception - rang the phone number several times, it went to voicemail. Three lots of guests arrived, all of us waiting, still nobody showed up. One guest managed to find a different number and eventually someone turned up - he looked at us all and said it’s not my night on, went off looking for someone, he eventually came back on his own - no apology, very rude and began checking us in. He gave me a room card for the fourth floor - I walked up 8 flights of stairs, used the room card only to find the room already occupied - this happened to other guests who were waiting. I eventually got a room but didn’t feel safe - slept with a chair up against the door. Room smelt and felt dirty. Avoid at all costs
Stayed 1 night in Sep 2024

10/10 Excellent

Amro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money, comfortable bed
Stayed 1 night in Sep 2024

6/10 Okay

Joanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Good location close to tube station. However felt unsafe in room and someone tries the door handle to get in several times in the night
Stayed 1 night in Aug 2024

10/10 Excellent

Antony

Stayed 1 night in Aug 2024

2/10 Terrible

Susan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms not cleaned, bed not made, bins not emptied dirty towels not taken away.
Stayed 3 nights in Aug 2024

8/10 Good

Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a good stay
Was a good stay Wifi is a extra cost
Stayed 2 nights in Aug 2024

6/10 Okay

Julie

Liked: Staff & service
The cleanliness in the bathroom was Disgusting. Especially to soap dispenser in the shower. It needed replaced rather cleaned. The mattress wasn't great either. The pillows looked old although the linen was clean. I was on the fifth floor so be aware that there is no lift.
Stayed 2 nights in Jul 2024