2/10 Terrible
Sheryl
Travelled with partner
12 Dec 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Shocking experience tbh would not stay or recommend. Public areas seem very nice and high end. On check in there was an orderly queue but a guy pushed into the lady in front of us not queueing? When she challenged the receptionist was very rude to her and said “he’s not checking in” what difference that made I don’t know?! My partner observed this receptionist previously been pulled out of back office by a manager and after this she had a dreadful attitude. After a fair wait we finally got to get our room I had done on line check in. I specifically booked an accessible double room and the receptionist was perplexed she didn’t have one. Question having spent years in the industry why wasn’t this pre-allocated? I have periodic mobility issues so wanted a room easy to evacuate if necessary plus the main reason for our stay was I had undergone eye surgery in Harley Street that day. The room was below average when we got there a poorly renovated Travelodge standard M 0031 if it helps and it was freezing. I have under active thyroid so feel the cold terribly never mind what I had been through that day. Lights in the rooms didn’t appear to work in way they should it was all or nothing. We reported heating not working when we left for dinner and the receptionist said she’d send maintenance up. When we returned a few hours later there was a tiny/inadequate storage heater in the room and it was still cold. We both had an uncomfortable, disturbed nights sleep…
Sheryl
Stayed 1 night in Dec 2024