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Crowne Plaza London - Docklands, an IHG Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crowne Plaza London - Docklands, an IHG Hotel

Property amenity
Junior Suite, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Exterior
Bar (on property)
Spa

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Breakfast available
  • Room service
  • Housekeeping
  • Bar
  • Spa
  • Gym

Explore the area

Map
Western Gateway, Royal Victoria Dock, London, England, E16 1AL
  • IFS Cloud Royal Docks Station
    3 min walk
  • ExCeL Exhibition Centre
    5 min walk
  • O2 Arena
    9 min drive
  • London (LCY-London City)
    11 min drive

Room options

View all photos for Standard Room

Standard Room | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room

  • 25 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed, Accessible

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed with Sofa bed

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Minicooler)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Minicooler)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed (Mini cooler)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed (Mini cooler)

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds (Mini cooler)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Double Beds (Mini cooler)

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Double Beds

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room

  • Sleeps 1
  • 1 Single Bed

Similar properties

Exterior

Aloft London Excel

Pool
Pet-friendly
Free WiFi
Restaurant
4.4 out of 5, Excellent, (1003)
The price is CHF 109
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Aloft London Excel

About this property

Crowne Plaza London - Docklands, an IHG Hotel

Waterfront London hotel in Newham with a full-service spa
This smoke-free hotel features a full-service spa, an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a steam room are on-site. Housekeeping is available once per stay.
Crowne Plaza London - Docklands, an IHG Hotel offers 210 accommodations with a safe and free newspapers. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a combined bath/shower unit and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a steam room and a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Rinu. Services include massages. The spa is open daily.
Our customers tell us they can't get enough of Crowne Plaza London - Docklands, an IHG Hotel's great location. During your stay, you're just a quick walk from ExCeL Exhibition Centre. Free WiFi in public areas, a full-service spa and an indoor pool are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with massages at Rinu
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym and a steam room
  • Guests have great things to say about the location and the helpful staff
  • 5 minutes by foot from ExCeL Exhibition Centre and a 3-minute drive from Thames River
Crowne Plaza London - Docklands, an IHG Hotel offers its guests a full-service spa, an indoor pool, and a steam room. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and a meeting room are available. A fitness centre, spa services, and multilingual staff are also featured at the eco-certified Crowne Plaza London - Docklands, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.
Crowne Plaza London - Docklands, an IHG Hotel has a restaurant on site.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Italian, Polish, Portuguese, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 25 per day; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 19.99 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • On the waterfront

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 30.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 19.99 per person
  • Self-parking fee: GBP 25 per day (in/out privileges)
  • Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Crowne Plaza Hotel London Docklands
Crowne Plaza London Docklands
London Docklands Crowne Plaza
Crowne Plaza London - Docklands England
Crowne Plaza London - Docklands Hotel London
Crowne Plaza London Docklands Hotel
Crowne Plaza Docklands Hotel
Crowne Plaza Docklands
Crowne Plaza London Docklands
Crowne Plaza London Docklands an IHG Hotel
Crowne Plaza London - Docklands, an IHG Hotel Hotel
Crowne Plaza London - Docklands, an IHG Hotel London
Crowne Plaza London - Docklands, an IHG Hotel Hotel London

Crowne Plaza London - Docklands, an IHG Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 542 out of 1003 reviews" "
Rating 8 - Good. 308 out of 1003 reviews" "
Rating 6 - Okay. 89 out of 1003 reviews" "
Rating 4 - Poor. 35 out of 1003 reviews" "
Rating 2 - Terrible. 29 out of 1003 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Leila

Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Hetal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel went above and beyond for me and my partner to celebrate my birthday! A small gift and a bottle of Prosecco and an upgrade to a Docklands view room, I couldnt have asked for more! I will definitely going back again!
Stayed 2 nights in Sep 2024

10/10 Excellent

SUSAN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff at the front desk were outstanding with the help they gave me. RITA, GUSTAVO, CHEYENNE, and VIVIEN instructed me as to how to board the Elizabeth train line to get to my various destinations. They also suggested stores for groceries to go to and tourist sites.
Stayed 5 nights in Aug 2024

10/10 Excellent

Dana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, pool has limited hours for children. Hot tub only for 12 years and up.
Stayed 3 nights in Aug 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
London
Excellent service in the restaurant at breakfast, all staff very helpfyl and polite
Stayed 1 night in Sep 2024

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got an upgrade and it was a beautiful room, clean and quiet quick access to the train station dining was amazing at the restaurant, if I’m ever in London again I’ll definitely stay here loved it
Stayed 4 nights in Sep 2024

8/10 Good

GAVIN

Stayed 2 nights in Aug 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fairly quiet part of London 2 mins from DLR Royal Victoria. Food in the hotel was surprisingly good but also a few options to dine out close by. Staff were very helpful and I’d happily stay again.
Stayed 3 nights in Aug 2024

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy. Room was lovely and we got a view. My phone cable had broken and reception gave me a packet with a multi charge cable for free. Shower had a good strong spray and toiletries were nice. Good hairdryer, iron and ironing board in room. Bed, pillows and duvet all really nice quality. At breakfast there was a vast array of food which all looked amazing. Will definitely be returning.
Stayed 1 night in Aug 2024

10/10 Excellent

Sheikh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was smooth and efficient. Gustavo was very helpful, he went above & beyond to ensure I found adequate parking and that me and my family settled in. Sabrina was on hand to answer all my queries and was very helpful too. Vivien handled my check out and dealt with my additional requests quickly and efficiently.
Stayed 1 night in Aug 2024

8/10 Good

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel. It had good facilities and amenities, was extremely close to London City Airport and had a marvellous breakfast buffet.
Stayed 1 night in Aug 2024

10/10 Excellent

Hazel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, staff were excellent and the food was lovely! It is a bit tricky to get to as a bit of a walk from the nearest tube, but ideal for the EXcel Centre.
Stayed 1 night in Aug 2024

10/10 Excellent

Corrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

8/10 Good

rajpal

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Lloyd

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Weekend away in London
The location was perfect for what we wanted with easy access to sights etc. The hotel itself was pretty good although a little tired. Staff were excellent, really friendly and very helpful. Swimming pool needed a clean as it was very cloudy on our 2nd visit
Stayed 2 nights in Aug 2024

8/10 Good

Maritza

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying at the Docklands crowne plaza hotel. My room was very clean and comfortable. The hotel is close to the tube too. The breakfast buffet was great and so was dinner. Plus I loved drinking a pint of Camden ale after a long day of sightseeing. I only have two complaints about my stay. First was upon arrival to the hotel me and my family were treated rudely by I believe a French receptionist. We had just arrived from a 10 hour journey from NYC to Heathrow Airport then a 90 minute cab drive. It was almost 11pm London time. I was standing in line to check in when the receptionist I mentioned earlier told me she sees me but they are having a staff change and I have to wait. I said ok but then minutes later she begins assisting and flirting with a handsome tall man who arrived after me to check in. I could’ve made a scene but I have manners and I was exhausted and figured it best to just mention that incident in this review. My second complaint is that the pool is really a club and they only allow children to swim in it during early hours of the day. So if you are traveling with a child like I did and picked this hotel with the intention of using the pool after a day of sightseeing please be aware that you have to make time during your trip to use the pool during the day cause you can’t after I think 5 or 6pm. So plan accordingly. But again this is a clean and comfortable hotel. And I enjoyed my stay. I would stay here again.
Stayed 6 nights in Jul 2024

8/10 Good

Kwame

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

4/10 Poor

conceição

Travelled with partner
Liked: Cleanliness
Swimming was not open to customer .they doing . kids swimming classes
Stayed 2 nights in Jul 2024

10/10 Excellent

Lori

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at the Crowne Plaza Docklands! The area is very cosmopolitan and close to the DLR network. All the staff were friendly and helpful and nothing was too much trouble! We enjoyed the breakfast and meals in the restaurant were very tasty! I would recommend the Crowne Plaza to other travellers to London
Stayed 2 nights in Jul 2024

10/10 Excellent

Samir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and nice food too.
Stayed 3 nights in Jul 2024

10/10 Excellent

James

Stayed 1 night in Jul 2024

4/10 Poor

assad

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Customer service was horrible practically the manager was shouting at me at one point about asking the car park which was overcharge me l, not very helpful £25 a night, I was told was £6 a night when I was checking in. Customer service non-existent
Stayed 1 night in Jul 2024