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Dorsett Shepherds Bush

4.0 star property
VIP Access

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Photo gallery for Dorsett Shepherds Bush

Bar (on property)
Lobby
Lobby
Front of property – evening/night
Dorsett Room | Premium bedding, minibar, in-room safe, desk

Reviews

8.0 out of 10
Very good

Popular amenities

  • Gym
  • Bar
  • 24/7 front desk
  • Pet-friendly

Explore the area

Map
58 Shepherds Bush Green, London, England, W12 8QE
  • Westfield London Shopping Centre
    ‪10 min walk‬
  • Kensington High Street
    ‪20 min walk‬
  • Olympia Conference and Exhibition Centre
    ‪20 min walk‬
  • London (LHR-Heathrow)
    ‪30 min drive‬
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Room options

View all photos for Executive Room

Executive Room | Premium bedding, minibar, in-room safe, desk

Executive Room

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Dorsett Room

Dorsett Room | Premium bedding, minibar, in-room safe, desk

Dorsett Room

  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Studio Suite

Studio Suite | Premium bedding, minibar, in-room safe, desk

Studio Suite

  • 35 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

The Hoxton Shepherds Bush

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.6 out of 5, Wonderful, (602)
The price is CHF 183
for 1 room
includes taxes & fees
8 Apr - 9 Apr
The Hoxton Shepherds Bush

About this property

Dorsett Shepherds Bush

Eco-certified hotel with 24-hour fitness centre and 24-hour front desk
This smoke-free hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a coffee shop/cafe and concierge services are on-site.
Dorsett Shepherds Bush offers 317 accommodations with MP3 docking stations and minibars. Beds feature premium bedding. 37-inch LCD televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
The shopping around Dorsett Shepherds Bush gets high marks from our customers. During your stay, you'll be within walking distance of Kensington High Street. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy local and international cuisine while dining at Restaurant Spice Gallery
  • English breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 10 minutes by foot from Westfield London Shopping Centre and a 4-minute drive from Kensington High Street
  • Cats and dogs welcome for a fee
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the eco-certified Dorsett Shepherds Bush.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.
Restaurant Spice Gallery – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner.
Jin Bar – This bar serves breakfast and light fare. Open daily.
Cafe – This coffee shop only serves light fare. Open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, English, French, Romanian, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 20 for adults and GBP 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Cafe
  • Jin Bar
  • Restaurant Spice Gallery

Things to do

  • 24-hour gym

Family friendly

  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 37-inch LCD TV with digital channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in.

Access methods

Staffed front desk

Pets

  • Pets: GBP 70 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 70.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: GBP 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 20 for adults and from GBP 20 for children
  • Pet fee: GBP 70 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 70.0 per day
  • Service fee: 5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Dorsett Shepherds Bush
Dorsett Shepherds Bush Hotel
Dorsett Shepherds Bush Hotel London
Dorsett Shepherds Bush London
Shepherds Bush Dorsett
Dorsett Shepherds Bush, London England
Dorsett Shepherds Bush Hotel
Dorsett Shepherds Bush London
Dorsett Shepherds Bush Hotel London

Dorsett Shepherds Bush Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 935 out of 2073 reviews
Rating 8 - Good. 556 out of 2073 reviews
Rating 6 - Okay. 302 out of 2073 reviews
Rating 4 - Poor. 160 out of 2073 reviews
Rating 2 - Terrible. 120 out of 2073 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Derek, London

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location for business, shopping and commuting. Modern decor and pretty impressive, aesthetically.
Stayed 1 night in Dec 2024

10/10 Excellent

Chung Ting

Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Annoying Glass Panel
The big frosted glass panel between the bathroom and bedroom was very annoying at night if somebody used the bathroom and switched the very bright light on.
Stayed 1 night in Dec 2024

6/10 Okay

Tom

Business traveller
Disliked: Cleanliness, room comfort
WARNING 5% "service charge" to check in.
Nice enough hotel however the owners / manager are clearly living on another planet. The A/C in the rooms will not cool below 23 degrees, no windows open so it's very hot and stuffy. This is no doubt to save costs in air conditioning. Then we get to the "Service Charge" of 5% added to your bill for ... wait ... Checking in !!! What a joke.
Stayed 1 night in Dec 2024

6/10 Okay

Sara

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Had to complain due to the smell from the room especially the bathroom. The bed was pushed up to the window making the bed and sheets damp. The shower room had black mould forming on the seal and the shower itself was rusty. The room did not feel clean.
Stayed 1 night in Dec 2024

6/10 Okay

Simon

Travelled with family
Disappointing stay
There were 2 things that spoilt the stay at the Dorsett - After being out we came back to the room to find a card in the Card switch in the room - According to reception house keeping may have checked the room - I find this very strange - Checking for What ? The other disappointment was breakfast, specifically the English cooked breakfast, the sausage was inedible, the fried eggs were like rubber, soggy hash browns, the best thing was the toast and I cooked that myself - The room was OK but based on this visit I certainly would look elsewhere.
Stayed 1 night in Dec 2024

6/10 Okay

David

Liked: Room comfort
Disliked: Property conditions & facilities
For the money it’s a tired hotel
Stayed here a few times over the years and always found it to be a very nice hotel with very friendly staff and always used to be clean. Sadly it seems maintenance is done to a minimal standard and things are looking very very tired. Tiles broken all over the bathroom floor, silicone mouldy around the fittings, cabinets with silicone peeling off, stains all over the floors. Bathroom was horrendous in the first room and air con didn’t work. Moved to an accessible room which also had cracked tiles and dirty silicone but at least air con worked! I don’t expect a hotel to be pristine perfect all the time but when tiles are broken and the floor is moving you’d expect maintenance to be of a good standard at this price point. House keeping and general staff are very good, my only issue is with the maintenance that is clearly lacking.
Stayed 2 nights in Dec 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Need to fix their TVs
I had to change rooms as the TV didn't work! The TV in room I was moved to only had a few channels which worked too.
Stayed 1 night in Dec 2024

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
Always stay here
Stayed 1 night in Dec 2024

10/10 Excellent

Finn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They went above and beyond and fulfilled my request wishing for a high room for our anniversary. Surprised us with a bottle of prosecco and cake in addition to balloons and decor which made it super special.
Stayed 1 night in Dec 2024

6/10 Okay

Cristiano

Business traveller
Liked: Cleanliness, room comfort
Overall, I would not recommend it
The accommodation was as shown in the photographs and description, located in a quiet area at night, with good communication links. The only downside is there are some hidden fees which I guess te hotel should disclose in advance, for instance I paid £ 100.00 deposit for which I am still waiting a refund, and and additional £ 19.98 for service charge for which I asked clarification but the hotel management did not or refused to provide so far Overall, I would not recommend it as you can get same services for a cheaper price in London (I lived there 15 years so I can be pretty much objective on that)
Stayed 4 nights in Dec 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great hotel in a fab location. The beds were really comfortable and room facilities great. The bathroom had a really bad drain smell but as we were only there for one night did not really have time to report and resolve this issue. Our biggest gripe was misinformation- we were told at check in that breakfast start at 6.30am on Saturday. I questioned this as we needed the earliest start possible and I thought at weekends it was 7 but was assured it was 6.30. Got up, down at 6.30 for a quick breakfast to be told no it starts at 7! So unfortunately had to leave without breakfast.
Stayed 1 night in Dec 2024

8/10 Good

Faisal

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
A let down
Sadly not the best. We had to request a room swap within an hour of arriving due to a very smelly drain in the bathroom. To the staff’s credit this was actioned quickly without issue. However our next room had no TV remote, smelt (although not a bad) in the bathroom and the provided milk curdled. Enjoyed cocktails in the bar.
Stayed 1 night in Dec 2024

6/10 Okay

Sylvie

Disliked: Cleanliness
Hotel tres correct. Personnel agréable proche des3 stations de metro Par contre un enorme probleme de plomberie. Des odeurs egout dans les douches.
Stayed 2 nights in Dec 2024

4/10 Poor

Alan

Disliked: Cleanliness
Stayed 2 nights in Dec 2024

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient as nect foor to shepherd bush empire.
Very convenient as next door to shepherds bush empire.
Stayed 1 night in Dec 2024

8/10 Good

david

Travelled with family
Stayed 1 night in Dec 2024

2/10 Terrible

Alvin

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
There are so many hotels in London, you can pick a better one with the price. The room only had a small window to the side and a big wall painted in white, giving almost a prison like feel. It was also freezing cold, the ac wasn’t working. We asked for an additional heater but it was still cold to the point we couldn’t sleep and the staff was nice enough to give us extra duvet. But the worst was how dirty some of the appliances were, the hairdryer was effectively unusable with the amount of dust at the back, surely this is a fire hazard.
Stayed 1 night in Dec 2024

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a nice area
Very friendly staff and great service. We even got a complimentary dessert delivered to our room :) The lobby and lounge area is top notch. The room was ok, a bit worn down but clean and nice. Very comfortable bed. I would definitely recommend this hotel to others.
Stayed 2 nights in Dec 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent spot for the empress
Check in was a smooth experience and the lovely Maria checked us in. My son went to a concert next door and later that night we had a little note saying hope you were enjoying your stay and enjoyed the concert and here’s a treat from us and we had a bar of chocolate really unexpected but such a nice touch.
Stayed 1 night in Dec 2024

4/10 Poor

Mark

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Room had a bad smell of mould and toilet did not work. Moved rooms and staff came in at 6am. Customer care was good and apologetic but this should not be happening.
Stayed 1 night in Dec 2024

10/10 Excellent

SOON MUK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2024

4/10 Poor

Hassan

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The safe box wasn't working, the guy in reception charged me £ 77 more than booked prices During check in, During the checkout the lady in reception trying to get the cash from me and refunding the money that they charged me with my Viza card during the chek in, Which i refused.
Stayed 3 nights in Nov 2024

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024