2/10 Terrible
Helen S.
13 May 2025
Woken with ants in the bedroom
The property is convinient for wembley and the city. It was tired but functional for somewhere to sleep. It didn't have an allocated parking space as described. No curtains at the window in the living room and a fridge in the lounge as the one next to it in the kitchen is not working. We were disappointed to wake to ants crawling over our bedroom floor and on clothes we had placed on the table in the bedroom. We tried to contact the emergency number to alert the owner to this to no response, we did receive a call two days later, and were also disappointed by the owners response when we asked for a partial refund due to our poor experience. Obviously this may have been a one off but clearly we didn't expect to have to de-bug prior to leaving a property. And would have appreciated a more helpful response on the day or after.
Helen S.
Stayed 2 nights in Apr 2025