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4.3 out of 5

"Wonderful stay, really enjoyed the Cumberland, would definitely stay there again " More

By a verified traveller on Sat 07 Oct 2023

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Gold King Park View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Gold Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Classic Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Studio Suite (With Executive Club Lounge Access)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Classic Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Executive King Room (With Executive Club Lounge Access)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the breakfast at The Cumberland, London. During your stay, you're just a quick walk from Marble Arch. Features include free WiFi in public areas, plus a restaurant and a bar.

  • Free WiFi
  • Enjoy British cuisine while dining at SOUND Cafe
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the breakfast
  • Steps from Frameless Immersive Art Experience and 4 minutes on foot from Hyde Park
  • Airport shuttle service available for a fee

The Cumberland, London ratings based on 3 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Cumberland, London

Everyone (3)
5 out of 5
Wonderful stay, really enjoyed the Cumberland, would definitely stay there again

Posted by on 7 Oct 2023

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Comment from Hotel Management

11 Oct 2023 by Meski

Dear Elizabeth,It was a pleasure to show you all that the the Cumberland has to offer and it makes us happy we succeeded in leaving you with a great overall impression! Your feedback is spot on and really highlights our services, amenities, and the added touches our staff adds to your experience. Thank you for giving us a go and we too look forward to have you back to your new home away from home.Kind regards,Guest Services ExecutiveThe Cumberland Hotel

4 out of 5

Posted by on 27 Apr 2024

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Comment from Hotel Management

29 Apr 2024 by Guest Services

Dear Verena, Thank you for taking the time to share your experience with us at The Cumberland. We are delighted to hear that your stay was overall a hit! If there is anything in particular we can do to make sure the next visit ticks all the boxes, please let us know. We look forward to welcoming you back where we are sure we will make it a trip to remember! Kind regards, Guest Services The Cumberland

4 out of 5
Nice stay.

Posted by on 1 Apr 2024

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Comment from Hotel Management

1 Apr 2024 by Guest Services

Dear Iris,Thank you for the short but sweet feedback, even if it's not quite a five-star applause! We're glad you enjoyed your stay at The Cumberland, but we're always striving to hit all the high notes.Is there anything specific we could have done to make your stay a perfect ten? We'd love to hear your feedback, as it helps us ensure every guest has a truly unforgettable experience. Feel free to reach out directly to us at Guest Services.In the meantime, we hope you'll give us another chance to turn that 4-star rating into a 5-star performance! Just let us know any special requests and we'll do our best to make your next stay a five-star symphony!Kind regards,Guest ServicesThe Cumberland

Property Features

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 4306 square feet (400 square metres) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. Multilingual staff, tour/ticket assistance, and coffee/tea in common area are also featured at the business-friendly The Cumberland, London. The hotel can provide concierge services and wedding services. This Art Deco London hotel is smoke free.

  • 1019 guestrooms or units
  • 8 levels
  • Conference rooms
  • 4306 sq ft of conference space
  • 400 sq. m of conference space
  • Built in 1929
  • Deli
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Offsite parking reservations required

Transport

  • Train station: Marylebone Station (1.3 km / 0.8 mi)
  • Metro station: Marble Arch Underground Station (0.1 km / 0.1 mi)
  • Property shuttles: Airport shuttle

Room Amenities

The Cumberland, London offers 1019 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Beds feature premium bedding. 40-inch LCD televisions come with digital channels. Bathrooms include complimentary toiletries and hairdryers. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • LCD television
  • Digital channels
  • Luxury bedding
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Climate control (heating)
  • Ensuite bathroom
  • Wardrobe or cupboard
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 7:30 AM to 11:30 AM.

SOUND Cafe – This restaurant specialises in British cuisine and serves brunch, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required.

SOUND Sports Bar – This bar serves brunch and light fare. Happy hour is offered. Open daily.

Costa Coffee – This lobby lounge specialises in British cuisine and only serves light fare. Open daily.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. If you are planning to arrive after 2:00 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

The Cumberland, London offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Guests arriving after 2:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

  • Security system
  • Mobile key entry is not available
  • Staffed front desk
  • Contactless check-in is available
  • Cashless transactions are available
  • Carbon monoxide detector
  • Smoke detector
  • Parking height restrictions apply
  • Debit cards
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 20 per person
  • Airport shuttle fee: GBP 130 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: GBP 60 per day(1312 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cumberland Guoman
  • Cumberland Guoman Hotel
  • Cumberland Guoman Hotel London
  • Cumberland Guoman London
  • Cumberland Hotel Guoman
  • Guoman Cumberland
  • Guoman Cumberland Hotel
  • Guoman Hotel Cumberland
  • Hotel Guoman Cumberland
  • Cumberland Hotel London
  • Cumberland Hotel
  • Cumberland London
  • The Cumberland Hotel London
  • Great Cumberland Place Hotel London
  • Great Cumberland Place Hotel
  • Great Cumberland Place London
  • Hotel Great Cumberland Place London
  • London Great Cumberland Place Hotel
  • Hotel Great Cumberland Place
  • The Cumberland a Guoman Hotel
  • The Cumberland
  • Great Cumberland Place London

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.