29 Dec 2019 by Sebastian
Dear Maarit, Thank you for taking the time to tell us about your experience at Indigo London Paddington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Indigo, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you soon. Sincerely, Sebastian Guest Relations Manager
29 Oct 2019 by Sebastian
Dear Guest, We very much appreciate your comments regarding your stay at Hotel Indigo London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Guest Relations Manager
24 Apr 2019 by Sebastian
Dear Guest, We very much appreciate your comments regarding your stay at Hotel Indigo London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Guest Relations Manager
10 Apr 2019 by Sebastian
Dear Guest , Thank you for taking the time to tell us about your experience at Hotel Indigo LONDON - PADDINGTON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Hotel Indigo. Sincerely, Sebastian Guest Relations Manager
21 Feb 2019 by Sebastian
Dear Guest, Thank you for taking the time to tell us about your experience at Hotel Indigo LONDON - PADDINGTON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Hotel Indigo. Sincerely, Sebastian Guest Relations Manager
15 Jan 2019 by Sebastian
Dear Ari, Thank you for your recent stay with us and your valued feedback. We are glad to hear that we have won you over as one of our many happy guests. The Hotel is indeed very conveniently located for travelling to Heathrow via Paddington Rail service. Our in-room facilities are tended to with great care; our staff being the true asset of our operation. We hope to have the opportunity to welcome you back in the nearest future. Kind regards, Sebastian Guest Relations Manager
7 Jan 2019 by Sebastian
Dear Rini, Thank you for your recent stay with us and your valued feedback. We are glad to hear that we have won you over as one of our many happy guests. We hope to have the opportunity to welcome you back in the nearest future. Kind regards, Sebastian Guest Relations Manager
10 Nov 2018 by Nuno Preto Front Desk Supervisor
Thank you very much for your review. We appreciate and value your feedback. I apologise that you were not happy with the room size and housekeeping. I would like to investigate when the room was cleaned, if there was a sign put on the door to request to clean the room or if you had requested to one of my colleagues or housekeeping to clean the room? Kind regards
27 Sep 2018 by Melina Druga Reception Manager
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. Delighted to see you loved the location of the hotel. I appreciate you highlighting the team for their friendliness. I hope to see you back soon. Kind Regards,
16 May 2018 by Stefan Mitsevski
Dear Guest, Thank you for your kind feedback. It's always great for us to learn that you found our staff friendly and I will be delighted to share the review with the team. We are happy that you liked the room and found the location convenient for your journey to the airport. We wish to see you again soon. Best regards,
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and a meeting room are available. WiFi is free in public spaces. A 24-hour fitness centre, a terrace, and multilingual staff are also featured at the business-friendly Hotel Indigo London Hyde Park Paddington, an IHG Hotel. This 4-star London hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Hotel Indigo London Hyde Park Paddington, an IHG Hotel offers 64 accommodations with tablet computers and free minibar items. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch flat-screen televisions come with digital channels and smart speakers. Guests can make use of the in-room fridges and espresso makers. Bathrooms include a shower with a rainfall showerhead, designer toiletries, complimentary toiletries and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and free newspapers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 11:00 AM.
Bella Italia Paddington – Overlooking the garden, this restaurant specialises in Italian cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.
Late-night fare is available from room service (during limited hours).
Recreational amenities at the hotel include a 24-hour fitness centre.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and Eurocard. Cash is not accepted.
For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.