We had a really great stay at the Marlin Waterloo as a family of four, but what truly made the experience stand out was the amazing service from Sezoi Con. We ran into him a few times during our stay—he was working as a bartender and also helped us out with a few things, including checkout.
He was incredibly friendly, professional, and just genuinely kind. What really stood out to us was how great he was with our kids—super patient, welcoming, and made them feel special every time we saw him. It’s not often you come across someone who leaves such a positive impression, but Sezoi really did.
The hotel was lovely, but thanks to him, our stay felt even more special. Big thanks to Sezoi—he’s a real star!