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Mercure London Heathrow Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure London Heathrow Hotel

Exterior
In-room safe, desk, blackout curtains, soundproofing
Bar (on property)
Exterior
Bar (on property)

Reviews

6.6 out of 10

Popular amenities

  • Room service
  • Gym
  • Bar
  • Parking available
  • Breakfast available
  • 24/7 front desk

Explore the area

Map
Shepiston Lane, Hayes, England, UB3 1LP
  • Cranford Countryside Park
    8 min walk
  • London Motor Museum
    18 min walk
  • Stockley Park
    2 min drive
  • London (LHR-Heathrow)
    8 min drive

Room options

View all photos for Superior Room, 1 Double Bed

In-room safe, desk, blackout curtains, soundproofing

Superior Room, 1 Double Bed

  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Single Beds

  • 16 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Single Bed

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 Single Bed

  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 Queen Bed

  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed | In-room safe, desk, blackout curtains, soundproofing

Deluxe Room, 1 Double Bed

  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

In-room safe, desk, blackout curtains, soundproofing

Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

  • 12 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, Multiple Beds

In-room safe, desk, blackout curtains, soundproofing

Standard Room, Multiple Beds

  • 12 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

Similar properties

Room

Ibis budget London Heathrow Central

Free WiFi
Restaurant
Air conditioning
Breakfast available
3.8 out of 5, Good, (2335)
The price is CHF 59
for 1 night
includes taxes & fees
10 Dec - 11 Dec
Ibis budget London Heathrow Central

About this property

Mercure London Heathrow Hotel

Suburban Hayes hotel in Pinkwell with a fitness centre
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a snack bar/deli, a conference centre and a coffee shop/cafe are on-site. Housekeeping is available on request.
Mercure London Heathrow Hotel offers 184 accommodations with laptop-compatible safes and coffee/tea makers. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the breakfast at Mercure London Heathrow Hotel. During your stay, you'll be within walking distance of Stockley Park. Features include free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the breakfast
  • 12 minutes by car from Windsor Castle and 14 minutes from LEGOLAND® Windsor
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business centre, 6 meeting rooms, and limo/town car service.

WiFi is free in public spaces. A fitness centre, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Mercure London Heathrow Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Hayes hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 9:30 AM.
Borders Restaurant – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Borders Lounge – This restaurant serves brunch, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Outside Seating Area – On-site restaurant. Guests can enjoy al fresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Languages

English, French, Hindi, Italian, Polish, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Parking on site (GBP 16 per day)
  • Limited on-site parking

Food and drink

  • Daily full breakfast available 7:00 AM to 9:30 AM for a fee: GBP 14.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Borders Lounge
  • Borders Restaurant
  • Outside Seating Area

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 6 meeting rooms
  • Business centre
  • Conference centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance

More

  • 2 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 10.00
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

This property is closed from 18 November 2024 to 1 January 2026 (dates subject to change).
The following facilities are closed seasonally each year. They will be closed from 1 November to 1 January:
  • One of the dining venues
  • Bar/Lounge
  • Business centre
  • Fitness facilities
  • Laundry facilities
  • Meeting facilities
  • Parking area
The property will be renovating from 18 November 2024 to 31 January 2026 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Bar/lounge
  • Business centre
  • Lift
  • Exterior
  • Fitness facilities
  • Front desk
  • Hallway
  • Laundry facilities
  • Lobby
  • Meeting facilities
  • Parking area
During renovations, the hotel will make every effort to minimise noise and disturbance.
The following facilities are closed on Sunday, Monday, Tuesday, Wednesday and Thursday:
  • Restaurant
  • Fitness facility
The following facilities are closed on Friday and Saturday:
  • Restaurant
  • Fitness facility

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 15.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 14.95 per person
  • Self-parking fee: GBP 16 per day
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)
  • Rollaway bed fee: GBP 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Comfort Heathrow
Comfort Heathrow Hotel
Comfort Hotel Heathrow
Heathrow Comfort
Heathrow Comfort Hotel
Hotel Comfort Heathrow
Mercure London Heathrow
Comfort Hotel Heathrow Hayes, UK - Greater London
Mercure London Heathrow Hotel Hotel
Mercure London Heathrow Hotel Hayes
Mercure London Heathrow Hotel
Mercure London Heathrow Hayes
Mercure London Heathrow
Mercure London Heathrow Hotel Hayes, UK - Greater London
Mercure London Heathrow Hotel Hayes
Mercure London Heathrow Hotel Hotel Hayes

Mercure London Heathrow Hotel Reviews

Reviews

6.6
Rating 10 - Excellent. 278 out of 1028 reviews" "
Rating 8 - Good. 247 out of 1028 reviews" "
Rating 6 - Okay. 167 out of 1028 reviews" "
Rating 4 - Poor. 147 out of 1028 reviews" "
Rating 2 - Terrible. 189 out of 1028 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Gavin

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Was really surprised at how basic. There for 2 nights and unable to resolve issue of no controls for the TV! (Come on! How hard is that!). Just to make you aware, no usb points on sockets for chargers, £16 a night to park and inside the ULEZ so although it looks a cheap bargain, it really isn’t. Little things that say a lot- we arrived on Monday Evening at about 8pm- all the TVs in the bar/lounge/ reception area were ftozen on the news channel from 0.48am that morning. Throughout the whole stay, this was not fixed- we left Wednesday morning at 9!! Now, this isn’t a real impact issue but really shows the lack of regard in place here for making things right- ALL staff willing to just ‘leave it’. For me, shows lack of desire to make things right. Will not be stoping again
Stayed 2 nights in Aug 2024

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

graham

Travelled with family
Disliked: Room comfort
Not good enough.
Not impressed. After working hard to gain £180 in credit a lot through other Mercure hotels. thought I would use this to treat the family. Whilst the room was spacious and the main bed comfy that is were there positives end. £16 per night use a car park that was not looked after, pull out bed was uncomfortable. The an extra £15 per person per night for a breakfast that was sub par and even when I asked for a pouched egg was told that is extra ???? We are waiting on an email From the manger but I think Hotels.com should do something to help as I say I use you up to 15 times a year but this left a sour taste.
Stayed 2 nights in Aug 2024

10/10 Excellent

A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Natalie

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Tinuola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

4/10 Poor

MOHAMAD

Disliked: Staff & service, amenities
So the hotel is extremely disconnected from everything. Closest buss station is 10 minutes on foot. The bus station is 22 minutes away on foot. There are 2 roads to get to the hotel, one is safe and good, the other one is closest but feels isolated and dangerous ( although i need to confirm that I have not had any threatening incidents) The staff is...okay.. some are very nice, and some are passive. I guess you get what you pay for.
Stayed 5 nights in Aug 2024

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and price
Stayed 1 night in Aug 2024

6/10 Okay

Nasreen

Travelled with group
Disliked: Staff & service
Stayed 1 night in Aug 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, room comfort
Food stops to early
Hotel was fairly good, but no option for food later in the evening which isn’t ideal given it’s near Heathrow and people arriving/leaving at odd times
Stayed 1 night in Aug 2024

2/10 Terrible

Dafna

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Old, bad service, no shuttles from and to airport
Stayed 1 night in Aug 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Great staff
Stayed 1 night in Aug 2024

10/10 Excellent

blessing

Travelled with family and small children
It's a decent hotel, but it could use some cosmetic repairs and a thorough cleaning of carpets and cobwebs. The overall stay was acceptable, and the staff were professional.
Stayed 2 nights in Aug 2024

2/10 Terrible

John

Stayed 1 night in Aug 2024

2/10 Terrible

Manuel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel stay away
one of the worse hotel i would say first day after i checked in i wasn't made aware their lift was broken i had room on second floor. i approached the lifts to find out they were broken had to move my heavy luggage through the staircase pretty annoying thought next day lifts would be fixed but not say trouble next day .room was below average cleanliness was poor .my kids bed broke while my mrs sqt on it to her shoes on luckily she wasn't hurt reported to the desk no help was offered instead staff asked me if my kid was jumping on it absolutely ridiculous and pathetic not so much helpful stuff at the reception. i would never stay here in the future
Stayed 2 nights in Aug 2024

4/10 Poor

Renie

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
Service, none. Not my idea of an ideal stay.
Stayed 2 nights in Jul 2024

8/10 Good

Jameela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable and good service
Stayed 1 night in Jul 2024

10/10 Excellent

ENDURANCE

Stayed 1 night in Aug 2024

2/10 Terrible

Owen

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Accommodations was Dirty and Damp, I've never seen so many bugs in one room and had a large grey stain on the bed. booked for 2 nights after one night I checked out and stayed at a better hotel. only wish I could have got my money back Appalling if I could give it a 0 star I would. DO NOT STAY AT THIS HOTEL!
Stayed 2 nights in Jul 2024

4/10 Poor

Michelle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the usual mercure standard
Not the usual standard of mercury’s we’ve stayed in, it was run down and grubby, the whole place smelled like lynx deodorant, very strong and overpowering. I don’t think I came across a member of staff that smiled once. Check in was not welcoming at all either. The room was not comfortable, the bed sheets also smelled musky, and my son burned his hand on the hot water tap as they were labelled incorrectly. Even the carpark was full of dirty old mattresses, you could hear the rustling of animals inside them, that on top of the hundreds of pigions in there walking back to the car was not very nice at all.
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Timothy, Birmingham

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Remedial works were going on at this hotel (ground floor) to which neither Expedia nor the hotel, (not even at check-in), did anybody bother to notify me - disappointing and poor service! TVs in both rooms I’d booked were not functioning, despite raising it with the hotel and giving several hours opportunity to fix - nothing was done. The Reception Staff were dismissive, Gaurav appeared to show empathy, but this hotel lacks a cohesiveness between staff and communication is poor. Breakfast was good, great service from Shanda - ample choices and good quality. This hotel, on this occasion, lacked customer focus and attention-to-detail. A disappointing stay!
Stayed 2 nights in Aug 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Eli

Travelled with family and small children
Enjoyed our stay . Top notch
Stayed 1 night in Jul 2024

4/10 Poor

sarah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelled like mold. Standing water in sink and tub. Lobby highly remodeled but rooms in v poor condition.
Stayed 1 night in Jul 2024