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Mercure London Heathrow Hotel

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Mercure London Heathrow Hotel

Exterior
Bar (on property)
Breakfast and dinner served
Exterior
In-room safe, desk, blackout curtains, soundproofing

Reviews

6.6 out of 10

Popular amenities

  • Bar
  • Gym
  • Room service
  • Parking available
  • Breakfast available
  • 24/7 front desk

Explore the area

Map
Shepiston Lane, Hayes, England, UB3 1LP
  • London Motor Museum
    18 min walk
  • Stockley Park
    2 min drive
  • Airport Bowl
    4 min drive
  • London (LHR-Heathrow)
    8 min drive

Room options

View all photos for Superior Room, 1 Double Bed

In-room safe, desk, blackout curtains, soundproofing

Superior Room, 1 Double Bed

  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Single Beds

  • 16 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Single Bed

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 Single Bed

  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 Queen Bed

  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed | In-room safe, desk, blackout curtains, soundproofing

Deluxe Room, 1 Double Bed

  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

In-room safe, desk, blackout curtains, soundproofing

Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

  • 12 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, Multiple Beds

In-room safe, desk, blackout curtains, soundproofing

Standard Room, Multiple Beds

  • 12 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

Similar properties

Exterior

Ibis budget London Heathrow Central

Free WiFi
Restaurant
Air conditioning
Breakfast available
3.9 out of 5, Good, (2465)
The price is CHF 50
for 1 night
includes taxes & fees
19 Jan - 20 Jan
Ibis budget London Heathrow Central

About this property

Mercure London Heathrow Hotel

Suburban Hayes hotel in Pinkwell with a fitness centre
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a snack bar/deli, a conference centre and a coffee shop/cafe are on-site. Housekeeping is available on request.
Mercure London Heathrow Hotel offers 184 accommodations with laptop-compatible safes and coffee/tea makers. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the breakfast at Mercure London Heathrow Hotel. During your stay, you'll be within walking distance of Stockley Park. Features include free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the breakfast
  • 12 minutes by car from Windsor Castle and 14 minutes from LEGOLAND® Windsor
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business centre, 6 meeting rooms, and limo/town car service.

WiFi is free in public spaces. A fitness centre, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Mercure London Heathrow Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Hayes hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 9:30 AM.
Borders Restaurant – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Borders Lounge – This restaurant serves brunch, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Outside Seating Area – On-site restaurant. Guests can enjoy al fresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Languages

English, French, Hindi, Italian, Polish, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Parking on site (GBP 16 per day)
  • Limited on-site parking

Food and drink

  • Daily full breakfast available 7:00 AM to 9:30 AM for a fee: GBP 14.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Borders Lounge
  • Borders Restaurant
  • Outside Seating Area

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 6 meeting rooms
  • Business centre
  • Conference centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 10.00
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

This property is closed from 18 November 2024 to 1 January 2026 (dates subject to change).
The following facilities are closed seasonally each year. They will be closed from 1 November to 1 January:
  • One of the dining venues
  • Bar/Lounge
  • Business centre
  • Fitness facilities
  • Laundry facilities
  • Meeting facilities
  • Parking area
The property will be renovating from 18 November 2024 to 31 January 2026 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Bar/lounge
  • Business centre
  • Lift
  • Exterior
  • Fitness facilities
  • Front desk
  • Hallway
  • Laundry facilities
  • Lobby
  • Meeting facilities
  • Parking area
During renovations, the hotel will make every effort to minimise noise and disturbance.
The following facilities are closed on Sunday, Monday, Tuesday, Wednesday and Thursday:
  • Restaurant
  • Fitness facility
The following facilities are closed on Friday and Saturday:
  • Restaurant
  • Fitness facility

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 15.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 14.95 per person
  • Self-parking fee: GBP 16 per day
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)
  • Rollaway bed fee: GBP 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Comfort Heathrow
Comfort Heathrow Hotel
Comfort Hotel Heathrow
Heathrow Comfort
Heathrow Comfort Hotel
Hotel Comfort Heathrow
Mercure London Heathrow
Comfort Hotel Heathrow Hayes, UK - Greater London
Mercure London Heathrow Hotel Hotel
Mercure London Heathrow Hotel Hayes
Mercure London Heathrow Hotel
Mercure London Heathrow Hayes
Mercure London Heathrow
Mercure London Heathrow Hotel Hayes, UK - Greater London
Mercure London Heathrow Hotel Hayes
Mercure London Heathrow Hotel Hotel Hayes

Mercure London Heathrow Hotel Reviews

Reviews

6.6
Rating 10 - Excellent. 271 out of 1000 reviews" "
Rating 8 - Good. 236 out of 1000 reviews" "
Rating 6 - Okay. 160 out of 1000 reviews" "
Rating 4 - Poor. 145 out of 1000 reviews" "
Rating 2 - Terrible. 188 out of 1000 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Susel

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2024

4/10 Poor

Home

Liked: Cleanliness, room comfort
Disliked: Staff & service
Won’t be returning
Horrible experience, I literally booked this hotel for the electric charging so I could drive from home charge the car whilst I washed to go out for what I needed to then charge again over night and their charging point didn’t work… so had to go to a services and sit with the car which defeated the whole point of me using this hotel, the welcoming was not friendly at all and the man trying to help with the ev charging was trying but to no avail, the room was in very good condition and a comfy bed, no washing/shower gel container was empty and the shower was screaming hot couldn’t get it any colder. Not the best view but i was only their to use it as a stop gap hotel for my car so that didn’t bother me after everything (view from my room as shown)
Stayed 1 night in Oct 2024

10/10 Excellent

Nic

Stayed 3 nights in Sep 2024

6/10 Okay

Michael

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

MARIA

Disliked: Property conditions & facilities
TV, heater, refrigerator did not work. Keys don’t work once you go out & return. Only good about this place are the staff and the food at the restaurant.
Stayed 5 nights in Sep 2024

10/10 Excellent

Jose

Stayed 4 nights in Aug 2024

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Joseph

Travelled with partner
Disliked: Property conditions & facilities
Heating didn't work, place seemed very tired and staff struggled with basic English
Stayed 2 nights in Sep 2024

8/10 Good

Karl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and convenient. Friendly staff.
Stayed 1 night in Sep 2024

8/10 Good

Tiesha, Gainesville

Travelled with partner
Liked: Cleanliness
My partner and I like coming to the Mercure for a few of the staff members they have. They provide warm customer normally. However, this trip, while we were staying for a little over 2 weeks, they put us in a room on the 1st floor and we could not control the climate in the room. We had to rely on calling reception to make the room warmer or cooler. As a result, the room was always either too cold or too hot. It was very frustrating. The woman at the desk who did our initial checkin I thought was rather rude. I'm used to customer service not being ad warm as it is in the US, but the initial check in service was really quite terrible. We were on our honeymoon, so this start to the trip really put a damper on things.
Stayed 12 nights in Sep 2024

10/10 Excellent

Sylvia

Business traveller
Liked: Amenities
I spent 3 nights in this hotel. My room was lovely and spacious. It was very clean and was cleaned and tidied every day which was very good. The bar lady was extremely friendly and polite. Only downside was the parking at £16 per night which is a bit too expensive. I would consider staying again if the car parking was less.
Stayed 3 nights in Sep 2024

4/10 Poor

Amanda

Disliked: Staff & service, property conditions & facilities
Beds need updating, kettle in the room lid was broken. When I poured hot watwr into cup thenlid went flying off along with hot water scalding me. When I told reception, he said they would look at kettle. No apology, no concern!!
Stayed 2 nights in Sep 2024

2/10 Terrible

James

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Abdifitah

Stayed 1 night in Aug 2024

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
- Easy to find - Spent a bit of time trying to find somewhere to park but enough space - Friendly staff at check in - Small but very clean room - bed ok - good number of pillows - iron and ironing board in room - really good pressure shower - great towels - didnt get to try breakfast - v near Heathrow
Stayed 1 night in Sep 2024

8/10 Good

Yolaina

Travelled with group
Liked: Cleanliness, staff & service
The property was fine, a bit far from the metro. It is well attended. Staff at the restaurant was great same as the bar. Staff do not know their way around the area and there are no pamphlets to know where to go
Stayed 3 nights in Sep 2024

8/10 Good

David

Liked: Staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Ronald

Stayed 1 night in Aug 2024

4/10 Poor

Dionne

Liked: Staff & service, property conditions & facilities
Checking in was nice and simple, foyer was clean, spacious and looked nice. Lift needs a number 1 button, even though I figured it out myself. Door to my room was small, I had lots of stains on my carpet. Broken tile on the bathroom wall. Only two plug socket’s in my room one low down under the floor length mirror and the other on top where the kettle plugs in. No instructions on how to use the phone let alone a marked button that says reception, I would not have touched it if I’m honest as it looked disgusting.
Stayed 1 night in Sep 2024

10/10 Excellent

Jouni

Stayed 1 night in Sep 2024

10/10 Excellent

Holly

Stayed 1 night in Aug 2024

4/10 Poor

Wayne

Stayed 1 night in Sep 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Super quiet, good pub up the road serving excellent curries. hotel rooms have a bath! Good proper breakfast, only downside - cold plates so yum food not great. Still go every year. Recommend.
Stayed 1 night in Sep 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

2/10 Terrible

Shane

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was so cold room then they changed us to another cold room with separate beds,I fall down to this bed so terrible,very cold rooms!
Stayed 1 night in Sep 2024